QueueItem

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The QueueItem schema represents an emergency call in the dispatch queue, including priority information and routing context.

Schema definition

call_id

string

required

Unique identifier for the emergency call, matching the call_id in the CallPacket

priority

integer

default:"0"

Priority level for the call in the queue. Higher values indicate higher priority. Default is 0 for standard priority calls.

reason

string

Optional explanation for the assigned priority level or special routing instructions

{
  "call_id": "call_abc123xyz",
  "priority": 10,
  "reason": "High distress score detected with fire hazard indicators"
}

Priority levels are typically assigned based on analysis of the CallPacket data, including distress scores, detected hazards, and identified intents.

Common priority assignments:

⌘I