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Engineering

The fifth pillar of Convertia’s SMART methodology provides custom engineering and development services when your requirements extend beyond platform configuration. Our engineering team builds tailored solutions that integrate seamlessly with the core platform.

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Overview

We combine deep platform expertise with modern development practices to deliver robust, scalable custom solutions.

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Engineering Services

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When Custom Engineering Makes Sense

Determine if custom development is the right approach:

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Good Candidates for Custom Engineering

• Industry-Specific Workflows: Unique processes for your vertical
• Proprietary Algorithms: Custom business logic and calculations
• Legacy System Integration: Connect to older, non-standard systems
• Advanced Automation: Complex workflows beyond standard capabilities
• Custom Reporting: Specialized analytics and visualizations
• Regulatory Compliance: Industry-specific compliance requirements

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Consider Configuration First

Many needs can be met without custom code:

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Development Capabilities

Our engineering team builds across the full stack:

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Frontend Development

Custom user interfaces and experiences:

• Web Applications: Responsive, modern web interfaces
• Mobile Apps: Native iOS and Android applications
• Portal Development: Customer and partner portals
• Component Libraries: Reusable UI components
• Single Page Applications: Dynamic, app-like web experiences

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Backend Development

Server-side logic and data processing:

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Integration Development

Connect disparate systems seamlessly:

• Custom connectors for proprietary systems
• Real-time event-driven integration
• Batch data synchronization
• API middleware and transformation layers
• Legacy system modernization

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Technology Stack

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Platform Foundation

Built on inConcert’s proven technology:

• Cloud Infrastructure: AWS, Azure, or Google Cloud
• AI Capabilities: Machine learning and natural language processing
• Omnichannel: Voice, chat, email, SMS, WhatsApp, social
• Security: Enterprise-grade authentication and authorization
• Scalability: Handle growth without architectural changes

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Development Technologies

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Development Process

Our structured approach ensures quality results:

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Agile Methodology

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Quality Assurance

Ensure reliability and performance:

• Unit Testing: Test individual components
• Integration Testing: Verify system interactions
• Performance Testing: Ensure scalability under load
• Security Testing: Identify and address vulnerabilities
• User Acceptance Testing: Validate with actual users
• Regression Testing: Confirm existing functionality still works

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Common Custom Engineering Projects

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Industry-Specific Solutions

Tailored functionality for your vertical: Financial Services:

• Compliance reporting and audit trails
• Risk scoring and fraud detection
• Regulatory requirement automation
• Secure document management

Healthcare:

• HIPAA-compliant communication
• Patient engagement workflows
• Appointment scheduling and reminders
• Integration with EHR systems

E-Commerce:

• Order management and fulfillment
• Inventory synchronization
• Customer loyalty programs
• Multi-channel selling capabilities

Education:

• Student information system integration
• Enrollment and admissions workflows
• Parent and student portals
• Learning management integration

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Advanced Analytics

Custom reporting and insights:

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Automation & AI

Intelligent process automation:

• Custom chatbots with domain-specific knowledge
• Intelligent document processing
• Automated decision-making engines
• Predictive lead scoring models
• Sentiment analysis for industry terminology
• Computer vision for image processing

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Integration Engineering

Complex system connectivity:

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Enterprise Integration Patterns

• Message Queuing: Asynchronous, reliable message delivery
• Event Streaming: Real-time event processing at scale
• API Gateway: Centralized API management and security
• Service Mesh: Microservice communication and observability
• ETL Pipelines: Extract, transform, load for data integration

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Integration Examples

CRM Synchronization:

• Bi-directional sync of contacts and accounts
• Real-time opportunity updates
• Activity tracking and logging
• Custom field mapping and transformation

ERP Integration:

• Order creation from sales pipeline
• Inventory availability checks
• Pricing and quote generation
• Invoice and payment status

Marketing Platform Integration:

• Campaign performance data
• Lead flow and attribution
• Email engagement tracking
• Marketing automation triggers

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API Development

Expose platform capabilities externally:

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API Design Principles

• RESTful Design: Follow REST best practices
• Clear Documentation: Comprehensive API docs with examples
• Versioning: Maintain backward compatibility
• Authentication: Secure access with OAuth 2.0 or API keys
• Rate Limiting: Prevent abuse and ensure fair usage
• Error Handling: Meaningful error messages and status codes

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API Use Cases

• Mobile app development
• Third-party integrations
• Custom reporting tools
• Webhook notifications
• Partner ecosystem enablement

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Implementation & Support

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Project Delivery

Discovery Phase:

• Requirements workshops
• Technical feasibility analysis
• Effort estimation
• Project planning and roadmap

Development Phase:

• Iterative development sprints
• Regular stakeholder demos
• Continuous testing and QA
• Documentation creation

Deployment Phase:

• Production deployment planning
• User training and enablement
• Go-live support
• Post-launch optimization

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Ongoing Maintenance

Support for custom solutions:

• Bug fixes and issue resolution
• Performance monitoring and optimization
• Security patches and updates
• Enhancement requests
• Technical support and troubleshooting

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Development Best Practices

We follow industry standards:

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Code Quality

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Security Practices

• Secure coding guidelines
• Dependency vulnerability scanning
• Secrets management
• Regular security audits
• Compliance with industry standards (SOC 2, ISO 27001)

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DevOps & CI/CD

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Project Governance

Structured management of custom development:

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Roles & Responsibilities

• Product Owner: Defines requirements and priorities
• Technical Lead: Oversees architecture and development
• Developers: Build and test features
• QA Engineer: Validates quality and performance
• DevOps Engineer: Manages infrastructure and deployment
• Project Manager: Coordinates timeline and communication

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Communication

• Daily standups during active development
• Sprint demos every 2 weeks
• Monthly stakeholder reviews
• Dedicated Slack channel or Teams workspace
• Comprehensive project documentation

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Cost Considerations

Understand the investment:

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Pricing Models

Fixed Price:

• Well-defined scope and requirements
• Predictable budget
• Limited flexibility for changes

Time & Materials:

• Evolving requirements
• Maximum flexibility
• Pay for actual effort

Dedicated Team:

• Ongoing development needs
• Long-term partnership
• Cost-effective for sustained work

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Cost Factors

• Complexity of requirements
• Integration points and dependencies
• Performance and scalability needs
• Security and compliance requirements
• Timeline and urgency
• Ongoing support and maintenance

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Success Metrics

Measure engineering project success:

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SMART Methodology Integration

Engineering supports the complete methodology:

• Strategy: Build capabilities that enable strategic objectives
• Processes: Automate and optimize workflows with custom tools
• Technology Adaptation: Extend platform with custom development
• Technical Support: Maintain and enhance custom solutions

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Get Started

Ready to explore custom engineering?

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Related Resources

• Technology Adaptation - Platform configuration capabilities
• Artificial Intelligence - AI engineering services
• Technical Support - Support for custom solutions