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• Full Name: Your name for our reference
• Email: Where we’ll send updates (we’ll use your account email if logged in)
• Role Context: Are you contacting us as a:
  • Tourist
  • Guide
  • Guest (not registered yet)

• Category: Select the type of issue:
  • Account/Login
  • Profile Issues
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  • Payment
  • Technical Problems
  • Feature Request
  • Verification Issues
  • Other
• Priority:
  • Low (General inquiry)
  • Medium (Issue affecting usage)
  • High (Urgent problem)
  • Critical (Platform completely unusable)
• Subject: Brief description of your issue
• Detailed Message: Full explanation of the problem

• Browser and version (e.g., Chrome 120, Safari 17)
• Device type (Desktop, Mobile, Tablet)
• Operating system (Windows, macOS, iOS, Android)
• Screenshots or screen recordings showing the issue
• Error messages (exact text or screenshot)
• Steps to reproduce the problem

• Your username or registered email
• When you first noticed the issue
• What you were trying to do when the issue occurred

• Tour name or ID
• Guide/Tourist username involved
• Booking date
• Current trip status
• Confirmation details

• Upload relevant screenshots, documents, or images
• Supported formats: JPG, PNG, PDF
• Maximum file size: 5MB per attachment

• What were you trying to do?
• What happened instead?
• What did you expect to happen?

• When did this start happening?
• Does it happen every time or intermittently?
• Have you tried any troubleshooting steps?

• Include relevant links, IDs, or names
• Mention if this worked before or is a new issue
• Note any recent changes (browser update, new device, etc.)

Subject: Cannot upload profile photo Message: I’m trying to upload a profile photo to my guide account, but I keep getting an error message “Upload failed - try again later.”

• This started yesterday (March 9, 2026)
• I’ve tried 3 different photos (all JPG, under 2MB)
• Tried on Chrome 120 (Windows 11) and Safari on iPhone
• Cleared cache and tried incognito mode
• Profile photo upload worked fine last month when I set up my account

Screenshot of error attached. My user ID is 42 (guide account). Please help!

• Password reset assistance
• Email address verification issues
• Account status questions
• Profile verification delays
• Account deletion requests
• Role change requests (tourist to guide)

• Your registered email address
• Username (if you know it)
• Approximate registration date
• Any error messages received

• Your guide profile username
• Date you submitted for verification
• Certifications or documents uploaded
• Your experience and expertise areas

• Booking confirmation issues
• Cannot contact a guide
• Trip status questions
• Cancellation assistance
• Review submission problems

• Tour creation/editing issues
• Booking management problems
• Trip status update failures
• Payment coordination questions

• Tour name and ID (if available)
• Guide and tourist usernames
• Booking/tour dates
• Current issue description

1. Describe the bug clearly
2. Provide steps to reproduce (what actions lead to the issue)
3. Include environment details (browser, device, OS)
4. Attach screenshots or videos showing the problem
5. Note the frequency (always happens, intermittent, first time)
6. Mention workarounds (if you found any temporary solutions)

• Describe the problem you’re trying to solve
• Explain your proposed solution
• Share why this would be valuable to you and others
• Include examples from other platforms if relevant