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The Gestión de Usuarios page lets you manage all system accounts — create new agents, update their profiles, change their role or area, toggle their active status, and permanently delete accounts.
Only users with the ADMIN role can access this page. Agents with MESA or AREA roles do not see this section in the admin panel.

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Users table

The page lists every registered user in a table. The following columns are shown for each user:
ColumnFieldDescription
MiembronombreUser’s full name with an avatar showing their initial
CorreoemailEmail address used to log in
ÁreaareaAssigned department or area; shows General if none
RolrolOne of ADMIN, MESA, AREA, USUARIO
Estadois_activeACTIVO or INACTIVO
Acciones—Editar and Desactivar buttons

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Filtering users

Use the filter bar to narrow the list:
  • Search — matches against nombre, email, telefono, or user id (case-insensitive).
  • Rol dropdown — filter by role: TODOS, ADMIN, MESA, AREA, USUARIO.
  • Estado dropdown — filter by status: TODOS, ACTIVO, INACTIVO.
Click Limpiar to reset all filters.

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Creating a new user

1

Open the create form

Click Nuevo Usuario in the top-right corner. A modal opens with the title Registrar Nuevo Usuario.
2

Fill in the required fields

Complete at minimum: Nombre Completo, Correo Electrónico, Contraseña de Acceso, Confirmar Contraseña, and Rol en el Sistema.
3

Set the area if required

The Área / Departamento field is mandatory and auto-filled when you select the MESA role (set to MESA DE AYUDA) or the AREA role (defaults to SISTEMAS). For ADMIN and USUARIO roles, no area is required.
4

Submit the form

Click Crear Cuenta. The form sends POST /api/auth/users and reloads the user list on success.

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Create user form fields

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nombre
string
required
Full name of the user. Minimum 2 characters.
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email
string
required
Email address. Must be a valid email format. This value cannot be changed after creation.
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password
string
required
Account password. Minimum 6 characters. Must match confirmPassword.
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rol
string
required
System role. One of:
ValueDescription
ADMINFull access to all admin features including user management
MESAHelp desk agent — can see and manage all tickets
AREAArea agent — can only see tickets assigned to their area
USUARIOEnd user — no admin panel access
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area
string
Operational area. Required when rol is MESA or AREA. One of: SISTEMAS, SOPORTE TÉCNICO, REDES, INFRAESTRUCTURA, DESARROLLO, MESA DE AYUDA.Automatically set to MESA DE AYUDA for the MESA role.
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telefono
string
Contact phone number. Optional. Maximum 30 characters.

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Updating a user

Click Editar on any row to open the Editar Perfil de Usuario modal. All fields from the create form are pre-populated. The email field is read-only in edit mode. You can update any combination of: nombre, telefono, password, rol, area, and is_active. Leave the password fields blank to keep the current password unchanged. The form sends: 
PATCH /api/auth/users/:id
With a UserUpdatePayload containing only the fields you changed: 
interface UserUpdatePayload {
  email?: string;
  nombre?: string;
  password?: string;
  rol?: UserRole;
  area?: string | null;
  telefono?: string | null;
  is_active?: boolean;
}

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Deactivating a user

To deactivate a user without deleting their account, click Desactivar in the Acciones column. This toggles is_active to false via: 
PATCH /api/auth/users/:id
{ "is_active": false }
A deactivated user cannot log in but their ticket history is preserved. To reactivate them, open Editar and set the Estado toggle back to active.

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Deleting a user

Deleting a user is permanent and cannot be undone. All authentication data for that account is removed. Proceed only if you are certain the account is no longer needed.
The delete action is separate from deactivation. Click the actions menu (⋮) on any user row and select Eliminar. A browser confirmation dialog asks you to confirm before proceeding. On confirmation, the panel calls: 
DELETE /api/auth/users/:id
The user list reloads automatically after a successful deletion.
Prefer deactivating a user over deleting them. Deactivation (is_active: false) preserves the account and ticket history while preventing login. Use Desactivar in the Acciones column for this.

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