Response Models

{
  "category": "technical",
  "priority": "high",
  "confidence": {
    "category": 0.95,
    "priority": 0.87
  }
}

{
  "triage": {
    "category": "technical",
    "priority": "high",
    "confidence": {
      "category": 0.95,
      "priority": 0.87
    }
  },
  "draft_reply": "Thank you for contacting support. To reset your password, please visit our password reset page at example.com/reset and follow the instructions...",
  "internal_next_steps": [
    "Verify user identity",
    "Check if email delivery is working",
    "Escalate to Tier 2 if issue persists"
  ],
  "citations": [
    {
      "document_name": "password-reset-guide.pdf",
      "chunk_id": "chunk_42",
      "snippet": "Users can reset their password by visiting the password reset page...",
      "full_content": "Users can reset their password by visiting the password reset page and entering their email address. A reset link will be sent within 5 minutes."
    }
  ],
  "needs_human_review": true
}

{
  "status": "ok"
}

{
  "category": 0.95,
  "priority": 0.87
}

{
  "document_name": "api-documentation.pdf",
  "chunk_id": "chunk_123",
  "snippet": "The API supports authentication via JWT tokens...",
  "full_content": "The API supports authentication via JWT tokens. Include the token in the Authorization header as 'Bearer <token>' for all authenticated requests."
}