Linear Integration

The Linear integration enables seamless issue tracking by allowing you to create, link, and manage Linear issues directly from customer conversations in Chatwoot. Turn customer feedback into actionable development tasks without switching tools.

Features

Create Issues: Convert conversations into Linear issues
Link Issues: Connect existing Linear issues to conversations
Search Issues: Find and link relevant issues quickly
Team Sync: Access teams, projects, and workflow states
Automated Logging: Activity messages for all Linear actions
Issue Management: View linked issues and their status
OAuth Authentication: Secure connection to Linear workspace

Prerequisites

Admin access to your Chatwoot account
Linear workspace with admin access
Feature flag enabled: linear_integration
Linear OAuth credentials configured:
- LINEAR_CLIENT_ID
- LINEAR_CLIENT_SECRET

Setup Instructions

Step 1: Configure Environment Variables

Ensure your Chatwoot instance has Linear credentials configured:

LINEAR_CLIENT_ID=your_linear_client_id
LINEAR_CLIENT_SECRET=your_linear_client_secret

Step 2: Enable Feature Flag

The Linear integration requires the feature flag:

account.enable_features('linear_integration')

Step 3: Connect Linear

Navigate to Settings > Integrations in Chatwoot
Find Linear in the integrations list
Click Connect
You’ll be redirected to Linear’s authorization page
Review permissions and click Authorize
You’ll be redirected back to Chatwoot

Step 4: Verify Integration

Open a conversation
Look for the Linear integration panel
Try creating a test issue
Verify the issue appears in Linear

OAuth Scopes

The integration requests the following Linear permissions:

read: Read workspace data
write: Create and modify issues

With these scopes, Chatwoot can:

Access teams, projects, and workflow states
Create new issues
Link and unlink issues
Search existing issues
Read issue details

Using the Integration

Creating Issues

To create a Linear issue from a conversation:

Open the conversation
Click the Linear integration icon
Fill in the issue details:
- Title: Brief issue description
- Description: Detailed information (supports markdown)
- Team: Select the Linear team
- Project: Choose a project (optional)
- Assignee: Assign to a team member (optional)
- Priority: Set issue priority (optional)
- State: Select workflow state (optional)
- Labels: Add labels (optional)
Click Create Issue

The issue is created in Linear and automatically linked to the conversation.

Linking Existing Issues

To link an existing Linear issue:

Open the conversation
Click Link Issue in the Linear panel
Search for the issue by:
- Issue identifier (e.g., “ENG-123”)
- Title keywords
Select the issue from results
Click Link

A conversation link is created in Linear with reference back to Chatwoot.

Viewing Linked Issues

Linked issues are displayed in the conversation sidebar:

Issue identifier and title
Current status
Link to view in Linear
Option to unlink

Unlinking Issues

To remove the link between a conversation and issue:

Find the linked issue in the conversation
Click Unlink
Confirm the action

This removes the conversation link from Linear but doesn’t delete the issue.

Activity Logging

All Linear actions generate activity messages in the conversation:

Issue Created: “Created Linear issue [ENG-123]”
Issue Linked: “Linked Linear issue [ENG-123]”
Issue Unlinked: “Unlinked Linear issue [ENG-123]”

These messages help track the relationship between conversations and issues.

API Integration

Get Teams

GET /api/v1/accounts/{account_id}/integrations/linear/teams

Response:

{
  "data": [
    {
      "id": "team-id-1",
      "name": "Engineering",
      "key": "ENG"
    }
  ]
}

Get Team Entities

Fetch projects, users, states, and labels for a team:

GET /api/v1/accounts/{account_id}/integrations/linear/team_entities?team_id={team_id}

Response:

{
  "data": {
    "users": [{"id": "user-1", "name": "John Doe"}],
    "projects": [{"id": "proj-1", "name": "Q1 Goals"}],
    "states": [{"id": "state-1", "name": "In Progress"}],
    "labels": [{"id": "label-1", "name": "bug"}]
  }
}

Create Issue

POST /api/v1/accounts/{account_id}/integrations/linear/create_issue
Content-Type: application/json

{
  "conversation_id": 123,
  "title": "Issue title",
  "description": "Detailed description",
  "team_id": "team-id",
  "project_id": "project-id",
  "assignee_id": "user-id",
  "priority": 1,
  "state_id": "state-id",
  "label_ids": ["label-1", "label-2"]
}

Response:

{
  "data": {
    "id": "issue-id",
    "title": "Issue title",
    "identifier": "ENG-123"
  }
}

Link Issue

POST /api/v1/accounts/{account_id}/integrations/linear/link_issue
Content-Type: application/json

{
  "conversation_id": 123,
  "issue_id": "issue-id",
  "title": "Conversation #123"
}

Unlink Issue

POST /api/v1/accounts/{account_id}/integrations/linear/unlink_issue
Content-Type: application/json

{
  "conversation_id": 123,
  "link_id": "attachment-id",
  "issue_id": "issue-id"
}

Search Issues

GET /api/v1/accounts/{account_id}/integrations/linear/search_issue?q={search_term}

Response:

{
  "data": [
    {
      "id": "issue-id",
      "identifier": "ENG-123",
      "title": "Fix login bug",
      "state": {"name": "In Progress"}
    }
  ]
}

Get Linked Issues

GET /api/v1/accounts/{account_id}/integrations/linear/linked_issues?conversation_id={conversation_id}

Delete Integration

DELETE /api/v1/accounts/{account_id}/integrations/linear

This revokes the Linear token and removes the integration.

Implementation Details

The Linear integration uses:

Processor Service: Integrations::Linear::ProcessorService
Linear Client: Custom GraphQL client for Linear API
Hook Type: Account-level integration
Token Storage: Encrypted access token in integration hook

Hook Configuration

{
  app_id: 'linear',
  hook_type: 'account',
  access_token: 'encrypted_linear_token'
}

Priority Values

Linear priority levels:

0: No priority
1: Urgent
2: High
3: Medium
4: Low

Conversation Link Format

When linking issues, Chatwoot creates a URL:

https://your-chatwoot-domain/app/accounts/{account_id}/conversations/{display_id}

This appears in Linear as an attachment to the issue.

Troubleshooting

Integration Not Available

Issue: Linear integration doesn’t appear. Solution:

Verify LINEAR_CLIENT_ID environment variable is set
Enable linear_integration feature flag
Check admin permissions

OAuth Authorization Failed

Issue: Error during OAuth redirect. Solution:

Verify redirect URI in Linear OAuth app:

https://your-chatwoot-domain/linear/callback

Check FRONTEND_URL environment variable
Ensure Linear app is properly configured

Cannot Create Issues

Issue: Error when creating Linear issues. Solution:

Verify access token is valid
Check that team ID is correct
Ensure user has write permissions in Linear
Verify all required fields are provided

Team Entities Not Loading

Issue: Projects, users, or states not appearing. Solution:

Verify team ID is correct
Check Linear workspace permissions
Ensure the team has projects and workflow states configured
Try refreshing the integration connection

Search Returns No Results

Issue: Issue search doesn’t find existing issues. Solution:

Verify search parameter is provided (q parameter required)
Check that issues exist in Linear workspace
Ensure search term matches issue titles or identifiers
Try more specific search terms

Token Revocation Failed

Issue: Error when removing integration. Solution:

The integration will still be removed from Chatwoot
Manually revoke access in Linear settings
Check Linear API status if persistent

Activity Messages

The integration uses Linear::ActivityMessageService to create conversation messages:

Linear::ActivityMessageService.new(
  conversation: @conversation,
  action_type: :issue_created, # or :issue_linked, :issue_unlinked
  issue_data: { id: issue_identifier },
  user: Current.user
).perform

These messages are visible to all conversation participants.

State Management

Linear uses workflow states to track issue progress:

Triage: New issues awaiting review
Backlog: Planned work
Todo: Ready to start
In Progress: Active work
In Review: Awaiting review
Done: Completed
Canceled: Not proceeding

Workflow states are team-specific and can be customized.

Security Considerations

Encrypted Tokens: Linear access tokens are encrypted
OAuth 2.0: Secure authorization flow
Token Revocation: Tokens are revoked when integration is removed
Admin Only: Only administrators can configure the integration
Scoped Access: Minimum required permissions

Best Practices

Consistent Naming: Use clear, descriptive issue titles
Proper Labeling: Apply consistent labels for filtering
Set Priorities: Help teams prioritize customer-reported issues
Link Context: Include relevant conversation details in issue descriptions
Regular Review: Periodically review linked issues for status updates

Limitations

Single Workspace: One Linear workspace per Chatwoot account
No Bidirectional Sync: Changes in Linear don’t update Chatwoot
Manual Linking: Must manually link existing issues
No Bulk Operations: One issue at a time

Removing the Integration

To remove the Linear integration:

Navigate to Settings > Integrations
Find Linear integration
Click Delete
Confirm removal

This will:

Revoke the Linear access token
Remove integration configuration
Existing linked issues remain in Linear
Activity messages in conversations are preserved

Next Steps

Configure Linear teams and projects
Train support team on creating issues
Establish guidelines for when to create vs. link issues
Set up Linear automation rules for Chatwoot-created issues
Monitor issue resolution times from customer conversations

API Reference

Integrations

Advanced

​Features

​Prerequisites

​Setup Instructions

​Step 1: Configure Environment Variables

​Step 2: Enable Feature Flag

​Step 3: Connect Linear

​Step 4: Verify Integration

​OAuth Scopes

​Using the Integration

​Creating Issues

​Linking Existing Issues

​Viewing Linked Issues

​Unlinking Issues

​Activity Logging

​API Integration

​Get Teams

​Get Team Entities

​Create Issue

​Link Issue

​Unlink Issue

​Search Issues

​Get Linked Issues

​Delete Integration

​Implementation Details

​Hook Configuration

​Priority Values

​Conversation Link Format

​Troubleshooting

​Integration Not Available

​OAuth Authorization Failed

​Cannot Create Issues

​Team Entities Not Loading

​Search Returns No Results

​Token Revocation Failed

​Activity Messages

​State Management

​Security Considerations

​Best Practices

​Limitations

​Removing the Integration

​Next Steps

Build docs developers (and LLMs) love

Features

Prerequisites

Setup Instructions

Step 1: Configure Environment Variables

Step 2: Enable Feature Flag

Step 3: Connect Linear

Step 4: Verify Integration

OAuth Scopes

Using the Integration

Creating Issues

Linking Existing Issues

Viewing Linked Issues

Unlinking Issues

Activity Logging

API Integration

Get Teams

Get Team Entities

Create Issue

Link Issue

Unlink Issue

Search Issues

Get Linked Issues

Delete Integration

Implementation Details

Hook Configuration

Priority Values

Conversation Link Format

Troubleshooting

Integration Not Available

OAuth Authorization Failed

Cannot Create Issues

Team Entities Not Loading

Search Returns No Results

Token Revocation Failed

Activity Messages

State Management

Security Considerations

Best Practices

Limitations

Removing the Integration

Next Steps