Getting Started
After logging in to your customer account, you’ll see the main customer dashboard with a package tracking search feature and access to key functions.Main Dashboard Features
The customer dashboard provides:- Quick Package Lookup - Search for packages by remito number
- Menu Access - Tap the menu icon to access all customer features
- Welcome Message - Personalized greeting showing your name
Tracking Your Packages
Quick Package Search
View Package Details
A popup will display the package information:
- Current status (Estado)
- Origin address (Origen)
- Destination address (Destino)
- Estimated delivery date (Fecha entrega)
- Recipient name (Receptor)
You can only track packages where you are listed as the sender. The remito number is provided when you create a shipment request.
Requesting a New Shipment
Create shipment requests directly from the app, which will be processed by the courier service.Creating a Shipment Request
Enter Package Information
Fill in the package details:
- Package Type: Select from:
- Sobre (Envelope)
- Pequeño Paquete Documento (Small Document Package)
- Pequeño Paquete Mercancía (Small Merchandise Package)
- Encomienda Postal (Postal Package)
- Weight: Enter package weight
- Dimensions: Enter dimensions if calculating by volume
Select Origin and Destination
Choose pickup and delivery locations:
- Select origin branch or district
- Enter pickup address if using home pickup
- Select destination branch or district
- Enter delivery address
Enter Sender Information
Fill in your details as the sender (remitente):
- Document type (DNI or RUC)
- Document number
- Full name
- Phone number
Enter Recipient Information
Fill in the recipient’s (destinatario) details:
- Document type (DNI or RUC)
- Document number
- Full name
- Phone number
Review Pricing
The system automatically calculates the shipping cost based on:
- Package type and weight
- Distance between origin and destination
- Delivery type (branch pickup vs. home delivery)
Understanding Package Types and Limits
Each package type has specific weight restrictions:- Sobre (Envelope): Up to 0.5 kg
- Pequeño Paquete Documento: Up to 2 kg
- Pequeño Paquete Mercancía: Up to 10 kg
- Encomienda Postal: Up to 30 kg
The system will validate your package weight against the selected type. Choose the appropriate type to avoid request errors.
Managing Your Shipment Requests
Viewing Pending Requests
View shipment requests that haven’t been processed yet:Search Requests
Use the search bar to find requests by sender name, recipient name, or delivery type.
Pending requests are shipments you’ve created but that haven’t been assigned a remito number yet. Once processed by the courier service, they move to “Attended Requests.”
Viewing Attended Requests
Check the status of processed shipment requests:Understanding Shipment Statuses
Your packages may have the following statuses:- Pendiente - Package registered, awaiting pickup
- En tránsito - Package is being transported
- En sucursal destino - Package arrived at destination branch
- En reparto - Out for delivery
- ENTREGADO - Successfully delivered
Managing Your Profile
Viewing and Editing Your Information
View Details
Review your account information:
- Full name
- Email address
- Phone number
- Registered address
Keeping your contact information up-to-date ensures you receive important notifications about your shipments.
Getting Help
Accessing Support Resources
The app provides several ways to get assistance:Help Manual
- Open the menu drawer
- Tap Manual de ayuda (Help Manual)
- View the comprehensive customer help guide in PDF format
Contact Support
Account Security
Logging Out
Forgot Password
If you need to reset your password:- On the login screen, tap Forgot Password
- Enter your registered email address
- Check your email for the password reset code
- Enter the code in the verification screen
- Set your new password
Tips for Best Experience
Accurate Information
Always double-check sender and recipient information before submitting shipment requests. Incorrect phone numbers or addresses can delay delivery.
Save Your Remito Numbers
Keep a record of your remito numbers in a safe place. This is your primary way to track packages and verify deliveries.
Plan Ahead
Submit shipment requests in advance, especially during busy periods or holidays, to ensure timely processing.
Check Status Regularly
Use the quick search feature to stay updated on your package status, especially as the delivery date approaches.
Update Your Profile
Keep your contact information current so the courier service can reach you about your shipments.
Troubleshooting
Cannot Find My Package
- Verify you’re entering the correct remito number
- Ensure you’re logged in with the account used to create the shipment
- Check that the package has been processed (moved from Pending to Attended requests)
- Contact support if the remito number doesn’t return results
Shipment Request Failed
- Check that package weight matches the selected package type
- Verify all required fields are filled in
- Ensure origin and destination addresses are complete
- Verify internet connection is stable
Cannot Submit New Request
- Make sure all required information is provided
- Check that phone numbers are in valid format
- Verify email address is correct
- Try refreshing the form and entering information again
Need More Help?
For additional assistance:- Access the Manual de ayuda from the menu for detailed instructions
- Use the Soporte feature to contact customer service
- Ensure you have your account information and remito numbers ready when requesting support