Bookings represent scheduled meetings created through your Cal.com event types. They contain all the information about the meeting, attendees, location, and status.
Overview A booking is created when someone successfully schedules time through your booking page. Each booking includes:
Attendees : Guest information and contact detailsMeeting details : Time, duration, location, and descriptionStatus : Accepted, pending, cancelled, or rejectedReferences : Calendar events, video conferencing linksMetadata : Custom data and responses to booking questions
// Core booking structure from schema.prisma:870 model Booking { id Int @ id @ default ( autoincrement ()) uid String @ unique title String description String ? startTime DateTime endTime DateTime status BookingStatus @ default ( ACCEPTED ) attendees Attendee [] location String ? responses Json ? // Booking form responses metadata Json ? // Additional data }
Booking Status // From schema.prisma:862 enum BookingStatus { CANCELLED // Booking was cancelled ACCEPTED // Booking is confirmed REJECTED // Booking was declined PENDING // Awaiting confirmation AWAITING_HOST // Host needs to respond }
Accepted
Pending
Awaiting Host
Rejected
Cancelled
Default status for instant bookings. Meeting is confirmed and calendar events are created.
Requires host confirmation. Slot may or may not be blocked depending on requiresConfirmationWillBlockSlot setting.
Special status when host action is required.
Host declined the booking request. Attendees are notified.
Either host or attendee cancelled the meeting.
Managing Bookings View Bookings Access your bookings from the main dashboard:
Navigate to Bookings
Click “Bookings” in the sidebar to view all upcoming and past meetings
Filter by Status
Use filters to view specific booking types: upcoming, pending, cancelled, or past
View Details
Click any booking to see full details, attendee information, and actions
Confirming Bookings For event types with requiresConfirmation: true:
Event Type Config
Confirmation Flow
{ requiresConfirmation : true , requiresConfirmationWillBlockSlot : true // Prevent double-booking }
Cancelling Bookings // From schema.prisma:899-901 { cancellationReason : "Schedule conflict" , cancelledBy : "[email protected] " , status : "CANCELLED" }
Cancellation reasons can be required based on event type settings. See requiresCancellationReason in Event Types.
Rescheduling // From schema.prisma:906-908 { rescheduled : true , fromReschedule : "original_booking_uid" , rescheduledBy : "[email protected] " }
Rescheduling creates a new booking and marks the original as cancelled. The original booking UID is stored in fromReschedule.
For Round Robin events with rescheduleWithSameRoundRobinHost: true, the same host is automatically assigned to rescheduled bookings.
Booking Properties // From schema.prisma:845 model Attendee { id Int @ id email String name String timeZone String phoneNumber String ? locale String ? @ default ( "en" ) noShow Boolean ? @ default ( false ) }
Payment Status // From schema.prisma:895-896 { paid : false , payment : [{ amount: 5000 , // in cents currency: "usd" , success: true , externalId: "pi_abc123" // Stripe payment ID }] }
Recurring Bookings // From schema.prisma:908 { recurringEventId : "rec_abc123" , // Links recurring instances // Multiple bookings share the same recurringEventId }
Seats (Group Bookings) // From schema.prisma:912 seatsReferences : BookingSeat [] // Each seat represents one attendee in a group booking model BookingSeat { id Int bookingId Int attendeeId Int referenceUid String // Unique per seat }
Booking References Booking references link to external calendar events and video conferencing:
// From schema.prisma:818 model BookingReference { type String // "google_calendar", "zoom", etc. uid String // External event ID meetingId String? // Video meeting ID meetingUrl String? // Join URL meetingPassword String? credentialId Int // Which credential was used }
Calendar Sync Events are created in your connected calendars (Google, Outlook, etc.)
Video Conferencing Zoom, Google Meet, or MS Teams links are automatically generated
// From schema.prisma:914 metadata : { // Video call settings videoCallUrl ?: string ; // App-specific data apps ?: { stripe? : { paymentIntentId: string }; salesforce ?: { leadId: string }; }; // Custom tracking utm_source ?: string ; utm_campaign ?: string ; }
Workflow Integration Bookings trigger workflow automations:
// From schema.prisma:910 workflowReminders : WorkflowReminder [] // Scheduled reminders for this booking model WorkflowReminder { id Int bookingUid String method String // EMAIL, SMS, WHATSAPP scheduled Boolean scheduledDate DateTime }
See Workflows for automation details.
No-Show Tracking // From schema.prisma:855, 921 { noShowHost : false , // Host didn't attend attendees : [{ noShow: false // Attendee didn't attend }] }
No-show data can be used in Round Robin weight calculations when includeNoShowInRRCalculation: true.
Booking Limits Event types can limit bookings per user:
// From EventType schema.prisma:271-272 { maxActiveBookingsPerBooker : 3 , // Max concurrent bookings maxActiveBookingPerBookerOfferReschedule : true // Allow reschedule when limit reached }
Internal Notes // From schema.prisma:931 internalNote : BookingInternalNote [] // Private notes visible only to hosts model BookingInternalNote { id Int bookingId Int note String createdBy Int // User who created the note }
Internal notes are never visible to attendees and can be used for team coordination.
Booking Creation Sources // From schema.prisma:932 enum CreationSource { API_V1 // Created via v1 API API_V2 // Created via v2 API WEBAPP // Created through web interface }
Common Workflows Confirming Pending Bookings
Navigate to Pending
Filter bookings by “Pending” status
Review Details
Check attendee information and booking form responses
Accept or Reject
Click “Accept” to confirm or “Reject” with a reason
Attendee Notification
Attendees automatically receive email confirmation or rejection notice
Handling Cancellations
Open Booking
Click the booking from your list
Cancel Booking
Click “Cancel” and optionally provide a reason
Notifications Sent
All attendees receive cancellation emails automatically
Calendar Updated
Events are removed from all connected calendars
Rescheduling a Meeting
Attendee Initiates
Attendee clicks reschedule link in confirmation email
Select New Time
Attendee picks a new time from available slots
New Booking Created
Original booking is cancelled, new booking is created with fromReschedule reference
Best Practices
Use Internal Notes Add context for team members about specific bookings
Track No-Shows Mark no-shows to improve Round Robin distribution
Require Cancellation Reasons Collect feedback to improve your booking process
Set Booking Limits Prevent over-booking with per-user limits
