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General questions

RatingFlow is an online reputation management platform designed to help local businesses, agencies, and service providers automate the collection of positive feedback while protecting your brand from public negativity. It acts as a 5 star reviews generator and Google review management software.
RatingFlow uses a smart-routing system that segments customer sentiment before it goes public. Customers who rate their experience highly (4-5 stars) are redirected to public platforms like Google Maps, Facebook, or Trustpilot. Customers who report a negative experience (1-3 stars) are diverted to a private internal form, allowing you to address complaints directly without impacting your public star rating.
RatingFlow redirects satisfied customers to major platforms including:
  • Google Maps
  • Facebook
  • Trustpilot
You can customize which platforms your customers are directed to based on your business needs.
RatingFlow is built for:
  • Small business owners (SMBs)
  • Digital marketing agencies
  • Healthcare providers
  • Hospitality businesses (restaurants, hotels)
  • Real estate professionals
  • Any service provider looking to improve their online reputation

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Features and functionality

RatingFlow allows you to send bulk review requests via SMS/Text and Email, eliminating the need to manually chase clients for reviews. This streamlines the process of getting more Google reviews with zero friction.
QR code review management is perfect for physical businesses like restaurants, hotels, and retail stores. You can generate custom QR codes for receipts, tables, or front desks that allow customers to scan and review instantly on their mobile devices.
Yes! RatingFlow offers embeddable website widgets that allow you to showcase your latest 4 and 5-star ratings directly on your website. This increases conversion rates and builds trust with potential customers.
Our white label reputation software is designed for digital marketers and SEO agencies. It allows you to rebrand the entire dashboard and reporting system, so you can offer high-end reputation management services to your clients under your own agency brand.

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Benefits and results

A higher volume of positive reviews directly correlates to higher rankings in the “Local Pack” and Google Maps. By automating the collection of positive reviews, RatingFlow helps improve your local SEO performance and visibility.
Businesses with a 4.5+ star rating generate significantly more revenue than competitors with lower ratings. By helping you maintain a high star rating and increase review volume, RatingFlow can positively impact your bottom line.
RatingFlow filters out unfair or emotional 1-star reviews before they become permanent public damage. By routing dissatisfied customers to a private feedback form, you have the opportunity to resolve issues and “save” the customer relationship before it impacts your public reputation.
Have a question that’s not answered here? Check out our troubleshooting guide or contact our support team.

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