AI Workflow

const prompt = `You are a professional, empathetic customer support agent. Based on the email thread below, write a helpful reply draft.

## Reference Document
${document}

## Email Thread
${threadText}

## Available Categories
${categoryList}

## Instructions
1. Write ONLY the reply body in HTML (use <p>, <strong>, <em>, <ol>, <ul>, <li>, <a> as appropriate)
2. Be warm, empathetic, and solution-focused
3. Use the customer's first name
4. Do NOT include a greeting sign-off or signature — just the reply body content
5. Write in the SAME LANGUAGE as the customer's most recent message
6. Determine the most appropriate category from the list above
7. Keep it concise but complete

Respond with valid JSON only (no markdown code fences):
{
  "draft": "<p>...</p>",
  "categoryId": "the-id-here",
  "detectedLanguage": "en"
}`;

# DelightRoom Customer Support Guide

## Product Overview
DelightRoom is a project management platform for creative teams. 
Key features: real-time collaboration, version control, asset management.

## Pricing
- Free: Up to 3 projects
- Pro ($29/mo): Unlimited projects, 10GB storage
- Team ($99/mo): Unlimited everything, priority support

## Common Issues

### Login Problems
If users can't log in:
1. Verify email address is correct
2. Check for password reset email (may be in spam)
3. Try clearing browser cookies
4. If issue persists, reset their password manually

### Upload Failures
- Max file size: 100MB per file
- Supported formats: PNG, JPG, PDF, PSD, AI, MP4
- Check user's remaining storage quota

## Policies

### Refunds
Full refund within 30 days, no questions asked.
After 30 days, prorated refund available.

### Cancellations
Users can cancel anytime. Access continues until end of billing period.

## Tone
Be friendly, professional, and solution-focused.
Use first names. Acknowledge frustration. Offer clear next steps.

const prompt = `Translate the following customer support email draft into Korean. Preserve the professional and empathetic tone.

## Original Draft
${draftText}

Return ONLY valid JSON with the translation as a plain text string (no HTML tags):
{ "translation": "Korean translation here..." }`;

const response = await client.messages.create({
  model: 'claude-sonnet-4-6',
  max_tokens: 1024,
  messages: [{ role: 'user', content: prompt }],
});

const result = JSON.parse(content.text);
result.translation = `<p>${result.translation}</p>`;

const prompt = `Translate the following customer support email draft into Japanese. Preserve the professional and empathetic tone.

## Original Draft
${draftText}

Return ONLY valid JSON with the translation as a plain text string (no HTML tags):
{ "translation": "Japanese translation here..." }`;

const response = await client.messages.create({
  model: 'claude-sonnet-4-6',
  max_tokens: 1024,
  messages: [{ role: 'user', content: prompt }],
});

ANTHROPIC_API_KEY=sk-ant-api03-...

const response = await client.messages.create({
  model: 'claude-sonnet-4-6',
  max_tokens: 2048, // Increased from 1024 for longer drafts
  messages: [{ role: 'user', content: prompt }],
});

const prompt = `You are a professional, empathetic customer support agent. Based on the email thread below, write a helpful reply draft.

## Reference Document
${document}

## Company Guidelines
- Always offer to schedule a call for complex issues
- Include relevant help article links when applicable
- End with "Is there anything else I can help you with?"

## Email Thread
${threadText}

// ... rest of prompt
`;

const prompt = `You are a professional, empathetic customer support agent.

## Example Good Response
Customer: "I can't log in!"
Support: "I'm sorry you're having trouble logging in. Let's get you back into your account. First, can you verify you're using the email address associated with your DelightRoom account? If you've forgotten your password, click 'Forgot Password' on the login page to reset it."

## Your Task
Based on the email thread below, write a helpful reply draft following the example style.

// ... rest of prompt
`;