Browse campus stores
When you log in, you’ll see all available food outlets on campus.View available stores
The home page displays all active campus food outlets with their operating hours and images. You can search for specific stores using the search bar.
Check active orders
If you have any active orders, you’ll see a banner at the top showing how many orders are in progress. Click “View” to track them.
Stores display their operating hours as badges. Make sure to order during their active hours.
Order food
Once you’ve found what you want to eat, adding items to your cart is simple.Browse the menu
- Search items: Use the search bar to find specific dishes quickly
- Filter by category: If the store has categories (like “Main Course”, “Beverages”, “Snacks”), use the category tabs to filter
- Check availability: Unavailable items are marked with an “Unavailable” badge
Add items to cart
Add your first item
Click the “Add to Cart” button on any available item. You’ll see a success message confirming the item was added.
Adjust quantities
Once an item is in your cart, you’ll see +/- buttons to adjust the quantity. The cart updates automatically.
Review your cart
On the cart page, you can:- Adjust quantities or remove items using the controls
- Add special instructions (optional) for the store, like “extra spicy” or “no onions”
- See your total before proceeding to checkout
Complete your order
Checkout process
Initiate payment
Review your order summary and click “Continue to Payment” to generate your payment details.
Pay via UPI
You’ll receive:
- Store UPI ID to pay to
- A unique payment reference code
- QR code for easy scanning
The payment reference code helps the store identify your payment. It’s automatically included when you scan the QR code.
Trust tier system
CampusBite uses a trust tier system to ensure reliability:- Good standing: Order normally without restrictions
- Watch tier: You may need to confirm you’re on the way before the store starts preparing
- Restricted: Temporary ordering restriction after repeated no-shows
Track your order
After submitting your order, you can track its progress in real-time.Order statuses
Your order goes through these stages:Order Placed
Your order is submitted and waiting for the store to verify payment and accept it.
Accepted
The store confirmed your payment and accepted your order.
Preparing
Your food is being prepared right now.
Ready for Pickup
Your order is ready! Head to the store to collect it.
Pickup process
Receive pickup notification
When your order is ready, you’ll receive a notification and see a 6-digit OTP on the order tracking page.
The OTP expires after a certain time. Make sure to pick up your order promptly after receiving the ready notification.
Commitment confirmation
If you’re in the “watch” trust tier or have previous no-shows, you may need to confirm your commitment:- You’ll see a prompt to confirm “I Am On The Way” after placing your order
- This helps stores avoid preparing food that won’t be picked up
- Confirm within the deadline shown to proceed with your order
- Failure to confirm may result in automatic cancellation
View order history
Access your past orders from the “Order History” page:- See all your previous orders with dates and amounts
- Track the status of active orders
- View order details including items, payment info, and special instructions