interface ResolutionMetrics {
  totalConversations: number;
  resolvedByBot: number;
  transferredToAgent: number;
  abandoned: number;
  resolutionRate: number; // percentage
}

// Example calculation
const resolutionRate = (resolvedByBot / totalConversations) * 100;
// e.g., 180 / 200 = 90% resolution rate

interface SatisfactionMetrics {
  averageRating: number; // 1-5 scale
  totalRatings: number;
  distribution: {
    5: number; // excellent
    4: number; // good
    3: number; // okay
    2: number; // poor
    1: number; // very poor
  };
  nps: number; // Net Promoter Score
}

// Example
const satisfaction = {
  averageRating: 4.7,
  totalRatings: 156,
  distribution: { 5: 120, 4: 28, 3: 5, 2: 2, 1: 1 },
  nps: 85
};

interface ResponseTimeMetrics {
  averageFirstResponse: number; // seconds
  averageSubsequentResponse: number; // seconds
  percentUnder2Seconds: number;
  percentUnder5Seconds: number;
  percentOver10Seconds: number;
}

interface VolumeMetrics {
  total: number;
  byHour: Record<string, number>;
  byDay: Record<string, number>;
  byWeek: Record<string, number>;
  growth: number; // percentage change
  peakHours: string[];
  peakDays: string[];
}

interface CostSavings {
  conversationsAutomated: number;
  timesSaved: number; // hours
  costPerConversation: number;
  totalSavings: number;
  roiPercentage: number;
}

// Example calculation
const savings = {
  conversationsAutomated: 180, // per month
  avgTimePerConversation: 5, // minutes
  totalTimeSaved: 180 * 5 = 900, // minutes = 15 hours
  hourlyRate: 15, // USD per hour
  totalSavings: 15 * 15 = 225 // USD per month
};

interface RevenueMetrics {
  bookingsMade: number;
  conversionRate: number;
  averageBookingValue: number;
  totalRevenue: number;
  revenueGrowth: number;
}

interface LiveMetrics {
  activeConversations: number;
  queuedMessages: number;
  agentsOnline: number;
  averageWaitTime: number;
  conversationsLastHour: number;
  currentResponseTime: number;
}

interface Recommendation {
  type: "training" | "workflow" | "staffing" | "hours";
  priority: "high" | "medium" | "low";
  title: string;
  description: string;
  impact: string;
  effort: "low" | "medium" | "high";
}

// Example
const recommendation = {
  type: "training",
  priority: "high",
  title: "Train bot on pricing questions",
  description: "15% of handoffs are due to pricing questions the bot can't answer",
  impact: "Could improve resolution rate by 10-15%",
  effort: "low"
};

Your Resolution Rate: 87% ✅ (Industry: 78%)
Your Response Time: 1.8s ✅ (Industry: 3.2s)
Your Satisfaction: 4.7/5 ✅ (Industry: 4.2/5)
Your Conversion: 32% ✅ (Industry: 20%)

export const ROUTES = {
  DASHBOARD: {
    ROOT: "/dashboard",
    QUERIES: "/consultas",
    SUPPORT: "/soporte"
  }
};