Events are the core of TradeMaster Transactions. This guide walks you through creating a new event from start to finish.
Before You Begin
Ensure you have:
- Active client account with valid contracts
- At least one event venue configured
- Legal contract associated with the client
- Event banner image ready (recommended: 2500x900 pixels)
Creating an Event
From the main menu, go to Events > New Event.
Select Client and Contracts
Cliente: Select the event producer/client from the dropdown
- Only clients with active contracts will have events enabled
Contratos: Select one or more contracts that apply to this event
- Click the dropdown to see available contracts
- Check multiple contracts if needed
- At least one contract is required
Contracts define revenue sharing, payment terms, and other financial arrangements for the event.
Contrato Legal: Select the legal framework contract
- This defines terms and conditions, liability, and legal aspects
- Must be configured before event creation
Sala de Evento: Select the venue where the event will take place
- Only active venues appear in the dropdown
- Venue capacity is automatically applied to the event
- See Configuring Venues for venue management
An event banner is required and cannot be skipped.
In the “Banner del Evento” section:
Click Cargar to select an image file
Choose a JPG, PNG, or GIF file (max 2MB)
Preview the banner
Click Reiniciar to remove and replace if needed
Format: JPG, PNG, or GIF
Max size: 2MB
Recommended dimensions: 2500x900 pixels
Clear, high-quality image representing the event
Nombre: Enter the event name
- Use the official event name
- This appears on tickets and public listings
Tipo de Evento: Select event type
- Options configured in system setup
- Examples: Concierto, Conferencia, Teatro, etc.
Fecha de Inicio: Set start date and time
- Click the date picker
- Must be in the future
- Includes date and time
Fecha de Cierre: Set end date and time
- Must be same or after start date
- System automatically validates this
Descripción: Write a detailed event description
- Explain what attendees can expect
- Include any special information
- Keep it concise but informative
In “Información del evento”:
Actividad Principal: Main act or activity
- Example: “Bad Bunny en concierto”
- Main headliner or primary activity
Actividad Secundaria: Supporting act or secondary activity
- Opening acts
- Supporting activities
- Additional entertainment
Términos y Condiciones: Event-specific terms
- Entry requirements
- Age restrictions
- Prohibited items
- Refund policies
- Behavior rules
Be comprehensive with terms and conditions - they protect both you and attendees.
Descripción: Additional event description
- Artist/performer background
- Event format details
- What makes this event special
Review all entered information carefully
Ensure banner image is uploaded
Verify all required fields are complete
Click Guardar to create the event
After creation, the event status is automatically set to “Instanciado” (Instantiated).
After the event is created, you’ll need to:
Configure ticket zones and pricing
Set up seating arrangements
Configure payment methods
Define ticket sales periods
Set capacity limits per zone
Event Status Workflow
Events progress through these statuses:
- Instanciado: Just created, setup in progress
- Configurado: Fully configured, ready for sales
- En Venta: Actively selling tickets
- Finalizado: Event has occurred
- Cancelado: Event was cancelled
Event Configuration Areas
After creating an event, configure these key areas:
Ticket Zones
Define seating areas:
- Zone names (VIP, General, Palco, etc.)
- Capacity per zone
- Pricing per zone
- Zone-specific rules
Payment Methods
Enable payment options:
- Credit/debit cards
- Bank transfers
- Digital wallets
- Cash payments (if applicable)
Credentials
Manage access:
- Staff credentials
- Security team access
- Vendor permissions
- Media/press passes
Orders
Monitor ticket sales:
- View all orders
- Track payment status
- Manage refunds
- Export sales data
Managing Event Details
Access the event detail page to:
- Edit event information: Update dates, descriptions, or terms
- View revenue updates: Real-time sales tracking
- Monitor ticket status: Sold, available, reserved
- Manage contracts: View associated contracts
- Track ledger: See all event status changes
The event detail page shows:
- Client information
- Venue details and capacity
- Start and end dates/times
- Event type and status
- Associated contracts
- Revenue statistics
- Top performers (most popular zones/tickets)
Best Practices
Planning
Create events early: Set up events well in advance to allow time for proper configuration and testing.
- Create events at least 2-4 weeks before the date
- Test ticket purchasing flow before going live
- Have all contracts finalized before event creation
- Coordinate with venues on capacity and layout
Banner Design
- Use high-resolution images for clarity
- Include key information: artist, date, venue
- Maintain brand consistency
- Test banner display on mobile devices
- Ensure text is readable at various sizes
Terms and Conditions
- Be specific about entry requirements
- Clearly state refund and exchange policies
- Include COVID-19 or health policies if applicable
- List prohibited items explicitly
- Define photography/recording rules
Pricing Strategy
- Research market rates for similar events
- Consider venue size and artist popularity
- Set early bird pricing for advance sales
- Create VIP packages with added value
- Account for platform fees in pricing
Troubleshooting
Cannot Create Event
Issue: Save button is disabled or form won’t submit
Solutions:
- Ensure a banner image is uploaded
- Check all required fields are filled
- Verify at least one contract is selected
- Confirm legal contract is selected
- Make sure end date is after start date
No Contracts Available
Issue: Contract dropdown is empty
Solutions:
- Verify client has active contracts in the system
- Check contracts haven’t expired
- Ensure you selected a client first
- Contact admin to create contracts if needed
Banner Upload Fails
Issue: Image won’t upload or shows error
Solutions:
- Check file size is under 2MB
- Verify file format is JPG, PNG, or GIF
- Try resizing or compressing the image
- Clear browser cache and try again
- Use a different browser if issue persists
Date Validation Errors
Issue: Cannot set event dates
Solutions:
- Ensure start date is in the future
- Verify end date is same day or after start date
- Check time is set correctly (not just date)
- Refresh page if date picker seems stuck
Event Cloning
For recurring events, you can:
- Duplicate an existing event
- Update dates and specific details
- Keep venue and contract configurations
- Reuse banner if appropriate
- Adjust pricing for new instance