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This guide provides comprehensive instructions for verifying ZIGI payment receipts, identifying valid payments, and handling common verification scenarios.

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Why Payment Verification Matters

Unlike automated payment gateways, ZIGI payments require manual verification because:
  • Payments are processed through the ZIGI mobile app, not directly through your website
  • Customers upload screenshot receipts as proof of payment
  • The plugin doesn’t have API access to automatically verify transactions
  • You must confirm payments in your ZIGI account before fulfilling orders
Never mark an order as complete based solely on an uploaded receipt. Always verify the actual payment was received in your ZIGI merchant account.

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Verification Checklist

For each ZIGI payment order, verify the following:
1
Check Order Details
2
  • Order Status: Should be “On Hold” for unverified payments
  • Payment Method: Confirm it’s “Paga con ZIGI”
  • Order Date/Time: Note when order was placed
  • Order Total: Note the exact amount customer should have paid
    • 3
    Examine the Receipt Image
    4
    Click the receipt in the “Comprobante de Pago QR” meta box to open full size:
    5
    What to verify:
    6
  • Receipt is a clear, readable image (not blurry or cropped)
  • Receipt shows a ZIGI transaction confirmation
  • Transaction type is a payment/transfer (not a refund or reversal)
  • Receipt includes transaction details (amount, date, time)
    • 7
    Red flags:
    8
  • Receipt is obviously edited or photoshopped
  • Receipt is from wrong payment app (not ZIGI)
  • Receipt shows wrong transaction type (withdrawal, refund, etc.)
  • Receipt is duplicate from previous order
  • Receipt has suspicious modifications or overlays
    • 9
    The receipt image is stored in /wp-content/uploads/zigi-payment-qrcode/ with a timestamped filename for uniqueness (functions.php:180-182).
    10
    Verify Payment Amount
    11
    Compare the amount shown in the receipt with the order total:
    12
    Order Total: Q 350.00
Receipt Amount: Q 350.00
✓ Match confirmed
    13
    Common scenarios:
    14
    Action: Proceed with verificationThis is the ideal scenario. The payment amount matches the order total precisely.
    Action: InvestigateSmall differences (Q 0.01 - Q 0.05) might be due to:
    • Rounding differences in currency conversion
    • Fees displayed differently
    • System calculation discrepancies
    Solution: Check if difference is acceptable per your store policy. If within tolerance, accept. If not, contact customer.
    Action: Do not complete orderIf receipt shows less than order total:
    • Contact customer to request additional payment
    • Keep order on hold until full amount received
    • Document the discrepancy in order notes
    Action: Contact customerIf receipt shows overpayment:
    • Verify the extra amount in your ZIGI account
    • Contact customer to arrange refund of difference
    • Document the situation in order notes
    15
    Verify Payment Date and Time
    16
    Check that payment timing makes sense:
    17
    Expected timeline:
    18
  • Order placed at: [order date/time]
  • Payment should be within: ~5-30 minutes after order
  • Receipt uploaded at: [typically same as order placement]
    • 19
    Suspicious patterns:
    20
  • Receipt dated before order was placed (impossible)
  • Receipt dated weeks/months after order (possible fraud)
  • Receipt time doesn’t align with order time (same day is usually fine)
    • 21
    Customers typically complete ZIGI payments within minutes of placing the order. Receipts older than 1 hour warrant closer examination.
    22
    Verify Recipient Account
    23
    Confirm the payment was made to YOUR ZIGI account:
    24
  • Check recipient name/phone number in receipt
  • Compare to your ZIGI merchant account details
  • Verify payment appears in YOUR transaction history
    • 25
    Red flags:
    26
  • Receipt shows payment to different merchant
  • Recipient phone number doesn’t match yours
  • Receipt shows payment to personal account (not merchant account)
    • 27
    Check Your ZIGI Account
    28
    This is the most critical step:
    29
  • Log into ZIGI app or web dashboard (if available)
  • Review recent transactions around the order date/time
  • Find the matching transaction by amount and timestamp
  • Verify transaction is completed (not pending or failed)
  • Confirm funds were received in your account balance
    • 30
    This step is non-negotiable. Even if the receipt looks perfect, you must confirm the actual payment in your ZIGI account before fulfilling the order.

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    Common Verification Scenarios

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    Scenario 1: Perfect Match

    Situation:
    • Receipt is clear and readable
    • Amount matches order total exactly
    • Payment dated same day as order
    • Transaction found in your ZIGI account
    • Payment is completed/settled
    Action:
    1. Add order note: “Pago verificado en ZIGI. Monto: Q [amount]. Fecha: [date].”
    2. Update order status to “Processing”
    3. Fulfill order normally

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    Scenario 2: Receipt Unclear

    Situation:
    • Receipt image is blurry, cropped, or partially obscured
    • Can’t read transaction details clearly
    • Unsure if payment is legitimate
    Action:
    1. Add order note: “Comprobante ilegible. Contactando cliente.”
    2. Email customer: “Hola, el comprobante de pago que subiste no es legible. ¿Podrías enviarnos una imagen más clara?”
    3. Keep order “On Hold” until clear receipt provided
    4. If customer doesn’t respond within [your policy timeframe], consider canceling
    Email template: 
    Asunto: Comprobante de pago - Orden #[ORDER_ID]

Hola [CUSTOMER_NAME],

Gracias por tu orden #[ORDER_ID].

El comprobante de pago que subiste durante el proceso de compra no es
legible. Para procesar tu orden, necesitamos una imagen clara del
comprobante de tu pago ZIGI.

Por favor responde a este correo con una foto o captura de pantalla
clara que muestre:
- Monto pagado: Q [AMOUNT]
- Fecha y hora de la transacción
- Confirmación de pago completo

Gracias por tu comprensión.

Saludos,
[YOUR STORE]

    ​
    Scenario 3: Payment Not Found in ZIGI

    Situation:
    • Receipt looks legitimate
    • Receipt details seem correct
    • BUT payment doesn’t appear in your ZIGI account
    Action:
    1. Double-check transaction history (different date ranges, filters)
    2. Verify you’re checking the correct ZIGI account
    3. Consider payment may be pending (wait 24 hours)
    4. Contact customer if still not found:
    Asunto: Verificación de pago - Orden #[ORDER_ID]

Hola [CUSTOMER_NAME],

Estamos revisando tu orden #[ORDER_ID].

No hemos podido localizar tu pago de Q [AMOUNT] en nuestra cuenta ZIGI.
¿Podrías verificar que:

1. El pago fue completado exitosamente en tu app ZIGI
2. El pago fue enviado al número: [YOUR_ZIGI_NUMBER]
3. El pago no fue cancelado o revertido

Por favor envíanos una captura actualizada del estado de la transacción
en tu app ZIGI.

Gracias,
[YOUR_STORE]

    ​
    Scenario 4: Amount Discrepancy

    Situation:
    • Receipt shows different amount than order total
    • Payment found in ZIGI but amount doesn’t match
    Action: If underpaid: 
    Asunto: Monto incorrecto - Orden #[ORDER_ID]

Hola [CUSTOMER_NAME],

Hemos recibido tu pago de Q [RECEIVED_AMOUNT] para la orden #[ORDER_ID].

El total de tu orden es Q [ORDER_TOTAL], por lo que falta un pago
adicional de Q [DIFFERENCE].

Para procesar tu orden, por favor realiza el pago del monto faltante
y envíanos el comprobante.

Gracias,
[YOUR_STORE]
    If overpaid: 
    Asunto: Reembolso de excedente - Orden #[ORDER_ID]

Hola [CUSTOMER_NAME],

Hemos recibido tu pago de Q [RECEIVED_AMOUNT] para la orden #[ORDER_ID].

El total de tu orden es Q [ORDER_TOTAL], por lo que pagaste Q [EXCESS]
de más.

Estamos procesando tu orden y te reembolsaremos el excedente. Por favor
confírmanos tu número ZIGI para el reembolso.

Gracias,
[YOUR_STORE]

    ​
    Scenario 5: Duplicate Receipt

    Situation:
    • Receipt image matches receipt from different order
    • Customer trying to reuse old receipt
    Action:
    1. Add order note: “Comprobante duplicado detectado. Orden anterior: #[OLD_ORDER_ID]”
    2. Cancel order
    3. Contact customer about fraudulent activity:
    Asunto: Orden cancelada - #[ORDER_ID]

Hola [CUSTOMER_NAME],

Hemos detectado que el comprobante de pago para tu orden #[ORDER_ID]
es el mismo que fue usado para la orden #[OLD_ORDER_ID].

Cada comprobante solo puede ser usado una vez. Tu orden ha sido cancelada.

Si esto fue un error, por favor contáctanos para resolverlo.

[YOUR_STORE]

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    Scenario 6: Old Receipt

    Situation:
    • Receipt is dated days/weeks before order was placed
    • Possible fraud attempt
    Action:
    1. Do not accept the payment
    2. Request fresh payment receipt
    3. Explain that receipt must match order date

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    Scenario 7: Suspicious or Edited Receipt

    Situation:
    • Receipt shows signs of editing (misaligned text, color differences)
    • Receipt looks photoshopped or manipulated
    • Receipt quality inconsistent (parts clear, parts blurry)
    Action:
    1. Add order note: “Comprobante sospechoso. Posible fraude.”
    2. Do not fulfill order
    3. Request verification:
    Asunto: Verificación adicional requerida - Orden #[ORDER_ID]

Hola [CUSTOMER_NAME],

Para procesar tu orden #[ORDER_ID], necesitamos verificación adicional
de tu pago.

Por favor envíanos:
1. Una captura de pantalla completa de la transacción en tu app ZIGI
2. El número de confirmación de la transacción
3. Tu número de teléfono ZIGI

Gracias por tu comprensión.

[YOUR_STORE]
    1. If customer doesn’t provide satisfactory verification, cancel order

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    Technical Verification Tips

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    Inspect Receipt File Metadata

    For suspicious receipts, check file metadata: 
    # SSH into your server
cd /wp-content/uploads/zigi-payment-qrcode/

# Check file creation time
ls -la [filename]

# View image metadata (requires exiftool)
exiftool [filename]
    What to look for:
    • File creation date matches order date
    • Image not extensively edited (check Software/Editor fields)
    • Image originated from mobile device (check Camera Model)

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    Cross-Reference Multiple Orders

    If you suspect receipt reuse:
    1. Note the receipt filename from one order
    2. Search other orders for similar filenames or patterns
    3. Compare image file sizes and dimensions
    4. Use image comparison tools if needed
    Consider keeping a log of verified payment amounts, dates, and order IDs to help identify duplicate receipt attempts.

    ​
    Verification Workflow Integration

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    Daily Verification Routine

    Establish a consistent verification schedule: Morning routine:
    1. Log into WordPress admin
    2. Go to WooCommerce → Orders
    3. Filter by status “On Hold”
    4. Open each ZIGI payment order
    5. Review receipts and verify payments
    6. Update statuses for verified orders
    7. Contact customers for any issues
    Recommended schedule:
    • Small stores: Verify once daily (morning)
    • Medium stores: Verify 2-3 times daily
    • Large stores: Verify every 2-3 hours during business hours

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    Using Order Notes Effectively

    Document your verification process: Good order notes: 
    ✓ Pago verificado en ZIGI: Q 450.00
✓ Transacción ID: [if visible in receipt]
✓ Fecha verificación: 2024-03-15 10:30 AM

    ⚠ Comprobante ilegible - email enviado al cliente
⚠ Esperando respuesta

    ✗ Pago no encontrado en cuenta ZIGI
✗ Contactando cliente para verificación
    Poor order notes: 
    ❌ "verificado" (too vague)
❌ "ok" (no details)
❌ No note at all

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    Fraud Prevention

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    Common Fraud Patterns

    1. Receipt reuse: Same receipt used for multiple orders
    2. Edited receipts: Amounts or dates changed in image editor
    3. Wrong account: Payment to different merchant, screenshot reused
    4. Old receipts: Past receipts used for new orders
    5. No payment: Fake/generated receipts that never happened

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    Prevention Strategies

    1. Always verify in ZIGI: Never skip checking your actual account
    2. Check receipt dates: Must align with order date
    3. Examine image quality: Look for signs of editing
    4. Monitor patterns: Track customers with multiple problematic orders
    5. Set clear policies: Communicate verification requirements
    6. Respond quickly: Fast verification discourages fraud

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    When to Escalate

    Contact authorities or payment processor if:
    • Pattern of fraud from same customer
    • Professional-looking fake receipts
    • Large amounts involved
    • Customer becomes threatening when questioned

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    Refunds and Cancellations

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    Issuing Refunds

    If you need to refund a verified ZIGI payment:
    1. Process refund through ZIGI: Transfer back to customer’s ZIGI account
    2. Get customer’s ZIGI number: Via email or phone
    3. Complete transfer: In your ZIGI app/account
    4. Take screenshot: Of refund confirmation
    5. Update WooCommerce order:
      • Add order note with refund details
      • Change status to “Refunded”
      • Attach refund screenshot to order notes
    The plugin doesn’t handle automated refunds. All refunds must be processed manually through your ZIGI account.

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    Canceling Unverified Orders

    If payment cannot be verified:
    1. Attempt customer contact (2-3 times over 3-5 days)
    2. If no response, add final order note
    3. Cancel order in WooCommerce
    4. Restore inventory if needed
    5. Send cancellation email to customer
    Cancellation note template: 
    Orden cancelada - no se pudo verificar pago.
Intentos de contacto: 3 (email: 2024-03-10, 2024-03-12, 2024-03-14)
Sin respuesta del cliente.
Inventario restaurado.

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    Performance Metrics

    Track these metrics to optimize your verification process:
    • Average verification time: How long from order to verification
    • Verification success rate: % of receipts that verify successfully
    • Issue rate: % of orders requiring customer follow-up
    • Fraud rate: % of suspected fraudulent orders
    • Customer response rate: % of customers who respond to verification requests
    Target benchmarks:
    • Verification within 24 hours: 100%
    • Verification within 4 hours: 80%+
    • Successful verification: 95%+
    • Fraud rate: Less than 1%

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    Tools and Resources

    • ZIGI mobile app: Primary tool for verification
    • Image comparison tools: For detecting duplicate receipts
    • Spreadsheet tracking: Log of verified payments
    • Email templates: Quick customer communication
    • Order note templates: Consistent documentation

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    Store Policy Recommendations

    Consider implementing:
    1. Verification timeframe: “Orders verified within 24 hours”
    2. Receipt requirements: “Clear, unedited screenshots from ZIGI app”
    3. Response deadline: “Customers must respond to verification requests within 48 hours”
    4. Dispute policy: “Payment discrepancies must be resolved before fulfillment”

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    Best Practices Summary

    Always Verify

    Never rely solely on uploaded receipt. Always check your ZIGI account for actual payment.

    Document Everything

    Use order notes to track verification status, issues, and customer communications.

    Respond Quickly

    Fast verification improves customer satisfaction and discourages fraud.

    Watch for Patterns

    Monitor for suspicious patterns like duplicate receipts or serial fraud attempts.

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    Next Steps

    Admin Workflow

    Learn how to manage ZIGI payments in WordPress admin

    Customer Flow

    Understand the customer payment experience

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