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Need assistance with the Kount Android SDK? Here are the available support resources and how to get help.

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Community Support

The primary channel for getting help with the Kount Android SDK is through the Kount Community.

Kount Community

Post questions, share knowledge, and connect with other Kount developers in the community forum.
The GitHub repository is no longer actively monitored. Please use the Kount Community or email support for assistance.

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Email Support

For direct technical support, you can contact the Kount support team:

Email Support

[email protected]When contacting support, please include:
  • SDK version you’re using
  • Android version and device model
  • Detailed description of the issue
  • Relevant code snippets
  • Logcat output or error messages

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Documentation Resources

Before reaching out for support, check these resources:

Quickstart Guide

Get started with basic SDK integration

Troubleshooting

Common issues and their solutions

Migration Guide

Upgrade between SDK versions

Changelog

Version history and release notes

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Developer Portal

Access additional integration guides and documentation:

Kount Developer Portal

Official integration guides and SDK documentation

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GitHub Repository

The GitHub repository is no longer actively monitored for issues or pull requests.
While the source code is available on GitHub, please do not use GitHub Issues for support requests. Instead:

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Preparing Your Support Request

To get the fastest resolution, include the following information when requesting support:
  • SDK version (e.g., 4.3.2)
  • Installation method (Gradle, Maven, etc.)
  • Any custom configuration or modifications
  • Android version (e.g., Android 10, API 29)
  • Device manufacturer and model
  • Emulator vs. physical device
  • Build tools and Gradle versions
  • Clear description of the problem
  • Steps to reproduce the issue
  • Expected behavior vs. actual behavior
  • When the issue started occurring
  • Relevant code snippets showing your SDK integration
  • Logcat output with Kount SDK messages
  • Any error messages or stack traces
  • Build configuration (build.gradle excerpts)

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Best Practices for Getting Help

1

Search First

Check the Troubleshooting guide and Kount Community to see if your issue has already been addressed.
2

Gather Information

Collect all relevant information about your environment, SDK version, and the issue before reaching out.
3

Provide Details

Include code snippets, error messages, and steps to reproduce. The more detail you provide, the faster the resolution.
4

Be Specific

Clearly describe what you’re trying to achieve and what’s not working as expected.

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Reporting Security Issues

If you discover a security vulnerability, do NOT post it publicly. Email [email protected] directly with details.
For security-related issues:
  1. Email [email protected] with “Security Issue” in the subject line
  2. Provide a detailed description of the vulnerability
  3. Include steps to reproduce if applicable
  4. Wait for a response before disclosing publicly

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Feature Requests

To request new features or enhancements:
  1. Post your idea in Kount Community
  2. Describe the use case and why the feature would be valuable
  3. Include examples of how it might work
  4. Engage with community feedback

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Additional Resources

API Reference

Complete SDK API documentation

Integration Examples

Sample code and implementation patterns
For the fastest support, always start with the Kount Community or email [email protected].

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