Accessing the Driver Panel
After logging in as a driver (motorizado), you’ll see the main driver panel with two key modules:- Dashboard - View your delivery statistics and performance metrics
- Encomiendas - View and manage your assigned deliveries
Viewing Your Assigned Deliveries
The Encomiendas module shows all packages assigned to you for delivery.Accessing Your Delivery List
Select Date Range
Use the date range filter to view deliveries for specific days:
- The filter defaults to today’s date
- Tap the date fields to select start and end dates
Search Deliveries
Use the search bar to find specific packages by:
- Remito number
- Sender name
- Recipient name
- Current status
The system only shows packages that have been assigned to you by an administrator. If you don’t see a package, check with your branch administrator.
Understanding the Delivery List
Each package in your assigned deliveries shows:- Remito Number - Unique package identifier
- Sender (Remitente) - Name and contact of the person sending the package
- Recipient (Destinatario) - Name and contact of the person receiving the package
- Current Status - The package’s current delivery status
- Delivery Address - Where the package needs to be delivered
Managing Package Deliveries
Viewing Package Details
Review Information
View complete package details:
- Package type and weight
- Pickup and delivery addresses
- Sender and recipient contact information
- Special delivery instructions
- Package status history
Updating Package Status
As you progress through the delivery process, update the package status:Select New Status
Choose the appropriate status:
- En tránsito - Package picked up and in transit
- En sucursal destino - Package arrived at destination branch
- En reparto - Out for delivery to recipient
- ENTREGADO - Successfully delivered
Add Details (if required)
Some status updates may require additional information:
- Delivery confirmation (signature or photo)
- Recipient name who received the package
- Delivery notes
Contacting Sender or Recipient
If you need to contact the sender or recipient:- Open the package details
- Note the phone number displayed for sender (remitente) or recipient (destinatario)
- Use your phone to call the contact
- If there are delivery issues, update the package notes with relevant information
Always maintain professional communication when contacting customers. Clearly identify yourself as the courier driver and reference the remito number.
Dashboard and Performance Metrics
The Dashboard provides an overview of your delivery performance.Viewing Your Dashboard
Review Metrics
View your performance statistics:
- Total assigned deliveries
- Completed deliveries
- Pending deliveries
- On-time delivery rate
Understanding Dashboard Cards
The main dashboard displays key information cards:- Dashboard Card - Access to detailed analytics
- Encomiendas Card - Shows total assigned packages with quick access to the delivery list
Planning Your Delivery Route
While the app doesn’t provide automatic route planning, you can organize your deliveries efficiently:Best Practices for Route Planning
Review All Deliveries
Start your day by reviewing all assigned packages and their delivery addresses.
Group by Location
Use the search and filter features to group deliveries by district or area for efficient routing.
Prioritize Time-Sensitive Deliveries
Check delivery dates and prioritize packages that need to be delivered today.
Check Package Details
Review package sizes and types to optimize vehicle loading and delivery sequence.
Delivery Best Practices
Before Starting Deliveries
Confirm Contact Information
Check that recipient contact information is available for all deliveries.
During Delivery
Verify Recipient Identity
Always verify the recipient’s identity matches the package information before delivery.
Handle with Care
Treat all packages carefully to prevent damage during transport and delivery.
Update Status Immediately
Update package status as soon as each delivery is completed.
Document Issues
If a delivery cannot be completed, note the reason in the package details and contact your administrator.
Completing a Delivery
Account Settings
Access your account settings from the menu drawer.Opening the Menu
- Tap the menu icon (hamburger menu) in the top-left corner of the main panel
- View your profile information at the top showing your name and role (Motorizado)
Available Options
- Mis datos (My Profile) - View and edit your driver profile information
- Manual de ayuda (Help Manual) - Access the driver help manual PDF
- Soporte (Support) - Contact support for assistance
- Cerrar Sesión (Logout) - Sign out of your account
Viewing Your Delivery History
Your delivery history can be viewed by administrators through the driver management section. This history includes:- All packages you’ve delivered
- Delivery completion times
- On-time delivery performance
- Customer feedback (if available)
Maintaining a good delivery record with timely status updates and professional service helps build your reputation as a reliable driver.
Handling Common Situations
Recipient Not Available
Address Issues
If you cannot find the delivery address:- Double-check the address in the package details
- Call the recipient for clarification
- Use your phone’s map application for navigation assistance
- Contact your administrator if the address is incorrect or incomplete
- Document the issue in the package notes
Package Damage
If you discover a package is damaged:- Do not deliver the damaged package
- Take photos of the damage
- Contact your administrator immediately
- Document the damage in the package notes
- Return the package to the branch
Wrong Package Information
If package details don’t match the physical package:- Do not complete the delivery
- Contact your administrator for verification
- Document the discrepancy
- Return to branch if instructed
Support and Assistance
Getting Help
Safety and Security
Personal Safety
Always prioritize your personal safety. If you feel unsafe at a delivery location, contact your administrator immediately.
Package Security
Keep all packages secure in your vehicle. Never leave packages unattended or in plain sight.
Account Security
Logout from the app when finished with your shift, especially if using a shared device.
Privacy Protection
Respect customer privacy. Only use contact information for delivery purposes.
Troubleshooting
Cannot See Assigned Packages
- Verify you’re logged in with the correct driver account
- Check that the date range filter includes today
- Ensure the correct branch is selected
- Tap Consultar to refresh the package list
- Contact your administrator if packages are missing
Cannot Update Package Status
- Check your internet connection
- Verify you have permission to update the package
- Ensure you’re selecting a valid status for the current stage
- Try logging out and back in
- Contact support if the issue persists
App Running Slowly
- Close other apps on your device
- Check your internet connection speed
- Clear app cache if available
- Restart the app
- Ensure your device has sufficient battery
Tips for Success
Start Early
Begin your delivery route early in the day to allow time for unexpected delays.
Stay Organized
Keep your delivery vehicle organized with packages arranged by delivery sequence.
Communicate Proactively
Keep administrators informed of any issues or delays immediately.
Maintain Professionalism
Represent the courier service professionally in all customer interactions.
Keep Your Phone Charged
Ensure your phone stays charged throughout the day for app access and communication.
Update Status Regularly
Real-time status updates help customers and administrators track package progress.