Community Support
Deltalytix has an active community of traders and developers. Whether you’re stuck on a technical issue, want to share feedback, or just chat about trading analytics, we’d love to hear from you.Discord Community
Join our Discord server for real-time support and discussions:- Community chat: Connect with other Deltalytix users
- Technical support: Get help with setup and configuration
- Feature discussions: Share ideas and vote on new features
- Trading insights: Discuss trading strategies and best practices
GitHub
Our source code and issue tracking are available on GitHub:- Report bugs: Submit detailed bug reports with reproduction steps
- Request features: Propose new features and enhancements
- View source code: Explore the codebase and contribute
- Track development: Follow along with active development
Getting Help
Before Asking
Before reaching out for support, try these steps:- Check the documentation: Browse through the docs for guides and tutorials
- Search existing issues: Someone may have already solved your problem
- Review the changelog: Your issue might be fixed in a recent update
- Check Discord history: Search previous conversations for similar questions
Reporting Bugs
When reporting a bug, please include:- Steps to reproduce: Detailed instructions to recreate the issue
- Expected behavior: What you thought would happen
- Actual behavior: What actually happened
- System information: Browser, OS, and Deltalytix version
- Screenshots: Visual evidence of the issue (if applicable)
- Console errors: Browser console logs (if relevant)
Feature Requests
We welcome feature suggestions! When proposing a new feature:- Describe the use case: Explain the problem you’re trying to solve
- Provide examples: Show how the feature would work in practice
- Consider alternatives: Mention any workarounds you’ve tried
- Explain the value: Why this would benefit the community
Support Channels
Discord
Real-time chat with the community and core team
GitHub Issues
Report bugs and track feature development
GitHub Discussions
Share ideas and have in-depth conversations
For commercial licensing and business inquiries
Response Times
- Discord: Community members typically respond within hours
- GitHub Issues: We review and respond within 24-48 hours
- Email: Business inquiries receive responses within 2-3 business days
The Deltalytix team is based in Europe (CET/CEST timezone). Response times may vary depending on your timezone.