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Tickets are the digital proof of admission to events. TMT provides robust ticket management, validation, and tracking capabilities.

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Ticket Overview

Each ticket in TMT contains:
  • Unique ticket identifier
  • Event information
  • Seat/zone assignment
  • Customer information
  • QR code for validation
  • Status and ledger history

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Searching for Tickets

The ticket search function allows you to quickly find and view any ticket in the system.
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From the main menu, go to Tickets > Search Ticket or Consultar Ticket.
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Enter Ticket Identifier
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  • In the search form, enter the ticket ID
    • Ticket ID is the unique identifier assigned to each ticket
    • Usually alphanumeric (e.g., “ABC123-456789”)
    • Case-sensitive in some systems
  • Click Buscar to search
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    View Results
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    If found, the system displays:
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  • Success notification
  • Automatic redirect to ticket detail page
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    If not found:
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  • Error notification
  • “No se ha encontrado ningún ticket con ese identificador”
  • Verify the ticket ID and try again

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    Ticket Detail View

    The ticket detail page shows comprehensive information across several sections.

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    Customer Information

    Customer information only displays if the ticket was assigned to a specific customer.
    Shows:
    • Nombre del Cliente: Customer’s full name
    • ID del Cliente: Customer identification number
    • Correo Electrónico: Email address
    • Teléfono: Contact phone number

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    Event Information

    Displays event details:
    • Nombre: Event name
    • ID: Ticket ID
    • Descripción: Event description
    • Fecha: Event date
    • Hora de Inicio: Start time
    • Hora de Finalización: End time

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    Ticket Information

    Shows ticket-specific data:
    • Status Indicator: Green dot (Active) or Red dot (Inactive)
    • Identificador: Ticket’s unique ID
    • Asiento: Seat number or identifier
    • Zona: Zone or section (VIP, General, etc.)

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    QR Code

    The QR code section displays:
    • Encrypted QR code for validation
    • Scannable at event entrance
    • Contains event-ticket encrypted data
    • Protected with event-specific security pin
    QR codes are encrypted with event-specific keys. They cannot be reused for different events.

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    Ledger History

    Tracks all ticket status changes:
    • Creation timestamp
    • Status updates
    • User who made changes
    • Validation records
    • Any modifications

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    Changing Ticket Status

    Authorized users can update ticket status to manage access and validity.
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    Verify Permissions
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    Ensure you have the “change ticketsStatus” permission. This is typically granted to:
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  • Event managers
  • Box office staff
  • Security personnel
  • System administrators
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    Access Status Control
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    On the ticket detail page, locate the StatusSelect component (visible only to authorized users).
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    Update Status
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  • Click the status dropdown
  • Select the new status:
    • Active: Ticket is valid and can be used
    • Inactive: Ticket is disabled (refunded, cancelled, or invalid)
  • Confirm the change
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    Status changes are immediately logged in the ticket’s ledger with timestamp and user information.
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    Status Change Use Cases
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    Set to Inactive when:
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  • Ticket was refunded
  • Customer cancelled
  • Duplicate ticket created
  • Event was cancelled
  • Fraudulent ticket detected
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    Set to Active when:
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  • Reactivating a previously cancelled ticket
  • Correcting an accidental deactivation
  • Ticket replacement issued

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    Ticket Validation at Events

    At the event entrance, staff validate tickets using the QR code.

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    Validation Process

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    Scan QR Code
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    Using a compatible scanner or mobile device:
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  • Open the validation app/scanner
  • Scan the ticket’s QR code
  • Wait for system response
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    Verify Response
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    System checks:
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  • QR code authenticity (encryption validation)
  • Ticket status (must be active)
  • Event match (ticket is for this event)
  • Not already used (if single-entry)
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    Grant or Deny Entry
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    Grant entry if:
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  • ✓ QR code is valid
  • ✓ Ticket is active
  • ✓ Matches current event
  • ✓ Not previously validated (or allows re-entry)
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    Deny entry if:
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  • ✗ QR code invalid or tampered
  • ✗ Ticket is inactive
  • ✗ Wrong event
  • ✗ Already used (no re-entry)
  • ✗ Outside event time window

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    Validation Best Practices

    Test scanning before doors open: Ensure all validation devices are working properly with test tickets.
    • Train staff on validation procedures
    • Have backup scanning devices ready
    • Test QR scanner functionality before event
    • Establish a manual verification process for scanner failures
    • Keep security personnel nearby for disputes
    • Document any manual overrides or exceptions

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    Ticket Lists and Views

    Beyond individual ticket search, TMT provides list views:

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    Event Ticket List

    View all tickets for a specific event:
    • Navigate to event detail page
    • Click Tickets tab
    • See all tickets with filters:
      • By zone
      • By status
      • By customer
      • By purchase date

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    Customer Ticket History

    View tickets purchased by a customer:
    • Go to customer profile
    • Click Tickets or Orders tab
    • See purchase history
    • View ticket status

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    Ticket Types and Categories

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    By Purchase Method

    • Online sales: Purchased through web portal
    • Box office: Sold at physical location
    • Comp tickets: Complimentary/promotional
    • Group sales: Bulk purchases

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    By Access Level

    • VIP: Premium access and amenities
    • General Admission: Standard entry
    • Backstage/All Access: Extended permissions
    • Press/Media: Credential-based access

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    By Seating

    • Assigned seating: Specific seat number
    • General admission: No assigned seat
    • Standing room: No seating, standing area
    • Flexible: Choose seat on arrival

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    Bulk Ticket Operations

    For managing multiple tickets:

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    Bulk Status Updates

    1. Export ticket list for an event
    2. Filter by criteria (zone, status, etc.)
    3. Select multiple tickets
    4. Apply status change to all selected
    5. Confirm bulk operation
    Bulk operations cannot be undone. Always verify your selection before confirming.

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    Event Cancellation

    When cancelling an event:
    1. All tickets are automatically set to inactive
    2. Refund process initiated for paid tickets
    3. Notification sent to all ticket holders
    4. Event status updated to “Cancelado”

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    Reporting and Analytics

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    Ticket Sales Reports

    Generate reports showing:
    • Total tickets sold
    • Revenue by zone
    • Sales velocity over time
    • Remaining capacity
    • Customer demographics

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    Validation Reports

    Track event attendance:
    • Total validated tickets
    • No-show rate
    • Peak entry times
    • Zone utilization
    • Validation issues encountered

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    Troubleshooting

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    Ticket Not Found

    Issue: Search returns no results Solutions:
    • Verify ticket ID is correct
    • Check for typos or extra spaces
    • Confirm ticket exists in the system
    • Try searching by customer name or email
    • Check if ticket was deleted

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    QR Code Won’t Scan

    Issue: Validation scanner can’t read QR code Solutions:
    • Ensure QR code is clearly visible
    • Clean scanner lens
    • Adjust lighting (avoid glare)
    • Zoom in/out on QR code
    • Try manual entry of ticket ID
    • Use backup validation method

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    Cannot Change Status

    Issue: Status dropdown not visible or disabled Solutions:
    • Verify you have “change ticketsStatus” permission
    • Check if you’re logged in with correct account
    • Refresh the page
    • Contact administrator for permission assignment

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    Customer Information Missing

    Issue: Ticket shows no customer data Solutions:
    • This is normal for unassigned tickets
    • Ticket may have been purchased as guest
    • Customer data may not have been collected
    • Check original order for customer info

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    Duplicate Tickets

    Issue: Two tickets with same seat/identifier Solutions:
    • Investigate which is legitimate
    • Check creation timestamps in ledger
    • Deactivate the duplicate
    • Verify payment on both tickets
    • Contact customer if needed
    • Update seat assignment on one ticket

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    Security Considerations

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    QR Code Security

    • QR codes use event-specific encryption keys
    • Keys are securely stored in Firebase
    • Each event has unique security pin
    • Cannot be forged without access to encryption key

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    Access Control

    • Limit ticket status modification to authorized staff only
    • Use role-based permissions
    • Log all changes in ledger
    • Monitor for suspicious activity

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    Fraud Prevention

    • Validate QR code encryption on entry
    • Check ticket hasn’t been used previously
    • Verify customer ID matches if required
    • Flag unusual patterns (bulk refunds, rapid sales, etc.)
    • Maintain audit trail of all ticket operations

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    Integration with Orders

    Tickets are generated from orders:
    • Order created when customer purchases
    • Tickets generated for each item
    • Tickets linked to order for refund processing
    • Customer data copied from order to tickets
    See Financial Operations for order and payment management.

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