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Get in Touch

Need help with Finanzapp? We’re here to assist you. Choose the best contact method for your needs:

Email Support

[email protected]General inquiries, account issues, and feature questionsResponse time: 24-48 hours

Security Issues

[email protected]Report security vulnerabilities and suspicious activityResponse time: Priority handling

GitHub Issues

Report bugs, request features, and contributePublic issue tracking

Live Demo

Try the platform and explore featuresTest environment available

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Contact Form

Use the contact form on the Finanzapp website to send us a message:

Contact Form

Fill out the online form to send a message to our team. You’ll receive a ticket number for tracking.

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Form Requirements

When using the contact form, please ensure:
All fields are mandatory:
  • Name: Your full name
  • Email: Valid email address (format: [email protected])
  • Subject: Brief description of your inquiry
  • Message: Detailed description of your issue or question
  • Privacy Policy: Must accept to proceed
Fields with invalid input will show a red border. The form cannot be submitted until all validation passes.
Your email must be valid and properly formatted:Valid formats:Invalid formats:
  • user@example ✗ (missing extension)
  • @example.com ✗ (missing username)
  • user @example.com ✗ (contains space)
The form uses real-time validation and will highlight errors as you type.
To prevent spam, the contact form has a 5-minute cooldown between submissions.What this means:
  • After submitting, you must wait 5 minutes before sending another message
  • The submit button shows a countdown timer: “Espera Xs”
  • The cooldown persists even if you refresh the page (stored in localStorage)
If you need to send multiple messages:Technical reference (email.js:27-31):
if (lastSent && now - parseInt(lastSent) < 5 * 60 * 1000) {
  const remaining = Math.ceil((5 * 60 * 1000 - (now - parseInt(lastSent))) / 1000);
  startCooldown(remaining);
  return;
}
This is a security measure to prevent abuse. For urgent matters, contact us directly via email.
After successful submission, you’ll receive a unique ticket number:Format: TKT-YYMMDDHHMMSS-XXXXExample: TKT-240515143059-7421
  • YYMMDDHHMMSS: Timestamp (year, month, day, hour, minute, second in UTC)
  • XXXX: Random 4-digit number
Save this number:
  • Use it to reference your inquiry
  • Include it in follow-up emails
  • Check your email for an auto-reply with the ticket details
The ticket number is generated using UTC time for consistency across all time zones.

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Before You Contact Us

To help us assist you faster, please:
1

Check the FAQ

Visit our FAQ page to see if your question is already answered.Common topics:
  • Account creation and login
  • Password requirements
  • Feature usage
  • Security and privacy
2

Review Troubleshooting Guide

Check the Troubleshooting Guide for solutions to common issues.Includes:
  • Error message explanations
  • Validation issues
  • Browser problems
  • Performance optimization
3

Gather Information

When reporting an issue, please include:
  • Your account email (if applicable)
  • Browser and version (e.g., Chrome 120)
  • Operating system (e.g., Windows 11, macOS Sonoma)
  • Steps to reproduce the issue
  • Screenshots or error messages
  • Ticket number (if you have one)

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Report a Bug

Found a bug? Help us improve Finanzapp by reporting it:

Bug Report Template

Use our GitHub bug report template to provide detailed information about the issue.

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What to Include in a Bug Report

Please provide the following information: 
# Descripción
Describe the bug you found.
What did you expect to happen vs. what actually happened?

# Pasos para reproducir
1. Step one
2. Step two  
3. Step three

# Comportamiento esperado
What should have happened?

# Capturas de pantalla / Logs
Attach screenshots, console logs, or any relevant information.

# Entorno
- Operating System: [e.g., Windows, macOS, Linux]
- Browser: [e.g., Chrome, Firefox]
- App Version: [Version number]

# ¿Este problema es recurrente?
[X] Yes
[ ] No
[ ] Not sure
The more details you provide, the faster we can identify and fix the issue. Console errors (F12 → Console tab) are especially helpful.

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Request a Feature

Have an idea to improve Finanzapp?

Feature Request Template

Submit a feature request using our GitHub template.

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Feature Request Guidelines

# Descripción
Describe the feature or improvement you want.
What problem would this solve?

# Justificación  
Why would this be useful? What's the positive impact?

# Funcionalidades clave
- [ ] Feature 1
- [ ] Feature 2
- [ ] Feature 3

# Ejemplos de uso
Provide examples of how users would use this feature.

# Notas adicionales
Anything else you want to add?
Feature requests help guide Finanzapp’s development. We review all submissions and prioritize based on user impact and feasibility.

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Contribute to Finanzapp

Want to contribute code or improvements?

Contributing Guide

Read the contributing guidelines before submitting code

Code of Conduct

Follow our code of conduct for respectful collaboration

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How to Contribute

1

Fork the Repository

Create your own fork of the Finanzapp repository
git clone https://github.com/YOUR_USERNAME/FinanzApp.git
cd FinanzApp
2

Create a Feature Branch

Create a branch for your changes:
git checkout -b feature/your-feature-name
# or
git checkout -b fix/bug-description
3

Make Your Changes

4

Submit a Pull Request

Use the PR template:
# Descripción
Describe your changes clearly.
What problem does this solve?

# Tipo de cambio
- [X] Bugfix
- [ ] New feature
- [ ] Improvement
- [ ] Refactoring
- [ ] Documentation

# Cómo probar los cambios
1. Step one
2. Step two
3. Step three
This project is archived, so active development may be limited. However, contributions for educational purposes are still welcome.

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Security Reporting

Found a security vulnerability? Please handle it responsibly:
For issues related to the user interface or client-side code:
  1. Open an issue on GitHub
  2. Use the bug report template
  3. Label it as a security concern
  4. Provide detailed reproduction steps
Examples:
  • XSS vulnerabilities
  • CSS injection
  • Client-side validation bypass
  • UI/UX security issues
For issues related to the server, API, or sensitive data:
DO NOT publicly disclose backend security vulnerabilities!
Immediate action:
  1. Email: [email protected]
  2. Subject: “SECURITY: [Brief Description]”
  3. Include:
    • Detailed description of the vulnerability
    • Steps to reproduce
    • Potential impact assessment
    • Proof of concept (if safe to share)
    • Your contact information (optional)
Examples:
  • SQL injection
  • Authentication bypass
  • Data exposure
  • API vulnerabilities
  • Privilege escalation
The security team appreciates responsible disclosure and will respond promptly. Please allow time for a fix before public disclosure.
If your account has been compromised:Immediate steps:
  1. Change your password at reset page
  2. Email [email protected] with:
    • Your account email
    • When you noticed the issue
    • What suspicious activity occurred
    • Any relevant screenshots
Suspicious activity examples:
  • Unauthorized logins
  • Unexpected transactions
  • Changed account settings
  • Phishing emails claiming to be Finanzapp
Finanzapp will NEVER ask for your password via email. Any such request is a phishing attempt.

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Social & Community

Connect with the Finanzapp community:

GitHub Repository

View source code, star the repo, and follow development

Official Website

Visit the official Finanzapp website

Documentation

Access API docs and installation guide

Issue Tracker

Browse known issues and feature requests

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Project Team

Finanzapp was developed by:

Roberto Ortiz

@Robertort1z

Jamal Rabah

@Ballwictb

Israel Soriano

@IsraC0d33
This project was developed as a Final Year Project (TFG) at IES La Arboleda 🌲

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Response Times

Expected response times for different contact methods:
Contact MethodResponse TimeBest For
Email (info@)24-48 hoursGeneral inquiries, account issues
Security emailPriority (4-12 hours)Security vulnerabilities, account compromise
GitHub IssuesCommunity-drivenBug reports, feature requests
Contact Form24-48 hoursGeneral questions, feedback
Response times are estimates and may vary. For urgent security issues, always email [email protected] directly.

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Additional Resources

FAQ

Frequently asked questions about Finanzapp features and usage

Troubleshooting

Solutions to common errors and issues

Privacy Policy

How we protect and use your data

Terms of Service

Terms and conditions of using Finanzapp

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Office Hours

While Finanzapp is a web-based platform available 24/7, support responses follow business hours:
  • Timezone: CET (Central European Time)
  • Business Days: Monday - Friday
  • Business Hours: 9:00 AM - 6:00 PM CET
  • Holidays: Spanish national holidays
Security issues are monitored outside business hours for critical vulnerabilities.

Ready to get started?

Try the live demo at launch.finanzapp.es or create an account to start managing your finances today!

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