Skip to main content

​
Care coordination that just works

CareSupport is an AI agent that coordinates care teams over SMS and iMessage. Family members, caregivers, and agencies text a single number. The agent tracks schedules, medications, handoffs, and escalations — writing everything to family.md files that serve as the operational database. No apps to download. No portals to log into. Just text messages.

How It Works

Understand the SMS pipeline and message flow

Architecture

System domains, layers, and enforcement model

Get Started

Set up your first family and send messages

Care Protocols

16 domain protocols for medications, scheduling, and more

​
What makes CareSupport different

Files as Database

family.md is the source of truth. No external database. Human-readable, version-controlled care context.

Mechanical Safety

PHI filtering, approval gates, and audit logging are code, not prompt instructions. HIPAA-ready enforcement layer.

Works via Text

SMS, iMessage, and RCS. No apps to install. Works on any phone, any carrier.

​
Key capabilities

For families:
  • Text updates to keep everyone in sync
  • Schedule coordination and reminders
  • Medication tracking and alerts
  • Direct communication between caregivers
  • Emergency escalation protocols
For care teams:
  • Automated handoff coordination
  • Real-time availability management
  • Role-based access to care context
  • Audit trails for compliance
  • Integration with existing workflows

​
System overview

Files, not databases: Every family’s care context lives in markdown files. This means you can read, version control, and audit everything with standard tools.

​
The agent’s job

When someone texts CareSupport, the agent follows a 4-step loop:
1

Listen

Understand what they need — not just what they said. “Can you check with Solan about Monday?” means: contact Solan, ask about Monday, report back.
2

Reason

Figure out what’s required. Do we have Solan’s number? What context from the family file matters? What’s missing?
3

Act or Clarify

Have what we need → do it. Missing something critical → ask for exactly that one thing.
4

Close the loop

Confirm what happened. “Messaged Solan about Monday” or “Added to the schedule” or “Asked Solan — I’ll let you know when he replies.”
CareSupport is not a medical decision-making system. It coordinates care teams and tracks information — it does not diagnose, prescribe, or make clinical judgments.

​
What’s next?

Quickstart Guide

Set up your first family in 5 minutes

Understanding the Pipeline

Deep dive into the 13-step message processing flow

Security & Enforcement

How PHI protection and access control work

API Reference

Integrate CareSupport into your systems
For AI agents working on this codebase: Start with AGENTS.md in the repository root. It routes you to exactly the files you need for your task.

Build docs developers (and LLMs) love

Get started for freeTalk to us