Content Moderation and Reporting Tools

Effective moderation ensures your Campus community remains safe, respectful, and productive. This guide covers the moderation system, reporting tools, and best practices.

Understanding Moderation

Campus provides a structured moderation system with:

User-generated reports
Automated flagging
Moderation queue
Action logging
Real-time updates

Moderation Permissions

Who can moderate content:

Role	Can Moderate
Content Author	Own posts and comments
Group Moderator	All content in their groups
Space Moderator	All content in their spaces
Space Owner	All content in their spaces

The Moderation System

Moderation Cases

When content is flagged, a moderation case is created:

{
  id: string,
  sourceType: 'post' | 'comment' | 'message',
  sourceId: string,           // ID of flagged content
  state: 'open' | 'in_review' | 'escalated' | 'resolved',
  evidence: Array<{
    type: string,             // 'user_report' | 'auto_flag'
    reason: string,           // Reason for flag
    body: string,             // Content snapshot
    capturedAt: DateTime
  }>,
  assignedTo: string,         // Moderator user ID
  created: DateTime,
  updated: DateTime
}

Case States

Open

New case, awaiting review

Appears in moderation queue
SLA timer starts (15 minutes)
Automatically assigned or available for claim

In Review

Moderator is actively investigating

Assigned to specific moderator
Evidence is being evaluated
Actions are being considered

Escalated

Case requires higher-level attention

Complex or sensitive situation
Potential policy violation
Requires administrator decision

Resolved

Case is closed

Action taken (or no action needed)
Logged for records
Archived but searchable

Accessing the Moderation Dashboard

Only users with moderator or owner roles can access the moderation dashboard.

Navigate to /admin/moderation
View the moderation queue with active cases
See case statistics in the overview cards

Dashboard Overview

The dashboard shows: Statistics Cards

Open cases count
In review cases count
Escalated cases count (highlighted in red)
Resolved cases count (shown in green)

Filter Options

All cases
Open only
In review only
Escalated only
Resolved only

Real-time Updates The dashboard subscribes to live updates, so new cases appear automatically without refreshing.

Handling Reports

Viewing a Case

Access the Case

Click on a case card in the moderation queue to expand details.

Review Evidence

Examine all evidence entries:

Type of report (user report or auto-flag)
Reason provided
Content snapshot
Number of flags from different users

Multiple reports on the same content are consolidated into one case with multiple evidence entries.

View Source Content

Click “View Source” to see the content in context:

For posts: Opens the post in the feed
For comments: Navigates to the comment location
For messages: Opens the message thread

This helps you understand the full context.

Assess Violation

Determine if content violates community standards:

Check against posted rules
Consider context and intent
Review user’s history if needed
Consult with other moderators for complex cases

Taking Action

Depending on your assessment:

No Action Needed
Delete Content
Start Review
Escalate

If content doesn’t violate rules:

Click “Resolve Case”
Case is marked as resolved
Reporter receives notification (optional)

The content remains visible and no further action is taken.

SLA Management

SLA Breach AlertCases open for more than 15 minutes are marked with a red “SLA Breach” badge. Prioritize these cases to ensure timely moderation.

Best practices for meeting SLA:

Check the queue regularly (multiple times per day)
Assign multiple moderators for coverage
Set up notifications for new cases
Have clear guidelines for quick decisions

Automated Moderation

Auto-flagging

Campus automatically flags certain content: Video Post Flags Video posts are automatically flagged and sent for review with metadata:

{
  type: 'auto_flag',
  value: 'video_post',
  meta: {
    scope: string,          // Where posted
    attachmentCount: number,
    hasAltText: boolean,
    hasPoster: boolean,     // Thumbnail present
    videoDuration: number,  // In seconds
    contentLength: number,  // Caption length
    containsLinks: boolean,
    wordCount: number
  }
}

Auto-flagged cases:

Start in “in_review” state
Require moderator approval
Help catch policy violations early

Configuring Auto-flags

Administrators can configure automated flagging rules for:

Specific content types
Keyword patterns
Spam detection
Link analysis
User behavior patterns

User Reporting

How Users Report Content

Users can report problematic content:

Click “Report” on a post or comment
Select a reason:
- Spam or misleading
- Harassment or hate speech
- Violence or dangerous content
- Inappropriate or offensive
- Other (with explanation)
Optionally provide additional context
Submit report

Reports are anonymous to maintain reporter safety.

Handling Multiple Reports

When multiple users report the same content:

Evidence is appended to existing case
Flag count is tracked
Duplicate reports are deduplicated
Higher priority in queue

// Evidence deduplication
function evidenceSignature(entry) {
  return JSON.stringify({
    type: entry.type,
    value: entry.value,
    meta: entry.meta
  });
}

Moderation Actions

Deleting Posts

To delete a post with proper logging:

await deletePostModerated(postId);

This function:

Verifies you have permission
Deletes the post
Creates a moderation log entry
Returns success status

Deleting Comments

To delete a comment:

await deleteCommentModerated(commentId);

Process:

Checks moderation permission
Deletes the comment
Logs the action with post context
Maintains thread integrity

Moderation Logs

All moderation actions are logged:

{
  actor: string,        // Moderator user ID
  action: string,       // 'delete_post' | 'delete_comment' | etc.
  meta: object,         // Action details
  timestamp: DateTime
}

Logs are used for:

Accountability
Audit trails
Pattern analysis
Training and improvement

Moderation Best Practices

Be Consistent

Apply rules uniformly:

Document your decisions
Create moderation guidelines
Have regular team meetings
Review cases together to calibrate

Inconsistency erodes trust and fairness.

Act Quickly

Respond to reports promptly:

Check queue at least 3x daily
Prioritize SLA breaches
Handle clear violations immediately
Escalate uncertain cases quickly

Fast response prevents issues from escalating.

Communicate Clearly

When taking action:

Explain the violation (when appropriate)
Reference specific rules
Provide appeals process
Be respectful but firm

Clear communication helps users understand and comply.

Use Progressive Discipline

For repeat offenders:

First violation: Warning + delete content
Second violation: Temporary restriction
Third violation: Extended restriction
Persistent violations: Permanent ban

Document all steps for accountability.

Protect Reporter Privacy

Never reveal who reported content:

Reports are anonymous
Don’t mention “someone reported”
Focus on the violation, not the report

Protection encourages reporting.

Take Care of Yourself

Moderation can be emotionally taxing:

Rotate difficult content among team
Take breaks when needed
Debrief with fellow moderators
Know when to escalate

Your wellbeing matters too.

Notifications and Alerts

Moderator Notifications

Moderators receive notifications for: New Cases

When content is reported
When auto-flags are triggered
Real-time in the dashboard

Escalations

When a case is escalated
Email notification to administrators
Uses template: moderation-escalated.html

Daily Summary

Daily digest of moderation activity
Statistics and trends
Uses template: moderation-daily-summary.html

Configuring Notifications

Administrators can configure:

Who receives notifications
Notification frequency
Escalation thresholds
Email templates

Moderation Reports and Analytics

Key Metrics

Track moderation effectiveness:

Average resolution time: How long cases stay open
SLA compliance rate: Percentage resolved within 15 minutes
Case volume trends: Increasing or decreasing reports
Action breakdown: Deletions vs. no action vs. escalations
Top reporters: Users who report most frequently
Top reported users: Users most frequently reported

Using Analytics

Insights help you:

Identify problematic users or patterns
Adjust moderation resources
Update community guidelines
Train new moderators
Demonstrate moderation effectiveness

Common Scenarios

Spam Posts

Identification:

Repeated content
Promotional links
Irrelevant to community

Action:

Delete immediately
Check for other spam from user
Consider account restriction

Heated Arguments

Identification:

Multiple reports
Personal attacks
Derailed conversation

Action:

Review full thread
Delete inflammatory comments
Consider locking thread
Message users privately

Inappropriate Content

Identification:

NSFW material
Offensive language
Violates ToS

Action:

Delete immediately
Warn or suspend user
Document for repeat offenders

Harassment

Identification:

Targeted negativity
Repeated unwanted contact
Threatening language

Action:

Escalate immediately
Document all evidence
Consider user suspension
Notify administrators

Appeals Process

Users should have a way to appeal moderation decisions:

User Submits Appeal

Provide a contact method (email, form, etc.) for appeals

Different Moderator Reviews

Have a different moderator review the appeal to avoid bias

Decision Communicated

Clearly explain the decision:

If upheld: Why the original decision stands
If reversed: Apologize and restore content if appropriate

Learn from Appeals

Use successful appeals to:

Improve guidelines
Train moderators
Update policies

Next Steps

Manage Spaces

Learn how to configure and manage your spaces

Manage Groups

Organize your community with groups and manage members

Getting Started

Core Features

User Guides

​Understanding Moderation

​Moderation Permissions

​The Moderation System

​Moderation Cases

​Case States

​Accessing the Moderation Dashboard

​Dashboard Overview

​Handling Reports

​Viewing a Case

​Taking Action

​SLA Management

​Automated Moderation

​Auto-flagging

​Configuring Auto-flags

​User Reporting

​How Users Report Content

​Handling Multiple Reports

​Moderation Actions

​Deleting Posts

​Deleting Comments

​Moderation Logs

​Moderation Best Practices

​Notifications and Alerts

​Moderator Notifications

​Configuring Notifications

​Moderation Reports and Analytics

​Key Metrics

​Using Analytics

​Common Scenarios

Spam Posts

Heated Arguments

Inappropriate Content

Harassment

​Appeals Process

​Next Steps

Manage Spaces

Manage Groups

Build docs developers (and LLMs) love

Understanding Moderation

Moderation Permissions

The Moderation System

Moderation Cases

Case States

Accessing the Moderation Dashboard

Dashboard Overview

Handling Reports

Viewing a Case

Taking Action

SLA Management

Automated Moderation

Auto-flagging

Configuring Auto-flags

User Reporting

How Users Report Content

Handling Multiple Reports

Moderation Actions

Deleting Posts

Deleting Comments

Moderation Logs

Moderation Best Practices

Notifications and Alerts

Moderator Notifications

Configuring Notifications

Moderation Reports and Analytics

Key Metrics

Using Analytics

Common Scenarios

Appeals Process

Next Steps