Managing Your Account
This guide covers account management, submitting contact requests, and requesting property appraisals through the Inmobiliaria Web platform.Contact and Appraisal System
The platform provides a comprehensive form for users to contact the real estate agency for general inquiries or property valuations.Accessing the Contact Form
Navigate to the contact page by:- Clicking “Quiero Vender” in the main navigation
- Or visiting the “Contacto y Tasación” page directly
Select Contact Reason
Choose between:
- Contacto General - General inquiries
- Venta / Tasación - Property sale or appraisal
Add Property Details (if applicable)
If requesting appraisal, provide information about your property.
Contact Form Fields
Personal Information (Required for All Requests)
Full Name - Your complete nameUsed for personalized communication and record-keeping.
Email Address - Valid email addressPrimary contact method. Must be a valid email format ([email protected]).
Phone Number - Your contact phoneFor direct communication and scheduling appointments.
Available Hours - When you can be contactedExample: “Lun-Vie 9-18hs” or “Tardes después de las 15hs”Helps schedule calls at convenient times.
If you’re logged in, your email will be automatically pre-filled from your account information.
General Contact Request
For general inquiries, questions about services, or other non-property-specific requests:Required Information
- Contact Reason: Select “Contacto General”
- Personal Information: Name, email, phone, available hours
- Message: Describe your inquiry
Message Field
Your Message - Detailed description of your inquiryBe specific about:
- What information you need
- Any specific questions
- Timeline or urgency
- Preferred communication method
Property Appraisal Request
Request a professional valuation for your property if you’re considering selling or renting.When to Request an Appraisal
- You’re thinking about selling your property
- You want to know the current market value
- You’re considering renting out your property
- You need a professional valuation for financial planning
Appraisal Form Fields
Contact Reason - Select “Venta / Tasación”This unlocks additional property-specific fields.
Operation Type - What you want to do with the propertyOptions:
- Venta - Selling the property
- Alquiler - Renting the property
- Valuación - Just need a valuation
Property Type - Type of property you ownChoose from: Casa, Departamento, PH, Terreno, Local, Galpón, Oficina, Campo, Depósito, Bodega, Consultorio, Fondo de comercio, Hotel, CocheraSelect the option that best matches your property.
Location - Where your property is locatedBe as specific as possible:
- Street address
- Neighborhood
- City and province
- Nearby landmarks
Property Description - Detailed information about your propertyInclude:
- Size (covered area, lot size)
- Number of bedrooms and bathrooms
- Age and condition
- Special features or recent improvements
- Any issues or needed repairs
- Reason for selling/renting
Submitting Your Request
Form Validation
Before submission, the system validates:- All required fields are completed
- Email format is valid
- Property fields are filled (for appraisal requests)
- Description is not empty
- Red borders appear around incomplete fields
- Error messages show below each field
- Fix errors and resubmit
Submission Process
After Submission
Upon successful submission:- Green confirmation screen appears
- Message: “¡Solicitud enviada!”
- Confirmation: “Gracias por contactarnos. Nos pondremos en contacto a la brevedad.”
- Option to return to homepage
The agency will review your request and contact you during your available hours. Response time is typically 24-48 hours.
What Happens Next
For General Contact
- Agency receives your message
- Staff reviews your inquiry
- You receive a response via email or phone
- Further communication continues based on your needs
For Appraisal Requests
- Agency receives your property details
- An agent reviews the information
- Agent contacts you to schedule an in-person visit
- Professional appraisal is conducted
- You receive a detailed valuation report
- Agent discusses next steps (listing, pricing strategy, etc.)
Form Features
Auto-fill for Logged-in Users
If you have an account and are logged in:- Email field is automatically populated
- Saves time on repeat contacts
- Ensures consistent contact information
Dynamic Form Sections
The form adapts based on your selection:- Contacto General: Shows only basic fields
- Venta / Tasación: Reveals additional property-specific fields
Field Requirements
Required fields are marked with an asterisk (*): Always Required:- Name
- Phone
- Available Hours
- Description/Message
- Operation Type
- Property Type
- Location
Cancel Option
Not ready to submit? Click “Cancelar” to:- Return to the homepage
- Discard entered information
- Start fresh later
Tips for Better Responses
Be Specific in Your Description
Be Specific in Your Description
The more details you provide:
- Better initial assessment
- More accurate preliminary valuation
- Faster response time
- More productive first conversation
Provide Realistic Available Hours
Provide Realistic Available Hours
Consider:
- Your actual availability
- Time zones if relevant
- Preferred contact method (call vs. email)
- Best days of the week
Use a Valid Email Address
Use a Valid Email Address
Ensure your email:
- Is actively monitored
- Has space for attachments (appraisal reports)
- Allows emails from the domain
- Is checked regularly
Include Recent Improvements
Include Recent Improvements
Mention:
- Recent renovations
- New appliances or systems
- Structural improvements
- Energy efficiency upgrades
Troubleshooting
Form Won't Submit
Form Won't Submit
Check:
- All required fields have values
- Email is in valid format ([email protected])
- No error messages are showing
- Internet connection is stable
- Try refreshing the page and resubmitting
Not Receiving Response
Not Receiving Response
Verify:
- Email address is correct
- Check spam/junk folder
- Phone number includes country/area code
- Available hours allow enough time for contact
- Wait at least 48 hours before following up
Need to Update Submitted Information
Need to Update Submitted Information
Solutions:
- Submit a new request with corrected information
- Reference your previous submission in the description
- Call the agency directly to update details
- Wait for agency contact and provide updates then
Privacy and Data Usage
Your information is:- Stored securely in the agency’s database
- Used only for responding to your request
- Not shared with third parties
- Protected according to privacy regulations
By submitting the form, you consent to the agency contacting you regarding your request. You can request removal of your data at any time.
Mobile Experience
The contact form is fully responsive:- All fields work on mobile devices
- Touch-friendly form inputs
- Optimized layout for small screens
- Submit button always accessible
- Success screen fits mobile viewport