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Need help with Moonshine Voice? We’re here to support you!

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Community Support

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Discord Community

Join our Discord for live chat with the team and community:

Join Discord

Get live support, share your projects, and connect with other developers
Discord is best for:
  • Quick questions
  • Real-time troubleshooting
  • Discussing ideas and use cases
  • Sharing your projects
  • Getting to know other users

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GitHub

The Moonshine Voice repository is the central hub for code, issues, and discussions.

Report Issues

Report bugs, request features, or track known issues

Discussions

Ask questions, share ideas, and discuss with the community
GitHub Issues are best for:
  • Reporting bugs with detailed reproduction steps
  • Requesting new features
  • Tracking progress on existing issues
GitHub Discussions are best for:
  • General questions about using Moonshine
  • Sharing your use cases and projects
  • Discussing potential features before opening issues
  • Getting feedback on implementation approaches

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Documentation

Explore our comprehensive documentation:

Quickstart

Get started with Moonshine Voice in minutes

Examples

Browse examples for all supported platforms

API Reference

Detailed API documentation

FAQ

Answers to common questions

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Email Support

For private inquiries, partnerships, or commercial licensing:

Contact Us

[email protected]
Email us for:
  • Commercial licensing inquiries (revenue > $1M USD/year)
  • Custom model training and domain customization
  • Partnership opportunities
  • Private or sensitive issues
  • Press and media inquiries

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Commercial Services

Moonshine AI offers commercial services for organizations with specialized needs:

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Custom Model Training

Need models optimized for your domain?
  • Industry-specific vocabulary and terminology
  • Accent or dialect specialization
  • Custom languages or language variants
  • Higher accuracy for your use case
Contact us about custom training

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Enterprise Licensing

Organizations generating over $1,000,000 USD in annual revenue need an enterprise license to use non-English models commercially.

Enterprise Licensing

Request an enterprise license

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Technical Support

  • Dedicated support for your team
  • Architecture and integration consulting
  • Performance optimization
  • Custom feature development
Contact us about enterprise support

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Before You Ask

To get the fastest help, please:

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1. Check Existing Resources

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2. Gather Information

When asking for help, include:
  • What you’re trying to do: Your goal or use case
  • What you tried: Code snippets or steps you took
  • What happened: Error messages, unexpected behavior
  • Your environment:
    • Operating system and version
    • Moonshine Voice version
    • Programming language and version
    • Platform (iOS, Android, Raspberry Pi, etc.)

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3. Provide Minimal Reproduction

If possible, create a minimal example that reproduces the issue: 
# Example: Minimal reproduction of transcription issue
from moonshine_voice import Transcriber, load_wav_file, get_model_for_language

model_path, model_arch = get_model_for_language("en")
transcriber = Transcriber(model_path=model_path, model_arch=model_arch)

audio_data, sample_rate = load_wav_file("my_file.wav")
transcript = transcriber.transcribe_without_streaming(audio_data, sample_rate)

print(transcript.lines[0].text)  # Prints unexpected result

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Contributing

Want to contribute to Moonshine Voice?

Contributing Guide

Learn how to contribute code, documentation, or examples
Contributions welcome:
  • Bug fixes
  • New features
  • Documentation improvements
  • Examples and tutorials
  • Testing and bug reports

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Community Guidelines

When participating in the Moonshine community:
  • Be respectful: Treat everyone with kindness and respect
  • Be constructive: Focus on helping others and improving the project
  • Be patient: Remember that maintainers and helpers are volunteers
  • Be clear: Provide context and details when asking questions
  • Give back: Help others when you can

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Stay Updated

Keep up with Moonshine Voice development:

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Resources

GitHub Repository

Source code and releases

Discord Community

Live chat and support

PyPI Package

Python package on PyPI

HuggingFace Models

Pre-trained models

Research Papers

Academic publications

YouTube

Video tutorials and demos

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Response Times

Discord: Usually within hours during business hours (Pacific Time) GitHub Issues: Within 1-3 business days Email: Within 2-5 business days for general inquiries, faster for enterprise customers Please be patient - we’re a small team working hard to support the community!

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Thank You

Thank you for using Moonshine Voice! We’re excited to see what you build. If Moonshine Voice helps your project, consider:
  • Starring the GitHub repository
  • Sharing your project with the community
  • Contributing back to the project
  • Spreading the word about Moonshine Voice
Your support helps us continue improving Moonshine Voice for everyone!

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