Creating an Expense
From the Global Create Button
The fastest way to create an expense:- Click the green
+button in the bottom-right corner (mobile) or top navigation (desktop) - Select Submit expense or Track expense
- Choose your expense type from the tabs:
- Manual: Enter amount and details manually
- Scan: Capture or upload a receipt
- Distance: Track mileage (for travel expenses)
- Per Diem: Record daily allowances (if enabled)
From a Chat
Create an expense directly in a conversation:- Open a chat with a coworker or workspace
- Click the attachment icon or
+button - Select Request money or Submit expense
- Follow the expense creation flow
Via Drag and Drop
Quickly create expenses by dragging receipts:- Drag a receipt image or PDF onto the app
- Drop it on the workspace or chat
- The expense is automatically created with SmartScan processing
Drag and drop is available on desktop web and desktop apps.
Manual Expense Entry
Step 1: Enter Amount
Start by entering the expense amount:- Type the amount using the numeric keypad
- Click the currency to change it
- Support for negative amounts (when enabled)
- Automatic decimal formatting based on currency
Step 2: Add Merchant
After entering the amount, add the merchant name:- Type the merchant name or select from recent merchants
- The field auto-suggests previously used merchants
- You can skip this step and add it later
Step 3: Select Date
Choose when the expense occurred:- Defaults to today’s date
- Click to open the date picker
- Use the calendar to select any date
- Date range may be restricted by policy settings
Step 4: Add Category (if required)
Categorize your expense:- Select from available categories in your workspace
- Some policies require categories before submission
- Categories may have spending limits or rules
- Recent categories appear first
Step 5: Add Description (optional)
Provide additional context:- Add notes about the expense
- Explain the business purpose
- Include any relevant reference numbers
- This field is optional but recommended
Step 6: Add Tags (if enabled)
Apply custom tags:- Tags are defined by your workspace admin
- Multiple tag levels may be available
- Some tags may be required by policy
- Tags help with reporting and analysis
Step 7: Set Billable (if enabled)
Mark expenses for client billing:- Toggle the Billable switch
- Billable expenses can be invoiced to clients
- This setting is workspace-specific
Step 8: Review and Submit
The confirmation screen shows all expense details:- ✓ Amount is correct
- ✓ Merchant name is accurate
- ✓ Date is set properly
- ✓ Category is selected (if required)
- ✓ All required fields are filled
Receipt-Based Expenses
Uploading a Receipt
- Select the Scan tab when creating an expense
-
Choose your upload method:
- Take Photo: Use your device camera
- Choose File: Upload from your device
- Drag & Drop: Drop a file onto the screen
- Wait for SmartScan to process the receipt
- Review and adjust extracted details
- Add any missing information
- Submit the expense
SmartScan automatically extracts amount, merchant, date, and currency from receipts. See the SmartScan documentation for details.
Supported Receipt Formats
src/CONST.ts
- Images: JPEG, PNG, GIF, BMP, SVG, WebP
- Documents: PDF
- Maximum file size: 10MB per receipt
Receipt Requirements by Amount
Some policies require receipts for expenses over a certain amount:- Under threshold: Receipt optional
- Over threshold: Receipt required
- Missing receipt: Expense may be rejected or flagged
Editing Expenses
You can edit expenses before they’re approved:Edit Draft Expenses
- Open the expense from your chat or expenses list
- Tap any field to edit it
- Make your changes
- Changes save automatically
Edit Submitted Expenses
For submitted expenses:- Open the expense details
- Click Edit expense
- Modify the necessary fields
- Click Save to update
Quick Action Shortcuts
For faster expense creation, use quick actions:Skip Confirmation
Workspace admins can enable Skip Confirmation for:- Personal workspace expenses
- Track expenses
- Specific expense types
ASAP Submit
With ASAP Submit enabled:- Expenses submit immediately after creation
- No manual submit action required
- Available for certain workspace configurations
- Streamlines the expense workflow
Common Scenarios
Submitting to a Workspace
- Create the expense from a workspace chat
- The expense automatically associates with that workspace
- Workspace-specific categories and tags appear
- Policy rules are applied automatically
Tracking Personal Expenses
- Select Track expense instead of Submit expense
- Tracked expenses go to your personal workspace
- They don’t require approval or reimbursement
- Perfect for tax deductions or personal records
Requesting Money from a Friend
- Open a chat with the person
- Click Request money
- Enter the amount and details
- They’ll receive a payment request
- They can pay directly through the app
Expense Violations
The system checks for violations during creation:Automatic Checks
- Duplicates: Detects similar expenses
- Policy limits: Verifies amount is within limits
- Required fields: Ensures all mandatory fields are filled
- Receipt requirements: Checks if receipt is needed
- Category rules: Validates category selection
Resolving Violations
If violations are detected:- Review the violation message
- Fix the issue (edit amount, add receipt, etc.)
- Resubmit the expense
- Contact your admin if you need assistance
Some violations are warnings and won’t block submission, while others must be resolved.
Deleting Expenses
Delete Draft Expenses
- Open the expense
- Click the three dots menu
- Select Delete expense
- Confirm the deletion
Delete Submitted Expenses
For submitted expenses:- Open the expense
- Click Delete expense (if available)
- Add a reason for deletion
- Submit the deletion request
Best Practices
Capture receipts immediately
Capture receipts immediately
Don’t wait until later—take a photo or upload the receipt right away to avoid losing it.
Use SmartScan for accuracy
Use SmartScan for accuracy
SmartScan reduces manual entry errors by automatically extracting details from receipts.
Add descriptions for context
Add descriptions for context
Brief notes help approvers understand the business purpose and process expenses faster.
Review before submitting
Review before submitting
Double-check amounts, merchants, and dates to avoid corrections later.
Submit expenses promptly
Submit expenses promptly
Don’t let expenses pile up—submit them regularly to maintain accurate records.
Troubleshooting
Expense Won’t Submit
Possible causes:- Missing required fields
- Policy violations
- Network connectivity issues
- Receipt upload still processing
- Check for red error messages
- Ensure all required fields are filled
- Wait for SmartScan to complete
- Try again with a stable internet connection
Can’t Find My Expense
Check these locations:- Draft expenses in your workspace chat
- Submitted expenses in the report
- Unreported expenses list
- Search by merchant or amount
Receipt Upload Failed
Try these steps:- Check file size (max 10MB)
- Verify file format is supported
- Ensure stable internet connection
- Try uploading again
- Convert PDF to image if needed
Next Steps
SmartScan Technology
Learn how SmartScan automates expense data extraction
Distance Tracking
Track mileage for travel expenses
Split Expenses
Share costs with multiple people
Per Diem Expenses
Submit daily allowance expenses
