What is the Model Context Protocol?
The Model Context Protocol (MCP) is an open protocol that enables seamless integration between AI applications and external data sources. It provides a standardized way for AI assistants like Claude, VS Code Copilot, and others to access tools and resources from third-party services. MCP servers act as bridges between AI assistants and external systems, exposing capabilities through a consistent interface that AI models can understand and use naturally in conversations.What is PagerDuty MCP Server?
PagerDuty MCP Server is the official MCP implementation from PagerDuty that brings powerful incident management capabilities directly into your AI-powered development workflow. It allows you to interact with your PagerDuty account using natural language through MCP-enabled clients. With the PagerDuty MCP Server, you can:- Query incidents, services, and on-call schedules without leaving your editor
- Create and manage incidents through conversational commands
- Monitor change events and their impact on your systems
- Configure event orchestrations and alert grouping settings
- Manage teams, users, and escalation policies
- Update status pages and create schedule overrides
Key Features
Read-Only Mode
By default, the server operates in read-only mode, allowing you to safely query your PagerDuty data without risk of accidental modifications.
Write Operations
Enable write tools with the
--enable-write-tools flag to create incidents, schedule overrides, manage teams, and more.60+ Tools
Access over 60 specialized tools covering incidents, services, schedules, teams, event orchestrations, status pages, and more.
Multi-Client Support
Works with VS Code, Cursor, Claude Desktop, and any MCP-compatible client.
Capabilities
Incident Management
Create, update, and query incidents. Add notes and responders, manage incident status, and view related incidents and alerts.On-Call & Scheduling
Check who’s on-call, view schedules, create overrides, and manage rotation schedules across your organization.Event Orchestration
Query and configure event orchestrations, including global and service-level configurations. Update routing rules to control how events flow through your system.Services & Teams
Manage services, teams, and team memberships. View escalation policies and user information.Status Pages
Create and update status page posts, manage maintenance windows, and communicate system status to stakeholders.Change Events
Track change events across your services and understand their relationship to incidents.Who Should Use This?
The PagerDuty MCP Server is ideal for:- DevOps Engineers who want to manage incidents and on-call schedules without context switching
- SREs who need quick access to PagerDuty data while troubleshooting
- Engineering Managers who want to query team assignments and incident metrics
- Platform Engineers who are building automation workflows with AI assistance
- Anyone who uses PagerDuty and wants to streamline their incident response workflow
Safety & Security
Write operations are disabled by default. You must explicitly enable them with the
--enable-write-tools flag, helping prevent accidental modifications to your PagerDuty data.Next Steps
Ready to get started? Follow our quickstart guide to install and configure the PagerDuty MCP Server in minutes.Quickstart
Get up and running in 5 minutes
Installation Guide
Detailed installation instructions