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DelightBridge provides powerful email management capabilities that consolidate multiple Gmail accounts into a single unified workspace, allowing your team to handle customer communications efficiently.

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Multi-Account Gmail Integration

Connect multiple Gmail accounts as separate services, each with its own branding and configuration.

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Connecting a Gmail Account

1

Open Settings

Click the settings icon in the sidebar to open the settings modal.
2

Add Service

In the Services tab, click “서비스 추가 + 연결” (Add Service + Connect).
3

Authorize with Google

You’ll be redirected to Google’s OAuth consent screen. Sign in and grant the necessary permissions:
  • Read emails from Gmail
  • Send emails on your behalf
  • Access Gmail metadata
4

Automatic Configuration

Once authorized, DelightBridge automatically:
  • Retrieves your Gmail address
  • Sets up the service with your email
  • Begins syncing your inbox
Only users with Admin permission can connect new Gmail accounts.

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Service Customization

Each connected Gmail account becomes a “Service” that you can customize:

Service Name

Give your service a friendly name (e.g., “Support”, “Sales”, “Partnerships”)

Brand Color

Assign a unique color for easy visual identification in the inbox

Email Signature

Configure HTML signatures that are automatically added to all outgoing emails

Reference Documents

Upload FAQs, policies, and guidelines for AI to reference when drafting replies

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Unified Inbox

All emails from connected accounts appear in a single, organized inbox view.

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Thread-Based Organization

Emails are automatically grouped into conversation threads, matching Gmail’s native threading behavior:
  • Thread Subject: The original email subject is preserved across all replies
  • Customer Information: Each thread shows the customer’s name and email
  • Message Count: Visual indicator shows how many messages are in each thread
  • Last Message Time: Threads are sorted by most recent activity

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Inbox Filtering

Filter threads by their current state:
  • Inbox: New and ongoing conversations
  • All: View all threads regardless of status
The status filter appears at the top of the mail list view.

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Thread View

When you select a thread from the inbox, the full conversation history appears in the detail panel.

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Message Display

Each message in the thread shows: 
┌─────────────────────────────────────────────────────────┐
│ [Avatar] Customer Name <[email protected]>             │
│          To: [email protected]          2h ago     │
│                                                          │
│ Full message body with original formatting...           │
│                                                          │
│ [Attachments if present]                                │
│ [Translation toggle for non-Korean messages]            │
└─────────────────────────────────────────────────────────┘
  • Direction Indicators: Inbound messages use customer avatar colors; outbound messages use your service color
  • Timestamps: Displayed in localized format (e.g., “2 hours ago”, “Jan 15, 2:30 PM”)
  • HTML Rendering: Messages preserve original formatting including links, lists, and emphasis

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Attachment Handling

Images are displayed inline with thumbnails:
  • Hover to see filename and size
  • Click to open full-size in a new tab
  • Maximum preview size: 300px wide × 200px tall
Non-image files appear as download cards:
  • Shows file icon, name, and size
  • Click to download or open in browser
  • Supported types: PDF, DOC, XLS, ZIP, and more

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Gmail Sync

DelightBridge keeps your inbox synchronized with Gmail through push notifications and manual sync.

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Automatic Sync

  • Push Notifications: Gmail sends real-time updates when new emails arrive (configured via src/app/api/cron/sync-gmail/route.ts:95)
  • History Sync: Only changed threads are fetched, minimizing API usage
  • Background Processing: Sync happens asynchronously without blocking the UI

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Manual Sync

Trigger sync manually from Settings → Services:

Incremental Sync

Fetches only new messages since the last sync. Fast and efficient for regular updates.

Full Sync

Re-syncs all threads from scratch. Use this if you suspect data inconsistencies.
Sync logs appear below the buttons showing:
  • Timestamp
  • Number of threads synced
  • Number of messages upserted
  • Success or error status

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Bulk Actions

Manage multiple threads at once with bulk selection:
  1. Select Threads: Hover over a thread and click the checkbox that appears
  2. Action Bar: When threads are selected, an action bar appears at the bottom of the mail list
  3. Available Actions:
    • Send All: Send draft replies for all selected threads
    • Archive: Move threads to archived status
    • Deselect: Clear all selections
Bulk send will attempt to send emails for all selected threads. Make sure all drafts are reviewed before using this feature.

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Unread Indicators

Stay on top of new messages with visual unread indicators:
  • Blue Dot: Appears on the left edge of unread threads in the list
  • Bold Text: Unread thread names and subjects appear in bold
  • Count Badge: Each service in the sidebar shows its unread count
  • Auto-Mark Read: Threads are marked as read when you open them (implemented in MainLayout.tsx:381)

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Best Practices

Set up meaningful categories for your service type:
  • Support Team: “Bug Report”, “Feature Request”, “How-To”
  • Sales Team: “New Lead”, “Quote Request”, “Follow-Up”
  • Operations: “Billing”, “Refund”, “Account Change”
AI will automatically categorize incoming emails based on content.
Search tips for faster navigation:
  • Search by customer name: John Smith
  • Search by email: [email protected]
  • Search by keyword: refund, invoice, etc.
  • Combine with filters for precise results
For high-volume inboxes:
  • Run incremental sync every few hours
  • Use full sync weekly to ensure consistency
  • Monitor sync logs for any errors

AI Draft Generation

Automatically generate reply drafts for incoming emails

Service Management

Configure services, signatures, and reference documents

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