Overview
As an administrator, you’ll manage the entire lifecycle of ethical dilemma campaigns for your clients. This includes onboarding companies, creating users, configuring dilemmas, and tracking performance.Admins have full access to all features, while client users have restricted access limited to their own organization’s data.
Daily Administrative Tasks
Review Dashboard Metrics
Start each day by checking the central dashboard for key performance indicators:
- Total Users: Number of registered participants
- Active Users: Users currently engaging with dilemmas
- Participation Rate: Percentage of users actively playing
- Average Performance: Overall score across all sessions
- Risk Index: Percentage indicating areas requiring attention
Check Weekly Reports
Access the Weekly Report section to view:
- Sessions completed in the last 7 days
- Unique users participating
- Average scores and completion rates
- Users with pending/incomplete dilemmas (>3 days)
- Top performing dilemmas and active clients
Monitor User Progress
Visit the Users section to track individual progress:
- Filter by client, dilemma, or search by name/email
- Review completion rates and performance scores
- Identify users who need follow-up or reminders
- Click “Detalle” on any user to see their full activity history
Address Critical Questions
Navigate to Questions (Analítica Transversal de Preguntas) to identify problematic content:
- Questions marked as critical (red indicator)
- High error rates (>30% failure)
- Low success rates across participants
- Difficulty level (High/Medium/Low)
- Error rate (descending)
- Number of attempts
Weekly Administrative Tasks
Generate and Distribute Reports
Generate and Distribute Reports
Every week, administrators should:
- Access Weekly Report: Go to the Weekly Report tab
- Set Date Range: Use the filters to select the reporting period (default: last 7 days)
- Review KPIs:
- Total sessions and unique users
- Average scores and completion rates
- New user registrations
- Users with incomplete dilemmas
- Send Email Reports:
- Click “Enviar por Email”
- Enter recipient emails (comma-separated)
- The system sends a formatted HTML report with all metrics
Reports include charts showing daily activity, top dilemmas, and active clients for easy executive consumption.
Review Analytics and Performance
Review Analytics and Performance
Visit the Analíticas section for comprehensive insights:
Participation & Engagement
- Activity over time (trend analysis)
- Hourly usage patterns (identify peak times)
- Weekday distribution (understand when users engage)
- Top 5 users with highest engagement
Learning & Performance
- Distribution by category (which topics are most played)
- Performance by dilemma (which games drive best results)
- Score distribution (how users perform overall)
- Competency map (radar chart showing skill areas)
- Area comparison (departmental performance)
- Time spent per category
Risk Analysis
- Critical questions with high failure rates
- Error trends by category
- Risk index by client or area
- Date range
- Client
- Specific dilemma
Manage Certificates and Rewards
Manage Certificates and Rewards
For users who complete dilemmas successfully:
- Navigate to Certificados section
- Review users eligible for certificates
- Generate and send personalized PDF diplomas
- Check the Premiados section to identify top performers
- Consider recognition programs or incentives
Clean Up and Maintenance
Clean Up and Maintenance
Regular housekeeping tasks:
- Review user statuses: Deactivate users no longer participating
- Archive old sessions: Keep the database optimized
- Update dilemma content: Refresh questions based on performance data
- Check for inactive clients: Follow up with clients showing low engagement
Monthly Strategic Review
Client Performance Analysis
Compare clients using the comparison feature:
- Select multiple clients via checkboxes
- Click “Comparar Clientes”
- Review side-by-side metrics
- Identify best practices from top-performing organizations
Content Effectiveness Review
Evaluate dilemma effectiveness:
- Compare multiple dilemmas using checkboxes
- Analyze completion rates and scores
- Identify dilemmas that need improvement
- Plan content updates or new scenarios
Risk Mitigation Planning
Address organizational risks:
- Review high-risk questions across all clients
- Identify common failure patterns
- Plan targeted training or content adjustments
- Share insights with clients
Growth and Engagement Strategy
Plan for expansion:
- Analyze participation trends
- Identify opportunities for new clients or areas
- Review feedback from users
- Plan new dilemma scenarios or categories
Best Practices
Communication Workflow
-
With Clients:
- Send weekly/monthly performance summaries
- Highlight top performers and engagement trends
- Provide recommendations based on analytics
- Schedule quarterly business reviews
-
With Users:
- Send reminders for incomplete dilemmas (use Reminders feature)
- Recognize top performers publicly (if permitted)
- Share certificates promptly after completion
- Collect feedback through the Feedback section
Data-Driven Decision Making
Use the platform’s analytics to:- Personalize Content: Create dilemmas targeting specific weak areas
- Optimize Timing: Schedule campaigns during peak engagement hours
- Improve Questions: Rewrite or replace questions with consistently high error rates
- Segment Audiences: Tailor dilemmas to specific departments or roles
Automation Features
Dashboard Dilemas includes automated scripts that run in the background:
weekly_report.php: Generates weekly summariescron_email_reminders.php: Sends automatic reminders to users with pending dilemmas
Troubleshooting Common Issues
Low Completion Rates
Low Completion Rates
Symptoms: Many users start but don’t finish dilemmasSolutions:
- Check dilemma difficulty (may be too hard)
- Review question clarity (users may be confused)
- Send reminder emails to inactive users
- Consider shortening dilemma length
- Investigate technical issues preventing completion
High Error Rates on Specific Questions
High Error Rates on Specific Questions
Symptoms: Certain questions consistently show >40% error rateSolutions:
- Review question wording for clarity
- Check if the “correct” answer is actually debatable
- Consider adding hints or context
- Mark as critical for review
- Replace with better-designed question
Client Not Showing Activity
Client Not Showing Activity
Symptoms: Zero or very low sessions for a clientSolutions:
- Verify users have been created and assigned to client
- Check that dilemmas are properly linked to the client
- Confirm users received invitation emails
- Review client’s Areas configuration
- Contact client to ensure internal communication happened
Quick Reference: Key Admin Pages
| Page | Purpose | Key Actions |
|---|---|---|
| Dashboard | Overview metrics | Monitor KPIs, spot trends |
| Clientes | Client management | Add clients, view strategic metrics |
| Áreas | Departmental organization | Create areas within clients |
| Usuarios | User tracking | Monitor progress, export data |
| Dilemas | Game management | Configure scenarios, compare performance |
| Preguntas | Question analytics | Identify risky content, review difficulty |
| Analíticas | Deep insights | Engagement, learning, risk analysis |
| Premiados | Top performers | Recognize achievements |
| Certificados | Credential management | Issue diplomas |
| Weekly Report | Executive summary | Generate and email reports |
Next Steps
Onboard a New Client
Learn the step-by-step process for adding new organizations
Create Dilemmas
Master the art of building engaging ethical scenarios
Manage Users
Track progress and optimize user engagement
Use Reports & Analytics
Leverage data for strategic decision-making