Getting Help
The Serverless Workflow community is here to help! There are several ways to get support depending on your needs.Community Support Channels
Slack
The fastest way to get help is through our community Slack channel:- Join CNCF Slack
- Navigate to the #serverless-workflow channel
- Ask your question or describe your issue
GitHub Discussions
For longer-form questions, design discussions, or general inquiries:- Visit GitHub Discussions
- Search existing discussions to see if your question has been answered
- Create a new discussion if needed
- Architectural questions
- Feature requests and feedback
- Use case discussions
- Community announcements
GitHub Issues
For bug reports, specification issues, or concrete problems:- Check existing issues
- Create a new issue with a clear description of the problem
- Include relevant details: version, environment, steps to reproduce
- Bug reports
- Specification clarifications
- Documentation improvements
- Concrete feature requests
Weekly Meetings
Join our weekly community meetings to:- Ask questions in real-time
- Present use cases or problems
- Get direct feedback from maintainers
- Collaborate with other community members
Mailing Lists
For formal inquiries or announcements:- Project Maintainers: [email protected]
- Serverless WG: [email protected]
- Subscribe to Serverless WG: https://lists.cncf.io/g/cncf-wg-serverless
Documentation Resources
Before asking for help, check our comprehensive documentation:- DSL Documentation - Core specification and concepts
- Examples - Practical workflow examples
- Use Cases - Real-world scenarios
- SDKs - Language-specific implementations
- Runtimes - Workflow execution environments
Commercial Support
While Serverless Workflow is an open-source project, several organizations offer commercial support, consulting, and training:- Check the ecosystem page for vendors and service providers
- Contact runtime providers directly for support with specific implementations
Reporting Security Issues
If you discover a security vulnerability:- DO NOT open a public GitHub issue
- Email the maintainers privately at [email protected]
- Include detailed information about the vulnerability
- Allow time for the maintainers to address the issue before public disclosure
Code of Conduct Issues
For Code of Conduct violations or concerns:- Contact the CNCF Code of Conduct Committee
- See our Code of Conduct for more details
Contributing to the Project
The best way to get support is often to contribute to the project:- Read our Contributing Guide
- Fix documentation that you found confusing
- Improve error messages or examples
- Help answer questions from other community members
Social Media
Stay updated with announcements and news:Response Times
Please note that all support is provided by volunteers and community members:- Slack: Typically within a few hours during business days
- GitHub Issues/Discussions: Within 1-3 business days
- Mailing Lists: Within 1-3 business days
- Security Issues: Acknowledged within 24-48 hours