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Support & Help

We’re here to help you get the most out of ClypAI. Whether you need technical assistance, have questions about features, or want to connect with the community, we’ve got you covered.

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Contact Methods

Contact Form

Send us a message through our contact page. Our support team will respond within 24-48 hours.

GitHub Discussions

Join community discussions, ask questions, and share feedback with other users.

GitHub Issues

Report bugs, request features, or track known issues in our public repository.

System Status

Check real-time platform status, uptime, and scheduled maintenance.

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Support Tiers

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Free Plan Support

Available to all Free plan users:
  • Response Time: 48-72 hours
  • Channels:
    • Contact form
    • GitHub Discussions
    • Documentation
  • Coverage:
    • General questions
    • Feature guidance
    • Basic troubleshooting
    • Community-driven support
Community support relies on our team and fellow users. Response times may vary based on volume.

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Common Support Topics

Account Management:
  • Creating and managing your account
  • Password resets and security
  • Profile and settings configuration
  • Organization/team setup
Billing Issues:
  • Subscription changes (upgrade/downgrade)
  • Payment method updates
  • Invoice requests
  • Refund inquiries
  • Trial period questions
For billing questions, use the contact form with “Billing” in the subject line.
Common Technical Problems:
  • Video upload errors
  • Processing failures or delays
  • Platform integration issues
  • Export and download problems
  • API connection errors
  • Performance and speed issues
Before contacting support:
  1. Check the status page for known issues
  2. Clear your browser cache and cookies
  3. Try a different browser or device
  4. Ensure your internet connection is stable
  5. Verify your video format is supported
When reporting issues, include:
  • Detailed description of the problem
  • Steps to reproduce the issue
  • Browser and device information
  • Screenshots or error messages
  • Video specifications (if applicable)
Supported Platforms:
  • Instagram
  • TikTok
  • YouTube
  • X (Twitter)
  • LinkedIn (coming soon)
  • Snapchat (coming soon)
Integration Help:
  • Connecting your social accounts
  • Authentication and permissions
  • Publishing and posting issues
  • Multi-platform management
  • Disconnecting and reconnecting accounts
Check the API documentation for technical integration details.
Feature Questions:
  • How to use AI clip generation
  • Customizing captions and subtitles
  • Brand kit setup
  • Batch processing videos
  • Using webhooks and automation
  • Analytics and reporting
Best Practices:
  • Optimizing video uploads
  • Maximizing clip quality
  • Platform-specific tips
  • Workflow optimization
Visit our FAQ for detailed feature explanations.

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Self-Help Resources

Documentation

Comprehensive guides and tutorials

Quickstart

Get up and running in minutes

API Reference

Technical API documentation

FAQ

Answers to common questions

Changelog

Latest updates and features

GitHub

Open-source repository

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Community Resources

1

Join GitHub Discussions

Connect with other ClypAI users, share tips, and get community support at github.com/hyeprlabs/clypai/discussions.
2

Follow on Social Media

Stay updated with the latest news, features, and tips:
3

Share Feedback

Help us improve ClypAI by sharing your feedback and feature requests through:
  • GitHub Issues for bug reports
  • GitHub Discussions for feature ideas
  • Contact form for private feedback

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System Status & Uptime

Monitor ClypAI’s system status in real-time at clypai.openstatus.dev
The status page provides:
  • Current operational status
  • Active incidents and resolutions
  • Scheduled maintenance windows
  • Historical uptime data
  • Service-level metrics
Subscribe to updates to receive notifications about:
  • System outages
  • Performance degradation
  • Scheduled maintenance
  • Security updates

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Emergency Contact

For critical security issues or urgent technical problems affecting your business:
Security Vulnerabilities: Report security issues privately through our GitHub Security Advisories or contact us directly.
1

Assess the Issue

Determine if the issue is:
  • Security-related
  • Affecting critical business operations
  • Requires immediate attention
2

Check System Status

Visit clypai.openstatus.dev to see if there’s a known incident.
3

Contact Support

  • Pro users: Email support with “URGENT” in the subject
  • Enterprise users: Use your dedicated support channel
  • Security issues: Use GitHub Security Advisories

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Response Time Expectations

PlanInitial ResponseResolution Target
Free48-72 hoursBest effort
Pro12-24 hours2-5 business days
Enterprise4-8 hours*Custom SLA
*Enterprise response times depend on your specific SLA agreement.
Factors affecting response time:
  • Support tier and plan type
  • Issue complexity and severity
  • Time of submission (business hours vs. weekends)
  • Current support queue volume
  • Quality and detail of the initial report

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Getting Better Support

Help us help you faster by providing:
  1. Clear description - Explain the issue concisely
  2. Steps to reproduce - Detail what you did before the issue occurred
  3. Expected vs. actual - What should happen vs. what actually happened
  4. Environment details - Browser, device, OS, video specs
  5. Screenshots/videos - Visual evidence when applicable
  6. Error messages - Copy exact error text or codes
  7. Account details - Your plan type and relevant settings

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About Hyepr Labs

ClypAI is built by Hyepr Labs, a team of creators, engineers, and storytellers dedicated to making video content creation accessible to everyone. Our Mission: Simplify creativity through technology, shifting your focus from the “how” to the “what” by automating the heavy lifting of video editing.

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