Welcome to Frappe Helpdesk
Frappe Helpdesk is a 100% open-source ticket management tool that helps you streamline your company’s support operations. With an easy setup, clean user interface, and powerful automation tools, you can resolve customer queries efficiently and effectively.Quickstart
Get started with Frappe Helpdesk in minutes. Create your first ticket and start resolving customer issues.
Installation
Deploy Frappe Helpdesk on Frappe Cloud or self-host on your own infrastructure.
Key Features
Frappe Helpdesk offers powerful features designed to streamline your customer support workflow:Dual Portal Views
Separate, optimized portals for agents and customers to simplify issue submission and management.
Customizable SLAs
Set and track Service Level Agreements for better response times and accountability.
Smart Assignment Rules
Automatically assign tickets based on priority, issue type, or agent workload.
Knowledge Base
Create and manage help articles to empower users and reduce ticket volume.
Saved Replies
Use pre-written responses for common queries to ensure quick and consistent communication.
Real-time Updates
WebSocket-powered live updates keep agents and customers informed instantly.
Built on Modern Technology
Frappe Helpdesk leverages powerful open-source frameworks:- Frappe Framework: A full-stack web application framework written in Python and JavaScript
- Frappe UI: A Vue 3-based UI library providing a modern, responsive interface
- Vue 3 + TypeScript: Modern frontend with Composition API and type safety
- MariaDB: Robust database with structured DocTypes
- Socket.IO: Real-time bidirectional communication
Frappe Helpdesk runs on Frappe Framework version 15 and 16, ensuring compatibility with the latest features and security updates.
Why Frappe Helpdesk?
Managing customer issues was a big challenge for the Frappe team. The existing ERPNext support module had poor UI and UX, making it difficult to handle support efficiently. That’s why Frappe Helpdesk was built from the ground up with:- Clean, intuitive interface for both agents and customers
- Easy integration with existing Frappe-based systems
- Complete customization capabilities
- 100% open-source with active community support
Community and Support
Join the growing Frappe Helpdesk community:Telegram
Join our public group for real-time discussions
Discussion Forum
Ask questions and share knowledge
Documentation
Comprehensive guides and references
GitHub
Contribute to the project
Next Steps
Try Frappe Helpdesk
Get started with a free trial on Frappe Cloud
View on GitHub
Explore the source code and contribute