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Receiving tokens in SubWallet is straightforward. Each account has unique addresses for different blockchain networks, allowing you to receive a wide variety of tokens.

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Quick Receive

1

Open the receive modal

From the SubWallet home screen, click the Receive button. This opens the receive modal with your default address.
2

Share your address

You can share your address in several ways:
  • Show QR code: Display the QR code for others to scan
  • Copy address: Click the copy button to copy your address to the clipboard
  • Share address: Use the share button to send via email, messaging apps, etc.
3

Select the network (optional)

If you want to receive tokens on a specific network:
  1. Click on the network selector at the top
  2. Choose the blockchain network
  3. Your address will update to show the network-specific address
Unified accounts use the same address format across compatible chains (like Polkadot and Kusama), while some networks like Ethereum have their own unique address.
4

Wait for the deposit

After sharing your address:
  • Wait for the sender to complete their transaction
  • Check the History tab to see incoming transactions
  • Your balance will update once the transaction is confirmed on the blockchain

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Receiving Specific Tokens

To receive a specific token:
1

Navigate to the token

From the home screen, go to the Tokens tab and find the token you want to receive.
2

Open token details

Click on the token to open its detail view.
3

Click receive

Click the Receive button in the token detail screen. This automatically selects the correct network for that token.
4

Share the address

Use the QR code or copy button to share your address for this specific token and network.

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Understanding Addresses

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Unified Accounts

Unified accounts (the default account type) use:
  • A single seed phrase for all networks
  • Same address format for Substrate-based chains (Polkadot, Kusama, etc.)
  • Different addresses for EVM chains (Ethereum, Polygon, etc.) and other networks
Even though unified accounts may show the same address across Substrate chains, tokens sent on one chain stay on that chain. For example, DOT sent to your Polkadot address won’t appear on Kusama.

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Chain-Specific Addresses

Your account has unique addresses for different types of networks:
  • Substrate chains: Use the same address (e.g., Polkadot, Kusama, Acala)
  • EVM chains: Use the same Ethereum-style address (e.g., Ethereum, Moonbeam, BSC)
  • Bitcoin: Unique Bitcoin address
  • Cardano: Unique Cardano address
  • TON: Unique TON address
To see all your addresses:
1

Open account details

Click on your account name at the top of the extension.
2

View address list

Scroll down to see the Address List section showing all your addresses across different networks.
3

Copy specific addresses

Click the copy icon next to any address to copy it to your clipboard.

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Receiving from Different Sources

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From Another Wallet

1

Get your address

Copy your SubWallet address for the appropriate network.
2

Verify the network

Ensure the sender is using the same network. For example:
  • If receiving USDT, confirm which chain (Ethereum, Polkadot, etc.)
  • If receiving DOT, confirm it’s on Polkadot (not AssetHub or another chain)
3

Share the address

Send your address to the sender or show them your QR code.

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From an Exchange (CEX)

When withdrawing from centralized exchanges, always verify the network matches what SubWallet expects.
1

Select the token on the exchange

In your exchange account, navigate to the withdraw page for the token you want to receive.
2

Choose the correct network

Exchanges often support multiple networks for the same token. Select the network that matches your SubWallet address:
  • USDT: Could be ERC20 (Ethereum), BEP20 (BSC), TRC20 (Tron), etc.
  • DOT: Should be Polkadot (not AssetHub)
  • ETH: Ethereum mainnet or other EVM chains
If unsure which network to use, choose the network with the lowest withdrawal fee that’s supported by both the exchange and SubWallet.
3

Enter your SubWallet address

Paste your address from SubWallet into the exchange withdrawal form.
4

Double-check everything

Before confirming:
  • Verify the network selection
  • Verify the full address was pasted correctly
  • Check the withdrawal fee and minimum amount
5

Complete the withdrawal

Confirm the withdrawal on the exchange. Deposits from exchanges can take anywhere from a few minutes to several hours depending on the network and exchange processing time.

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From a DApp or Protocol

1

Connect SubWallet to the DApp

Use the SubWallet browser extension to connect to the DApp.
2

Initiate the withdrawal or claim

Follow the DApp’s process to withdraw, claim, or receive tokens.
3

Confirm the transaction

Approve the transaction in the SubWallet popup when prompted.
4

Wait for confirmation

Your balance will update once the blockchain confirms the transaction.

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Receiving NFTs

NFTs are received the same way as fungible tokens:
  1. Copy your address for the NFT’s blockchain network
  2. Share the address with the sender
  3. The NFT will appear in your NFTs tab after the transaction confirms
See the Managing NFTs guide for more details.

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Checking Transaction Status

1

Open the History tab

Click on the History tab in the SubWallet home screen.
2

Find your transaction

Look for incoming transactions (marked with a green arrow). Pending transactions show a loading indicator.
3

View transaction details

Click on a transaction to see:
  • Transaction hash
  • Block number
  • Timestamp
  • Amount and token
  • Network fee
  • Link to blockchain explorer

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Troubleshooting

If your deposit hasn’t appeared:
  1. Check the transaction status on the blockchain explorer using the transaction hash
  2. Verify the sender sent to the correct address
  3. Confirm the sender used the correct network
  4. Wait for blockchain confirmations (can take minutes to hours depending on the network)
  5. Refresh your SubWallet balance by switching tabs or reopening the extension
If you received tokens on the wrong network (e.g., USDT on BSC instead of Ethereum):
  • The tokens may still be accessible if SubWallet supports that network
  • Check if the token appears in your token list
  • If the network isn’t supported by SubWallet, you may need to import your account into a wallet that supports that network
If you gave someone an Ethereum address but they sent tokens on BSC (or vice versa), the funds might be recoverable since EVM addresses are the same across chains. Import your account into a wallet that supports the network where the funds were sent.
If someone is having trouble scanning your QR code:
  • Increase your screen brightness
  • Zoom out to show the entire QR code
  • Share the address as text instead
  • Take a screenshot and send the QR code image
If a sender says your address is invalid:
  • Verify you’re giving the address for the correct network
  • Ensure no spaces or extra characters were copied
  • Try copying the address again
  • Send the address in plain text rather than formatted (some messaging apps can alter addresses)

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Best Practices

  • Always verify the network before sharing your address
  • Use QR codes when possible to avoid copy-paste errors
  • For large deposits, test with a small amount first
  • Save the transaction hash from the sender for tracking
  • Check blockchain confirmations before considering funds fully received
  • Be aware of minimum deposit amounts (especially for exchanges)

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Security Considerations

  • Only share your public address, never your seed phrase or private key
  • Verify you’re on the legitimate SubWallet extension (check the extension ID)
  • Be cautious of fake QR codes or addresses sent through phishing attempts
  • When receiving from unknown sources, be aware of potential dust attacks or scam tokens

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