Dashboard overview
Your dashboard gives you a quick overview of your store’s performance.Key metrics
Pending Orders
Orders that are placed or accepted and need your attention.
Today's Orders
Total number of orders received today.
Today's Revenue
Total confirmed revenue from successful orders today.
Active Menu Items
Number of items currently available for ordering.
Quick actions
From your dashboard, you can quickly:- Manage Orders: Jump to the order management page
- Manage Menu: Add, edit, or disable menu items
- Store Settings: Update your store details and UPI information
The dashboard updates automatically with real-time data. Use the desktop version for the best experience managing multiple orders.
Manage orders
The order management page is the heart of your operations. It automatically refreshes every 2 seconds to show new orders.Order workflow
Orders go through a specific workflow that you control:New orders arrive
When a customer places an order, it appears in the “New” tab with status “Placed”. You’ll see:
- Order number and timestamp
- Customer name and identity (register number or employee ID)
- Payment reference and transaction ID
- Items ordered with quantities
- Total amount
- Special instructions (if any)
Verify payment
Check your UPI app for the payment using the payment reference. If payment is confirmed, click “Confirm Payment” and optionally enter the transaction ID.
Accept the order
Once payment is verified:
- If the customer has good standing, click “Accept Order” immediately
- If commitment confirmation is required, wait for the customer to confirm they’re on the way before accepting
Start preparing
When you begin cooking, click “Start Preparing”. The order moves to the “Preparing” tab.
Mark as ready
When the order is complete, click “Mark Ready”. This:
- Generates a 6-digit pickup OTP
- Sends the OTP to the customer
- Moves the order to the “Ready” tab
Payment verification
When you click “Confirm Payment” on an order:- A dialog appears showing the order details
- Check your UPI app for the payment using the Payment Reference shown
- Optionally enter the Transaction ID from your UPI app
- Click “Confirm Payment” to mark as paid, or “Mark Failed” if payment wasn’t received
OTP verification
When an order is ready and the customer arrives:- Click “Verify OTP & Complete” on the order
- A dialog shows the expected OTP
- Ask the customer to show their OTP
- Verify it matches
- Click “Confirm OTP Checked & Complete”
You don’t need to type the OTP. Just visually confirm it matches and click to complete.
Order tabs
Orders are organized into tabs for easy management:- All: See all orders regardless of status
- New: Orders just placed, waiting for payment verification
- Accepted: Payment verified, waiting to start preparation
- Preparing: Currently being prepared
- Ready: Complete and waiting for customer pickup
- Completed: Successfully picked up
Customer commitment system
For customers with a history of no-shows, you’ll see their commitment status:- Green text: “Commitment: Customer confirmed on the way” - safe to prepare
- Orange text: “Commitment: Pending customer confirmation” - wait before preparing
This system helps prevent food waste from no-shows. Don’t start preparing orders with pending commitment until the customer confirms.
Menu management
Keep your menu fresh and up-to-date with the menu management tools.Add new items
Fill in details
Enter:
- Name: The dish name (required)
- Description: Brief description of the item (optional)
- Price: Price in INR (required, minimum ₹1)
- Category: Group items by category like “Main Course”, “Beverages”, etc.
- Image: Upload a photo of the dish (optional, max 5MB)
- Available: Toggle whether customers can order this item
Edit existing items
- Find the item you want to edit
- Click the pencil icon on the item card
- Update any details
- Click “Save Changes”
Manage availability
Quickly toggle items on and off:- Toggle switch: Each item has a switch to mark it available or unavailable
- Instant updates: Changes reflect immediately for customers
- Keep items: Unavailable items stay in your menu, just hidden from customers
Use the availability toggle when you run out of ingredients or need to temporarily pause orders for specific items.
Search and filter
- Search bar: Find items quickly by name or description
- Category filter: View items from a specific category
Delete items
- Click the trash icon on an item card
- Confirm the deletion in the dialog
- The item is permanently removed from your menu
Deleting an item cannot be undone. Consider marking it as unavailable instead if you might offer it again later.
Best practices
Order processing
- Check orders frequently: The page auto-refreshes every 2 seconds, but actively monitor for new orders during busy hours
- Verify payments quickly: Fast payment verification improves customer experience
- Communicate delays: If preparation takes longer than expected, consider calling the customer
- Check special instructions: Always read any special requests before starting preparation
Payment verification
- Use payment references: The unique payment reference makes it easy to find transactions in your UPI history
- Record transaction IDs: While optional, recording transaction IDs helps with reconciliation
- Mark failed payments promptly: If payment isn’t received, mark it as failed so the order is cancelled
Menu management
- Update availability daily: Turn off items you can’t prepare before accepting orders
- Use good photos: Items with appealing photos tend to sell better
- Write clear descriptions: Help customers know what they’re ordering
- Price accurately: Make sure prices reflect your actual costs
- Organize with categories: Categories make browsing easier for customers
Customer reliability
- Wait for commitment: If an order shows pending commitment, wait for the customer to confirm before preparing
- Monitor pickup times: Orders have pickup deadlines. Completed orders not picked up are automatically cancelled
- Use the OTP system: Always verify the pickup OTP to ensure the right person receives the order