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Citizen User Guide

Welcome to Portal Ciudadano Manta! This guide will help you make the most of the platform to participate in civic life and report issues in your community.

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Getting Started

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Creating Your Account

1

Navigate to Registration

Click Register from the home page or go to /register
2

Fill Registration Form

Provide required information:
  • Nombres (First Names)
  • Apellidos (Last Names)
  • Cédula (ID Number)
  • Email
  • Password (minimum requirements apply)
  • Parroquia (Parish) - Select from: Tarqui, Eloy Alfaro, Manta, Los Esteros, San Mateo
  • Barrio (Neighborhood)
3

Verify Email

Check your email for verification link and activate your account
4

Access Dashboard

Login and access your citizen dashboard at /dashboard
Your location (Parroquia and Barrio) determines which surveys and news you’ll see. Make sure to provide accurate location information.

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Main Features

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1. Dashboard Overview

Your dashboard (/dashboard) provides:

Report Problems

Quick access to report urban issues with map location

Active Surveys

Participate in civic surveys for your area

Latest News

Stay informed about municipal announcements

Report History

Track status of your submitted reports with real-time updates

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Report Status Indicators

Your reports can have the following statuses:
  • Pendiente (Pending) - Report received, awaiting review
  • En Revisión (Under Review) - Being evaluated by administrators
  • En Proceso (In Progress) - Work has started
  • Resuelto (Resolved) - Issue has been fixed
  • Rechazado (Rejected) - Report was not approved

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Reporting Problems

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How to Submit a Report

Navigate to Reportar Problema (/reportar-problema) to report urban issues.
1

Describe the Problem

Section 1: Problem Information
  • Título: Brief title for the problem
  • Categoría: Select from categories:
    • 🔦 Alumbrado (Street Lighting)
    • 🕳️ Baches (Potholes)
    • 🧹 Limpieza (Cleaning/Sanitation)
    • 💧 Agua (Water Supply)
    • 🚰 Alcantarillado (Sewage)
    • 🌳 Parques (Parks & Recreation)
    • 🚦 Señalización (Traffic Signs)
    • 🔒 Seguridad (Security)
    • 📢 Ruido (Noise)
    • 📋 Otro (Other)
  • Descripción: Detailed description (minimum 20 characters)
  • Prioridad: Set priority level (Baja, Media, Alta, Urgente)
  • Imagen (Optional): Upload photo evidence (PNG, JPG, max 10MB)
2

Contact Information

Section 2: Contact DataYour information is automatically filled from your profile:
  • Name and email (read-only)
  • Registered neighborhood
  • Optional phone number for follow-up
3

Select Location

Section 3: Problem LocationUse the interactive map to:
  • Pin exact location by clicking on the map
  • Default center: Manta (-0.9536, -80.7217)
  • Add street address
  • Provide reference landmarks
4

Review and Submit

  • Progress bar shows form completion (must reach 100%)
  • Review all information
  • Click Enviar Reporte (Submit Report)
  • You’ll receive confirmation and can track status in Dashboard
The progress indicator at the top tracks your form completion across three steps: Problem Info, Contact, and Location. All required fields must be completed.

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Progress Tracking

The report form includes a visual progress tracker: 
// Progress calculation:
Step 1 (Problem): título + categoría + descripción = 33% each
Step 2 (Contact): Auto-filled from profile = 100%  
Step 3 (Location): dirección required = 70%, referencias optional = 30%

Total Progress = (Step1 + Step2 + Step3) / 3

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Image Upload Requirements

  • Accepted formats: PNG, JPG, JPEG, GIF
  • Maximum size: 10 MB
  • Recommended: Clear, well-lit photos showing the problem
  • Preview: Image preview appears before submission
  • Removal: Click X button to remove uploaded image

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Participating in Surveys

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Finding Surveys

Access surveys from:
  1. Dashboard: Click “Participar en Encuestas” card showing count of active surveys
  2. Direct link: Navigate to /encuestas

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Survey Visibility

Surveys are location-based:
Location Filtering Rules:
  • Global surveys (no parroquia set): Visible to all users
  • Parish surveys: Only visible to users in that parish
  • Neighborhood surveys: Only visible to users in specific neighborhood within parish
Example: A survey for “Tarqui - El Palmar” is only visible to users registered in El Palmar neighborhood of Tarqui parish.

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Survey Types

Opción Múltiple
  • Select one option from predefined choices
  • Radio button selection
  • Visual highlighting of selected option
// Example structure in Dashboard.vue:680
v-model="respuestaEncuesta.respuesta"
type="radio"

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Submitting Survey Responses

1

Select Survey

Choose from available surveys displayed as cards or list view
2

Read Details

Review survey information:
  • Title and description
  • Survey type badge
  • End date deadline
3

Provide Response

Answer based on survey type (multiple choice, rating, or open text)
4

Submit

Click “Enviar Respuesta” (Submit Response) button
5

Confirmation

Success notification appears confirming your participation

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Viewing News

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Accessing News

From Dashboard

Click “Leer Más” button in Noticias section

Direct Access

Navigate to /noticias route

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News Filtering

News articles are filtered by ámbito (scope):
  • Nacional (National): For all users
  • Provincial: For users in Manabí province
  • Cantonal: For Manta municipality
  • Parroquial: For specific parish
  • Barrio: For specific neighborhood
Location-based filtering ensures you see relevant news for your area. Set your Parroquia and Barrio in your profile for personalized news.

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Reading News Articles

  1. Browse news list showing:
    • Article title
    • Excerpt preview (limited to 3 lines)
    • Publication date
    • Location scope badge
    • Featured image (if available)
  2. Click article to view full content:
    • Complete article text
    • High-resolution images
    • Publication metadata
    • Related location information

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Profile Management

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Viewing Your Profile

Access your profile at /mi-perfil:
Personal Information
  • Nombres (First Names)
  • Apellidos (Last Names)
  • Email address
  • Cédula (ID Number)
  • User type badge (Ciudadano/Administrator)
Location
  • Parroquia (Parish)
  • Barrio (Neighborhood)
Account Information
  • Account creation date
  • Last update timestamp
  • Active status indicator

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Editing Your Profile

1

Click Edit Button

Click “Editar Perfil” button on profile page
2

Update Fields

Modify editable fields:
  • Nombres (First Names)
  • Apellidos (Last Names)
  • Parroquia (dropdown selection)
  • Barrio (text input)
Email and Cédula cannot be changed after registration for security reasons.
3

Save Changes

Click “Guardar Cambios” (Save Changes) button
4

Confirmation

Page reloads with updated information

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Best Practices

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For Reporting Problems

  • Provide detailed descriptions (minimum 20 characters required)
  • Include reference landmarks in location
  • Add photos when possible for visual context
  • Use map selector to pinpoint exact location
  • Don’t rely only on address - use GPS coordinates
  • Verify location marker is correct before submitting
Set priority realistically:
  • Urgente: Immediate safety hazards (exposed wires, major flooding)
  • Alta: Significant problems affecting many people
  • Media: Standard issues needing attention
  • Baja: Minor cosmetic or non-urgent issues
Review your report history to avoid duplicate submissions for the same issue

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For Surveys

  • Read survey questions carefully before responding
  • Provide thoughtful, honest feedback
  • In open-response surveys, give detailed answers to help administrators
  • Submit responses before deadline (fecha_fin)

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Troubleshooting

Solution:
  1. Check your profile at /mi-perfil
  2. Verify Parroquia and Barrio are set correctly
  3. Edit profile if needed to update location
  4. Surveys are filtered based on your registered location
Common causes:
  • Description less than 20 characters
  • Missing required location data
  • Image file too large (>10MB)
  • Network connection issues
Check:
  • Progress bar shows 100% completion
  • All required fields have red asterisk (*)
  • Image preview appears before submit
Try:
  • Refresh the page
  • Check browser location permissions
  • Clear browser cache
  • Ensure JavaScript is enabled
  • Try different browser if issue persists
Verify:
  • All required fields are filled (marked with *)
  • Parroquia is selected from dropdown (not typed)
  • Click “Guardar Cambios” button, not Cancel
  • Wait for page reload confirming save

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Frequently Asked Questions

Reports are reviewed by municipal administrators based on priority level:
  • Urgente: Within 24-48 hours
  • Alta: Within 3-5 days
  • Media: Within 1-2 weeks
  • Baja: Within 2-4 weeks
You can track status changes in your Dashboard.
No, reports cannot be edited after submission to maintain integrity. If you need to provide additional information:
  • Wait for administrator response in respuesta_admin field
  • Contact municipal office directly
  • Submit a new report if circumstances changed significantly
Surveys are location-based to ensure relevant civic participation. You only see:
  • Global surveys (available to all)
  • Surveys for your registered Parroquia
  • Surveys for your specific Barrio (if targeted)
Update your profile location to change which surveys you see.
For data privacy and GDPR compliance:
  • Contact municipal administrators through official channels
  • Request account deletion in writing
  • Your data will be anonymized or deleted per data protection regulations
  1. Go to login page (/login)
  2. Click “¿Olvidaste tu contraseña?” link
  3. Navigate to /reset-password
  4. Enter your registered email
  5. Check email for password reset link
  6. Create new password meeting security requirements

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Mobile Access

Portal Ciudadano Manta is fully responsive and optimized for mobile devices:
  • Adaptive layouts for phones and tablets
  • Touch-friendly buttons and controls
  • Mobile-optimized map interactions
  • Camera integration for photo uploads
Supported browsers: Chrome 90+, Firefox 88+, Safari 14+, Edge 90+

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Getting Help

Contact Municipal Support

GAD Municipal de Manta
  • 📍 Address: Manta, Manabí, Ecuador
  • ☎️ Phone: (05) 2622-300
  • 📧 Email: [email protected]
  • ⏰ Hours: Mon-Fri, 08:00-17:00

Report Technical Issues

Use the contact information above to report:
  • Login problems
  • System errors
  • Feature requests

Provide Feedback

Share your experience:
  • Usability improvements
  • Feature suggestions
  • Positive feedback

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Next Steps

1

Complete Your Profile

Ensure accurate location information for relevant surveys and news
2

Report Your First Issue

Help improve your community by reporting urban problems
3

Participate in Surveys

Make your voice heard in civic decision-making
4

Stay Informed

Check news regularly for municipal updates
This platform is built following ISO 9241-11 (Usability) and ISO 9241-210 (Human-Centered Design) standards to ensure the best user experience.

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