CallPacket

The CallPacket schema represents the complete data structure returned after processing an emergency call, including both NLP analysis and audio processing results.

Schema definition

call_id

string

required

Unique identifier for the emergency call

nlp

object

required

Natural language processing results from the call transcript

Show properties

transcript

string

required

Full text transcription of the emergency call

intent

string

Detected intent or purpose of the call (e.g., “medical emergency”, “fire”, “police assistance”)

summary

string

AI-generated summary of the call content

audio

object

required

Audio analysis results including distress detection and hazard identification

Show properties

distress_score

number

default:"0.0"

Numerical score indicating the level of distress detected in the caller’s voice (0.0 = no distress, higher values indicate greater distress)

hazards

string[]

default:"[]"

List of potential hazards detected from audio analysis (e.g., gunshots, glass breaking, alarms)

Example

{
  "call_id": "call_abc123xyz",
  "nlp": {
    "transcript": "There's a fire in my kitchen, I need help immediately!",
    "intent": "fire emergency",
    "summary": "Caller reports active kitchen fire and requests immediate assistance"
  },
  "audio": {
    "distress_score": 8.5,
    "hazards": ["smoke alarm", "elevated voice"]
  }
}

Queue Item - Used for prioritizing calls based on CallPacket data
Telephony Webhooks - Incoming call webhook data

Endpoints

Schemas

Schema definition

Example

Build docs developers (and LLMs) love

Endpoints

Schemas

​Schema definition

​Example

​Related schemas

Build docs developers (and LLMs) love

Schema definition

Example

Related schemas