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The back-office is the primary management tool in Oro applications. It allows managers to perform all essential activities related to their eCommerce business: updating product lines, managing customers and sales, setting up taxes, running marketing campaigns, managing web store content, reporting, administering user roles, and more. The back-office documentation mirrors the structure of the application UI to enable quicker orientation in the content.
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OroCommerce features

Products

Manage your product catalog including products, product families, attributes, and images.

Inventory

Manage warehouses, inventory levels, stock statuses, and product inventory options.

Customers

Manage customer accounts, customer users, and customer groups.

Shopping Lists

View and manage shopping lists created by buyers in the storefront.

Quotes

Create and manage price quotes negotiated with customers.

RFQs

Respond to customer requests for quotes and assist with price negotiations.

Orders

View, manage, and process customer orders from submission through fulfillment.

Price Lists

Create and manage price lists that define product prices per customer, group, or website.

Payment Terms

Define payment terms specifying conditions under which a sale is completed.

Promotions

Configure promotions, discounts, and coupon campaigns.

Web Catalog

Build personalized versions of your storefront using web catalogs with category, product, and landing pages.

Landing Pages

Create and manage landing pages for campaigns and targeted content.

Taxes

Configure tax jurisdictions, tax rules, customer tax codes, and product tax codes.

Shipping Rules

Configure shipping methods, destinations, and pricing rules.

Payment Rules

Define which payment methods are available under specific conditions.

Shipping Integrations

Set up integrations with shipping providers.

Payment Integrations

Set up integrations with payment gateways.

Websites

Manage multiple storefronts with independent configurations.

Storefront Menus

Customize the navigation menus displayed in the storefront.

Application-wide features

Getting Started

Learn the fundamentals of navigating and working in the OroCommerce back-office.

Dashboards

Configure and use widgets on customizable dashboards to monitor key business metrics.

Activities

Log calls, tasks, emails, calendar events, and notes against records.

Reports and Segments

Build reports and define audience segments for analytics and targeted operations.

User Management

Manage back-office users, business units, organizations, and roles.

Localization

Configure language, date/time formats, numeric formats, and name and address formats.

Workflows

Define and manage sequences of steps and transitions that guide business processes.

Entities

Extend and customize the data model by adding new fields or entirely new custom entities.

Emails

Configure email templates, notification rules, and system email settings.

Tags

Manage non-hierarchical keywords assigned to records for filtering.

Data Audit

Review a history of changes to auditable entities and their fields.

Scheduled Tasks

View and manage cron-based scheduled tasks running in the background.

Contact Reasons

Manage reason codes used in customer support contact logs.

Jobs

Monitor the status and results of background jobs.

System Calendars

Manage system-level calendars visible across the organization.

LDAP Integration

Configure LDAP-based user authentication and synchronization.

System Information

View detailed information about the installed application version and environment.

Back-Office Menus

Customize the navigation menus used in the back-office UI.

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