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Get Help and Stay Connected

We’re here to help! Whether you have questions, need technical support, or want to provide feedback, there are several ways to reach the RALQ team.

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Contact Information

Email Support

[email protected]Our primary contact for:
  • Technical support
  • Account issues
  • General inquiries
  • Feedback and suggestions
Response time: Usually within 24-48 hours

WhatsApp

Quick questions and supportConnect with us on WhatsApp for:
  • Quick questions
  • Real-time assistance
  • Urgent issues
Message us on WhatsApp

Facebook

RALQ on FacebookFollow us for:
  • Updates and announcements
  • Tips and tutorials
  • Community discussions
  • Feature releases
Visit RALQ Facebook

GitHub Repository

Open Source ProjectFor developers and contributors:
  • View source code
  • Report bugs
  • Request features
  • Contribute to development
Link available from footer

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Support Channels

Choose the best way to reach us based on your needs:
Best for:
  • Technical support requests
  • Detailed problem descriptions
  • Sharing screenshots or files
  • Account-related issues
  • Partnership inquiries
  • Academic collaboration
When emailing, please include:
  • Your name
  • Account email (if applicable)
  • Clear subject line
  • Detailed description of your issue or question
  • Device and browser information (for technical issues)
  • Screenshots if relevant
Response time:
  • We typically respond within 24-48 hours
  • Complex issues may take longer to investigate
  • We respond Monday through Friday
For faster assistance, include as much detail as possible in your first email. This helps us understand and resolve your issue more quickly.
Best for:
  • Quick questions
  • Urgent issues
  • Real-time conversation
  • Brief clarifications
  • General inquiries
How to reach us:
  1. Click the WhatsApp link or scan QR code from our website
  2. Send your message
  3. Include your name and question
What to expect:
  • Faster response for simple questions
  • May direct you to email for complex issues
  • Available during business hours
For technical issues requiring screenshots or detailed information, email might be more appropriate.
Best for:
  • Following updates
  • Community engagement
  • Sharing your experience
  • Seeing announcements
  • Connecting with other users
How to connect:
  • Visit our Facebook page
  • Like and follow for updates
  • Comment on posts
  • Send direct messages
  • Share your feedback
Content we share:
  • New features and molecules
  • Usage tips and tutorials
  • Chemistry education content
  • User success stories
  • Event announcements
Best for:
  • Reporting bugs
  • Requesting features
  • Technical discussions
  • Contributing code
  • Viewing source code
What you can do:
  • Report Issues: Found a bug? Create an issue
  • Feature Requests: Suggest new functionality
  • Contribute: Submit pull requests
  • Documentation: Improve docs
  • Discussions: Technical conversations
GitHub is ideal for technical users and developers who want to contribute to or understand RALQ’s development.

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Report an Issue

Experiencing a problem with RALQ? Help us help you by providing detailed information.
1

Check the documentation first

  • Review the FAQ for common questions
  • Check the Troubleshooting Guide for solutions
  • Search existing GitHub issues (if applicable)
2

Gather information

Before contacting us, collect:
  • Device type and model
  • Operating system and version
  • Browser name and version
  • Screenshots of the problem
  • Error messages (exact text)
  • Steps to reproduce the issue
3

Choose your contact method

  • Technical bugs: Email or GitHub issue
  • Account problems: Email
  • Quick questions: WhatsApp
  • General feedback: Facebook or email
4

Send your report

Include:
  • Clear description of the problem
  • What you expected to happen
  • What actually happened
  • When it started
  • Steps you’ve already tried
5

Wait for response

  • Check your email/messages regularly
  • Provide additional info if requested
  • Test any solutions we suggest
For urgent issues:
  • Use WhatsApp for immediate attention
  • Clearly mark your message as “URGENT”
  • Explain why it’s urgent
  • Include your contact information
Note: We define urgent as issues preventing you from accessing your account or critical features, not general questions.

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About the RALQ Team

RALQ is an academic project created by students at Universidad Tecnológica del Suroeste de Veracruz (UTSV).

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Project Creators

Project Co-CreatorOne of the founding developers of RALQ, contributing to:
  • Platform architecture
  • 3D visualization implementation
  • User experience design
  • Educational content
Project Co-CreatorKey contributor to RALQ’s development:
  • AR functionality
  • Mobile optimization
  • Database architecture
  • Testing and quality assurance
Project Co-CreatorInstrumental in building RALQ:
  • Frontend development
  • 3D model integration
  • User interface design
  • Documentation

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Universidad Tecnológica del Suroeste de Veracruz (UTSV)

Our Institution

About UTSV:RALQ was developed at Universidad Tecnológica del Suroeste de Veracruz, an institution dedicated to:
  • Quality technical education
  • Innovation in learning technologies
  • Student-led research projects
  • Community educational advancement
This project represents UTSV’s commitment to developing practical, accessible educational tools that benefit students worldwide.
RALQ is part of our academic mission to make quality chemistry education accessible to everyone, regardless of their resources or location.

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Feedback and Suggestions

We value your input! Your feedback helps us improve RALQ for everyone.
Have an idea for RALQ?We want to hear it! When suggesting features:Tell us:
  • What feature you’d like to see
  • Why it would be useful
  • Who would benefit from it
  • Any examples from other platforms
Submit via:
Popular requests that align with our educational mission are prioritized for development.
Want to see specific molecules or equipment?Tell us what you’d like added:
  • Specific molecules (provide names/formulas)
  • Laboratory equipment
  • Educational content topics
  • Learning resources
Include:
  • Why this content is important
  • How you plan to use it
  • Your educational context (student, teacher, etc.)
We prioritize molecules and equipment that:
  • Are commonly studied in chemistry curricula
  • Demonstrate important concepts
  • Have educational value
  • Are requested by multiple users
How can we make RALQ better?Share your experience:
  • What works well?
  • What’s confusing?
  • What’s missing?
  • What’s frustrating?
Good feedback includes:
  • Specific examples
  • Context of use
  • Impact on your learning
  • Comparison to alternatives (if applicable)
Constructive criticism helps us improve. Don’t hesitate to share both positive and negative feedback!
Found something that’s not working right?Please report it! Include:Essential information:
  • What you were doing
  • What went wrong
  • Error messages
  • Device and browser
  • Screenshots if possible
Helps us fix it faster:
  • Can you reproduce it?
  • Does it happen every time?
  • Started after an update?
  • Affects specific features?
Report via:
  • Email (best for detailed reports)
  • GitHub issues (for technical bugs)
  • WhatsApp (for urgent issues)

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For Educators and Institutions

Special support for teachers, schools, and educational organizations.

Academic Partnerships

Are you an educator or administrator?We welcome collaboration with:
  • Schools and universities
  • Chemistry departments
  • Educational organizations
  • Research institutions
  • Educational technology programs
We can discuss:
  • Integration into your curriculum
  • Custom content development
  • Student access coordination
  • Training for educators
  • Research collaborations
  • Educational assessments
Contact us at: [email protected]Subject line: “Educational Partnership Inquiry”
Tell us about your institution, your needs, and how you envision using RALQ in your educational context.

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Frequently Contacted For

Quick reference for common contact reasons:
  • Can’t log in
  • Forgot password
  • Email not working
  • Account locked
→ Email: [email protected]
  • Models not loading
  • AR not working
  • Browser compatibility
  • Performance issues
→ Email with details or GitHub issue
  • How to use AR
  • Understanding molecules
  • Finding content
  • General how-to questions
→ Check FAQ first, then WhatsApp or email
  • Feature suggestions
  • Content requests
  • Improvement ideas
  • General feedback
→ Email, Facebook, or GitHub
  • Academic partnerships
  • Research projects
  • Educational programs
  • Development contribution
→ Email: [email protected]

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Response Times

Understanding when to expect a reply:

What to Expect

Typical response times:
  • Email: 24-48 hours (weekdays)
  • WhatsApp: Few hours (during business hours)
  • Facebook: 1-2 days
  • GitHub: Varies (community-driven)
Factors affecting response time:
  • Complexity of your question
  • Time of contact (weekday vs weekend)
  • Volume of inquiries
  • Need for technical investigation
  • Holiday periods
We’re a small academic team, so please be patient. We respond to every message, but complex issues may take longer to resolve.

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Privacy and Data

Your privacy matters:When you contact us:
  • We only use your information to respond to your inquiry
  • We don’t share your contact details with third parties
  • Your email and messages are kept confidential
  • Technical reports may be anonymized for bug fixing
  • We follow university data protection policies

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Connect With RALQ

Stay Updated

Follow us on Facebook for:
  • Feature announcements
  • New molecular models
  • Usage tips
  • Chemistry education content
  • Community highlights
Like our Facebook page

Contribute

Join development on GitHub:
  • View source code
  • Report bugs
  • Suggest features
  • Contribute code
  • Improve documentation
Link available from website footer

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Before Contacting Support

Save time by checking these resources first:
1

Search the documentation

Check our comprehensive guides:
2

Try basic troubleshooting

Many issues resolve with:
  • Refreshing the page
  • Clearing browser cache
  • Updating your browser
  • Checking internet connection
3

Search existing issues

If using GitHub:
  • Check open issues
  • Check closed issues (may be resolved)
  • Search discussions
4

Still need help?

Contact us with:
  • What you’ve already tried
  • Detailed description
  • Relevant information
  • Screenshots if helpful
The more information you provide in your first contact, the faster we can help you. Include device info, browser version, and a clear description of your issue or question.

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Thank You!

We Appreciate You

Thank you for using RALQ! Whether you’re a student learning chemistry, a teacher enhancing your curriculum, or someone curious about molecular structures, we’re glad you’re here.Your questions, feedback, and suggestions help us improve RALQ for everyone. Don’t hesitate to reach out - we’re here to help!The RALQ Team
Universidad Tecnológica del Suroeste de Veracruz

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Additional Resources

FAQ

Frequently asked questions

Troubleshooting

Fix technical problems

Chemistry Basics

Learn chemistry fundamentals

Molecular Models

Guide to reading 3D structures

Lab Safety

Laboratory safety information

Getting Started

New to RALQ? Start here

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