Discord Community
The primary support channel for Essential is the official Discord server: Join Essential Discord The Discord server offers:- Dedicated support channels - Get help from the community and Essential team
- Real-time assistance - Quick responses to questions
- Community discussions - Connect with other Essential users
- Release announcements - Stay updated on new versions
- Feature discussions - Learn about upcoming features
GitHub Issues
For bug reports, feature requests, and technical issues related to the source code: Essential GitHub RepositoryWhen to Use GitHub Issues
- Build problems - Issues compiling from source
- Verification failures - Checksum mismatches or build discrepancies
- Source code bugs - Issues found when reviewing the code
- Documentation errors - Corrections to technical documentation
Issue Guidelines
When opening an issue:- Search existing issues - Check if your issue is already reported
- Provide details - Include version numbers, error messages, and reproduction steps
- Be specific - Clearly describe the problem and expected behavior
- Include logs - Attach relevant log files and stack traces
- Minecraft version - Specify which version(s) are affected
Essential Website
The official website provides additional resources: Essential Website Resources available:- Download page - Get the latest Essential releases
- Essential Wiki - Documentation and guides at essential.gg/wiki
- Feature overview - Learn what Essential offers
- News and updates - Latest announcements
Legal and Security Contacts
License Questions
For questions about the source-available license: [email protected] Contact legal for:- License interpretation
- Usage permission inquiries
- Verification discrepancies
- Legal compliance questions
Security Issues
If you discover a security vulnerability:- Contact Essential through Discord
- Email security-sensitive issues to official channels
- Wait for confirmation before public disclosure
Community Guidelines
When seeking support:- Be respectful - Treat community members and staff with courtesy
- Stay on topic - Use appropriate channels for your questions
- Provide context - Include relevant information about your setup
- Be patient - Support is provided by volunteers and staff as available
- Search first - Check if your question has been answered before
Self-Help Resources
Documentation
Before asking for help, check:- Building Guide - How to build from source
- Verification Guide - How to verify checksums
- License Information - Usage restrictions
- CI/CD Documentation - Build process details
- Changelog - Version history
Common Issues
Many common issues are addressed in:- Discord pinned messages
- FAQ channels
- Essential Wiki
- GitHub issue search
Response Times
Support is provided on a best-effort basis. Response times vary depending on:
- Complexity of the issue
- Availability of team members
- Current support volume
Priority Levels
- Security issues - Highest priority, handled privately
- Build verification failures - High priority for transparency
- Build issues - Medium priority
- General questions - Community-driven support
- Feature requests - Considered based on roadmap
Contributing Back
While the license restricts code contributions, you can help the community by:- Answering questions in Discord
- Documenting solutions to common problems
- Testing releases and providing feedback
- Reporting issues clearly and thoroughly
- Verifying checksums and reporting discrepancies
What to Include in Support Requests
For the fastest help, include:- Essential version - Check in-game or jar filename
- Minecraft version - e.g., 1.21.8, 1.16.5, etc.
- Mod loader - Forge or Fabric (and version)
- Operating system - Windows, macOS, or Linux
- Java version - Output of
java -version - Other mods - List installed mods if relevant
- Error messages - Full error text or logs
- Reproduction steps - How to recreate the issue
- Expected behavior - What should happen
- Actual behavior - What actually happens
Official Channels Summary
| Channel | Use For | URL |
|---|---|---|
| Discord | General support, mod help | essential.gg/discord |
| GitHub | Build issues, source bugs | github.com/EssentialGG/Essential |
| Website | Downloads, wiki, info | essential.gg |
| Legal, license questions | [email protected] |