Integrations Overview

Chatwoot offers a comprehensive suite of integrations to extend your customer support capabilities. Connect with communication platforms, CRM systems, bot services, and custom applications to create a powerful support ecosystem.

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Available Integrations

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Communication Platforms

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Slack

Integrate Chatwoot with Slack to receive conversation notifications and respond to customers directly from Slack channels. Supports bidirectional messaging and team collaboration. Key Features:

• Real-time conversation notifications in Slack channels
• Reply to customers from Slack
• Channel management and configuration
• Team collaboration and mentions

Learn more about Slack integration

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Bot Services

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Dialogflow

Connect Google Dialogflow to power intelligent chatbot conversations. Automatically handle common queries and seamlessly hand off to human agents when needed. Key Features:

• Natural language understanding
• Intent-based responses
• Regional endpoint support
• Automated conversation handling
• Custom actions and payloads

Learn more about Dialogflow integration

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E-commerce Platforms

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Shopify

Integrate with Shopify stores to access customer order history and provide context-aware support for e-commerce inquiries. Key Features:

• Customer order lookup by email or phone
• Order status and fulfillment information
• Direct links to Shopify admin
• OAuth-based authentication

Learn more about Shopify integration

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Project Management

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Linear

Create and manage Linear issues directly from Chatwoot conversations. Link customer conversations to development tasks for streamlined issue tracking. Key Features:

• Create issues from conversations
• Link existing issues
• Search and manage issues
• Team and project synchronization
• Automated activity logging

Learn more about Linear integration

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Custom Integrations

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Dashboard Apps

Build custom dashboard applications using iframes to extend Chatwoot’s functionality with your own tools and services. Key Features:

• Embed external applications
• Custom iframe-based integrations
• Per-account configuration
• Flexible content structure

Learn more about Dashboard Apps

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Webhooks

Configure webhooks to receive real-time event notifications and build custom integrations with external systems. Key Features:

• Real-time event notifications
• Custom payload delivery
• Multiple webhook support
• Account-level configuration

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Additional Integrations

Chatwoot also supports integrations with:

• OpenAI: AI-powered label suggestions and conversation assistance
• Google Translate: Automatic message translation
• Dyte: Video conferencing capabilities
• Notion: Documentation and knowledge base integration
• LeadSquared: CRM integration for lead management

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Integration Types

Integrations in Chatwoot are categorized by scope:

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Account-Level Integrations

These integrations apply to the entire account and can be used across all inboxes:

• Slack
• Linear
• Shopify
• OpenAI
• Google Translate
• Dashboard Apps
• Webhooks

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Inbox-Level Integrations

These integrations are configured per inbox:

• Dialogflow

This allows you to use different bot configurations for different channels or customer segments.

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Getting Started

1. Navigate to Settings > Integrations in your Chatwoot dashboard
2. Select the integration you want to configure
3. Follow the setup instructions specific to each integration
4. Configure integration settings and permissions
5. Test the integration to ensure proper functionality

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Security and Authentication

All integrations use secure authentication methods:

• OAuth 2.0 for platforms like Slack, Linear, and Shopify
• API Keys for services like OpenAI and Dialogflow
• Encrypted Storage for access tokens and credentials

Chatwoot encrypts sensitive integration data using deterministic encryption when encryption keys are configured in your deployment.

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Integration Management

You can manage integrations through:

• Dashboard UI: Navigate to Settings > Integrations
• API Endpoints: /api/v1/accounts/{account_id}/integrations

Each integration can be:

• Enabled or disabled
• Updated with new settings
• Removed when no longer needed

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Need Help?

For detailed setup instructions and troubleshooting:

• Check the specific integration documentation pages
• Contact Chatwoot support
• Visit the Chatwoot community forums