Contact Information
Email Support
Primary Contact: [email protected] Best for:- Technical support questions
- Account issues
- Feature requests
- General inquiries
- Legal compliance questions
We typically respond to email inquiries within 24-48 hours during business days.
Phone Support
Phone Number: (614) 609 7295 Best for:- Urgent technical issues
- Account access problems
- Direct consultation inquiries
Phone support is available during business hours (Monday-Friday, 9:00 AM - 6:00 PM CST).
Accessing Contact Information
Contact information is always accessible from the application footer:Find Contact Section
The footer displays “Comunicate con Nosotros” (Contact Us) with email and phone information
Common Support Topics
Account Management
I can't access my account
I can't access my account
If you’re having trouble logging in:
- Try the password recovery flow
- Verify you’re using the correct username
- Contact support if the reset code doesn’t arrive
I want to update my account information
I want to update my account information
Currently, account information updates require contacting support directly. Include:
- Your username
- The information you need to update
- Reason for the update
How do I delete my account?
How do I delete my account?
To request account deletion and data removal:
- Email [email protected] with subject “Account Deletion Request”
- Include your username and registered email
- We’ll process your request within 5 business days per LFPDPPP compliance
Medical Data Questions
My health readings seem incorrect
My health readings seem incorrect
If you believe your health analysis results are inaccurate:
- Review your entered data for any input errors
- Check the understanding results guide
- Contact support with specific details about the discrepancy
Can I export my medical history?
Can I export my medical history?
Data export features are currently in development. Contact support to request your medical data records.
How is my health data secured?
How is my health data secured?
Review our authentication and security features for details on data protection measures.
Technical Issues
The application isn't loading properly
The application isn't loading properly
Try these troubleshooting steps:
- Clear your browser cache and cookies
- Try a different web browser
- Check your internet connection
- Disable browser extensions temporarily
- Browser type and version
- Operating system
- Description of the issue
- Any error messages
I'm seeing error messages
I'm seeing error messages
When reporting errors, include:
- The exact error message
- What you were trying to do
- Your browser and device information
- Screenshots if possible
Legal and Compliance
For questions about legal compliance, data protection, or COFEPRIS regulations, refer to our legal compliance guide or contact: Email: [email protected]Subject: “Legal Compliance Inquiry”
Feature Requests
We welcome your feedback and suggestions! To submit a feature request:- Email [email protected] with subject “Feature Request”
- Describe the feature and how it would help you
- Include any specific use cases or examples
Response Times
| Contact Method | Expected Response Time |
|---|---|
| Email (General) | 24-48 hours |
| Email (Urgent) | 12-24 hours |
| Phone | Immediate during business hours |
| Feature Requests | 5-7 business days |
Response times may be longer during weekends and Mexican holidays.
Before Contacting Support
To help us assist you more quickly, please:Prepare This Information
- Your username (not password!)
- Email address associated with your account
- Description of the issue or question
- Steps you’ve already tried
- Browser and device information (for technical issues)
- Screenshots (if applicable)
Check These Resources First
Quickstart Guide
New to MediGuide? Start here
User Guides
Step-by-step tutorials
Understanding Results
Interpret your health analysis
Password Recovery
Reset your password
Emergency Medical Situations
Privacy and Data Protection
When contacting support:- We will never ask for your password
- We may ask for account verification (username, email)
- All support conversations are confidential
- We comply with Mexican data protection laws (LFPDPPP)
Additional Resources
API Documentation
For developers and integrations
Legal Compliance
Mexican health regulations