Getting Support

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Community Support

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Discord Community

Join our active Discord community for real-time help and discussions: The Discord server is the best place to:

• Ask questions and get quick answers
• Share your experiences and solutions
• Discuss features and ideas
• Connect with the community
• Get help from experienced users

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GitHub Discussions

For broader discussions and Q&A: Use GitHub Discussions for:

• General questions
• Feature requests and ideas
• Best practices
• Showcasing your projects

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Reporting Issues

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Bug Reports

Found a bug? Report it on GitHub Issues: When reporting a bug, include:

• FacturaScripts version - Check in the about section
• PHP version - Run php -v
• Database type and version - MySQL, MariaDB, or PostgreSQL
• Web server - Apache, Nginx, or built-in PHP server
• Operating system - Linux, Windows, macOS
• Steps to reproduce - Detailed instructions
• Expected behavior - What should happen
• Actual behavior - What actually happens
• Error messages - Full error text and stack traces
• Screenshots - If applicable

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Feature Requests

Have an idea for a new feature? When requesting a feature:

• Describe the problem it solves
• Explain the use case
• Provide examples if possible
• Consider existing alternatives

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Security Vulnerabilities

If you discover a security vulnerability, please email: Provide details about:

• The type of vulnerability
• Steps to reproduce
• Potential impact
• Any suggested fixes

We take security seriously and will respond promptly.

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Direct Support

For direct support inquiries: Use the contact form for:

• Business inquiries
• Custom development requests
• Partnership opportunities
• General questions

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Documentation

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User Documentation

Comprehensive guides for using FacturaScripts:

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Developer Documentation

Technical documentation for developers:

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Learning Resources

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Video Tutorials

Watch comprehensive video courses:

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Try Before Installing

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Additional Resources

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Translations

Help translate FacturaScripts:

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Collaboration

Learn how to contribute code:

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Before Asking for Help

To get the fastest resolution:

1. Search existing resources
   • Check the FAQ
   • Review troubleshooting guide
   • Search GitHub Issues for similar problems
2. Gather information
   • Note your FacturaScripts version
   • Check error logs
   • Document steps to reproduce
3. Choose the right channel
   • Discord - Quick questions and community help
   • GitHub Issues - Bug reports and feature requests
   • Email - Security vulnerabilities
   • Contact form - Business inquiries
4. Provide details
   • Include version information
   • Share error messages
   • Describe what you’ve already tried
   • Be clear and concise

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Response Times

• Discord - Usually within hours during business days
• GitHub Issues - Within 1-3 business days
• Security vulnerabilities - Prioritized, typically within 24 hours
• Contact form - Within 3-5 business days

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Community Guidelines

When seeking support:

• Be respectful and patient
• Search before asking duplicate questions
• Provide complete information
• Follow up with solutions you find
• Help others when you can
• Give back to the community

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