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This endpoint requires authentication. Users can only view their own support requests.

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Endpoint

GET /support-request

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Authentication

This endpoint requires a valid JWT token. Include the token in the Authorization header: 
Authorization: Bearer YOUR_JWT_TOKEN

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Query Parameters

This endpoint does not accept any query parameters. It automatically filters results to show only support requests belonging to the authenticated user.

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Response

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success
boolean
required
Indicates whether the request was successful
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message
string
required
A human-readable message describing the result
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data
object
required
The response data object

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Response Examples

{
  "success": true,
  "message": "Support requests retrieved successfully",
  "data": {
    "supportRequests": [
      {
        "id": 3,
        "user_id": 1,
        "date": "2026-03-15T10:30:00.000000Z",
        "location": "Building A, Room 305",
        "detail": "Network connectivity issues in the conference room. Unable to connect to WiFi.",
        "created_at": "2026-03-08T14:22:10.000000Z",
        "updated_at": "2026-03-08T14:22:10.000000Z",
        "deleted_at": null
      },
      {
        "id": 2,
        "user_id": 1,
        "date": "2026-03-10T09:00:00.000000Z",
        "location": "Main Office, Floor 2",
        "detail": "Printer not responding, urgent help needed for printing reports.",
        "created_at": "2026-03-07T11:15:33.000000Z",
        "updated_at": "2026-03-07T11:15:33.000000Z",
        "deleted_at": null
      },
      {
        "id": 1,
        "user_id": 1,
        "date": "2026-03-08T08:00:00.000000Z",
        "location": "Headquarters",
        "detail": "Computer won't boot up, getting blue screen error.",
        "created_at": "2026-03-06T09:45:22.000000Z",
        "updated_at": "2026-03-06T09:45:22.000000Z",
        "deleted_at": null
      }
    ]
  }
}

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Code Examples

curl -X GET https://api.example.com/support-request \
  -H "Authorization: Bearer YOUR_JWT_TOKEN" \
  -H "Accept: application/json" \
  -H "Accept-Language: en"

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Error Responses

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401 Unauthorized
Returned when the request is made without a valid JWT token or the token has expired

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Notes

  • Support requests are automatically filtered by the authenticated user’s ID
  • Results are ordered by ID in descending order (newest first)
  • The endpoint uses soft deletes, so deleted requests won’t appear in the results
  • When a support request is created, administrators are automatically notified

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