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GET
/
api
/
tickets
/
{codigo}
Get Ticket by Code
curl --request GET \
  --url https://api.example.com/api/tickets/{codigo}
{
  "IdTicket": "<string>",
  "Codigo": "<string>",
  "Titulo": "<string>",
  "Descripcion": "<string>",
  "Area": "<string>",
  "Prioridad": "<string>",
  "Estado": "<string>",
  "FechaCreacion": "<string>",
  "FechaActualizacion": "<string>"
}

​
Authentication

This endpoint requires JWT authentication. Include the bearer token in the Authorization header.
Authentication is currently commented out in the controller but should be enabled in production.

​
Path Parameters

​
codigo
string
required
The tracking code of the ticket to retrieve

​
Response

Returns a single ticket object with detailed information.
​
IdTicket
string
Unique identifier (GUID) for the ticket
​
Codigo
string
Tracking code for the ticket
​
Titulo
string
Title of the ticket
​
Descripcion
string
Detailed description of the ticket
​
Area
string
Name of the area/department
​
Prioridad
string
Priority level name
​
Estado
string
Current status name
​
FechaCreacion
string
Timestamp when the ticket was created (ISO 8601 format)
​
FechaActualizacion
string
Timestamp when the ticket was last updated (ISO 8601 format)

​
Example Request

curl -X GET https://api.example.com/api/tickets/TKT-2024-001234 \
  -H "Authorization: Bearer YOUR_JWT_TOKEN"

​
Example Response

200 - Success
{
  "IdTicket": "7c9e6679-7425-40de-944b-e07fc1f90ae7",
  "Codigo": "TKT-2024-001234",
  "Titulo": "Cannot access dashboard",
  "Descripcion": "I am unable to log into the dashboard. The page returns a 500 error.",
  "Area": "Technical Support",
  "Prioridad": "High",
  "Estado": "Open",
  "FechaCreacion": "2024-03-15T10:30:00Z",
  "FechaActualizacion": "2024-03-15T10:30:00Z"
}
404 - Not Found
{
  "type": "https://tools.ietf.org/html/rfc7231#section-6.5.4",
  "title": "Not Found",
  "status": 404
}
401 - Unauthorized
{
  "type": "https://tools.ietf.org/html/rfc7235#section-3.1",
  "title": "Unauthorized",
  "status": 401
}

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