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Encountered a problem creating your crawl? This guide covers common issues and their solutions.

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Video delivery issues

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I haven’t received my video

If you haven’t received your video after 15 minutes, try these steps:
1

Check your spam folder

Email providers sometimes flag automated emails as spam. Check your spam, junk, or promotions folder.
2

Verify your email address

Make sure you entered your email address correctly when submitting the form. Double-check for typos.
3

Wait a bit longer

During peak usage times, generation may take up to 15-20 minutes. Be patient, especially if you selected 4K resolution.
4

Check email filters

Some corporate or institutional email systems have aggressive filtering. If using a work or school email, try a personal email address instead.
Temporary or disposable email services may not work reliably. Use a permanent email address from a reputable provider.

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The email arrived but has no attachment

The video is typically attached to the email or provided via a download link. If neither appears:
  • Check if your email client is blocking attachments
  • Look for a download link in the email body
  • Ensure your email provider allows large attachments (especially for HD and 4K videos)
  • Try accessing your email from a different device or email client

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I need to resend my video

If you accidentally deleted your video or need another copy:
  • Submit the form again with the same configuration
  • You can create unlimited crawls, so there’s no penalty for resubmitting
  • Consider saving your crawl text in a document for future reference

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Quality and format issues

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The video quality is poor

If your video appears pixelated or low quality:
Make sure you selected the appropriate resolution when submitting:
  • SD - Lower quality but smaller file size
  • HD - Good quality for most uses
  • 4K - Maximum quality
If you need higher quality, recreate your crawl with a higher resolution setting.
When viewing the video, ensure your media player is set to the highest quality. Some players default to lower quality on slower connections.
Download the video to your device rather than streaming it from email. This ensures you’re viewing the full-quality file.

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The video won’t play on my device

The video is delivered in MP4 format, which is widely supported. If you’re having playback issues:
  • Update your media player to the latest version
  • Try a different media player (VLC is recommended for maximum compatibility)
  • Ensure your device supports the resolution you selected (some older devices may struggle with 4K)
  • Convert the video to a different format using a tool like HandBrake if needed

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Text appears cut off or misaligned

If your text doesn’t display correctly in the final video:
  • Avoid extremely long lines without breaks
  • Use standard characters and punctuation only
  • Keep paragraphs to reasonable lengths
  • If the issue persists, try recreating the crawl with slightly different formatting

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Form submission issues

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The form won’t submit

If you’re having trouble submitting the form:

Check required fields

Ensure all required fields are filled out, especially your email address.

Browser compatibility

Try a different web browser. Update your current browser to the latest version.

Disable extensions

Browser extensions or ad blockers may interfere. Try disabling them temporarily.

Check connection

Ensure you have a stable internet connection before submitting.

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I received an error message

If you see an error message when submitting:
  • Read the error carefully - it usually indicates which field has an issue
  • Make sure your email address is in a valid format ([email protected])
  • Try reducing the length of your crawl text if it’s extremely long
  • Clear your browser cache and cookies, then try again
  • If the error persists, try accessing the site from a different device or network

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File size concerns

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The video file is too large

Larger resolutions create larger files:
  • 4K videos can be several hundred megabytes or more
  • HD videos are typically 50-150 MB
  • SD videos are usually under 50 MB
If file size is a concern:
1

Choose a lower resolution

Recreate your crawl with SD or HD instead of 4K.
2

Compress the video

Use video compression software to reduce file size while maintaining acceptable quality.
3

Trim the length

Shorter crawl text results in shorter videos and smaller files.

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Getting additional help

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Contact support

If you’ve tried the solutions above and still need assistance:
Visit the Star Wars Crawl Creator website for support options and contact information.
When reaching out for help, include:
  • The email address you used to submit the form
  • The approximate date and time you submitted your crawl
  • The resolution you selected
  • A description of the issue you’re experiencing
  • Any error messages you received
  • Steps you’ve already tried to resolve the issue

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Browser developer console

For technical users experiencing form issues:
  1. Open your browser’s developer console (usually F12)
  2. Look for any error messages in the Console tab
  3. Include these error messages when contacting support
Take screenshots of any error messages or unexpected behavior. This helps support diagnose issues more quickly.

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