Profile Verification

Verification Overview

Profile verification helps build trust with tourists by confirming your identity, qualifications, and experience. Verified guides receive more booking requests and higher ratings.

Verification is an ongoing process. As you add certifications and complete tours, your profile trust score increases.

Verification Badges

The platform displays verification badges on your public profile to build credibility with tourists.

Available Badges

Verified Guide

Identity ConfirmedYour identity has been verified by the platform.

Government ID verified
Email confirmed
Phone number validated
Background check completed

Certified Professional

Qualifications VerifiedYour professional certifications have been validated.

Tourism guide license
First aid certification
Language proficiency
Industry credentials

Experienced Guide

Proven Track RecordDemonstrated experience through completed tours.

50+ completed tours
High average rating
Positive review history
Platform seniority

Highly Rated

Excellent ReviewsConsistently high ratings from tourists.

4.5+ average rating
100+ reviews received
Recent positive feedback
Low cancellation rate

Profile Certifications

Add your professional certifications to your profile for verification.

Managing Certifications

From your profile edit page, add certifications in the dedicated section:

// From dashboard-profile-edit.js
const DEFAULT_GUIDE_PROFILE = {
  certifications: [
    "Primeros auxilios básicos",
    "Acreditación local de guía de turismo cultural",
  ]
};

Access Profile Editor

Navigate to “Editar perfil” from your dashboard.

// Profile storage from dashboard-profile-edit.js
const GUIDE_PROFILE_STORAGE_KEY = "kc_guide_profile_v1";

Add Certifications

In the certifications field, list your qualifications:Format: One per line or comma-separated

// Processing certifications
function textToList(rawValue) {
  return String(rawValue || "")
    .split(/[\n,]+/g)
    .map((item) => item.trim())
    .filter(Boolean);
}

Common Certifications:

First aid and CPR
Licensed tour guide
Language proficiency certificates
Cultural heritage training
Hospitality certifications
Safety and emergency training

Provide Documentation

Upload supporting documents for verification:

Certificate scans or photos
License numbers
Issuing authority details
Expiration dates

Certifications are reviewed by the platform team. Providing false information may result in account suspension.

Save and Submit

Click “Guardar cambios” to save your certifications.

// Validation from dashboard-profile-edit.js
function validatePayload(profile) {
  if (!profile.name.trim()) return "Ingresa el nombre del guía.";
  if (!profile.areasExperience.length) return "Agrega al menos un área de experiencia.";
  if (!profile.locations.length) return "Agrega al menos una ubicación.";
  if (!profile.languages.length) return "Agrega al menos un idioma.";
  return "";
}

Public Profile Display

Your certifications appear on your public profile visible to tourists.

// From dashboard-profile.js
const profile = {
  name: "Juan Ariel Alarcón García",
  summary: "¡Hola! Soy Juan, apasionado de la historia y tecnología de Ciudad de México.",
  rating: 4.8,
  reviewsCount: 80,
  locationLabel: "Ciudad de México, México",
  experienceLevel: "3+ años de experiencia",
  certifications: ["Guía verificado", "Atención al visitante"],
  avatarImage: "../../../assets/team/juanAboutUs.png",
  coverImage: "https://images.unsplash.com/..."
};

Profile Sections

Header Section

Displays your verification status prominently:

// Profile display rendering
function renderProfile(profile) {
  setField("name", profile.name);
  setField("statusText", profile.statusText);
  setField("ratingInline", formatRatingInline(profile));
  setField("experienceLevel", profile.experienceLevel);
}

Shown Information:

Name and profile photo
Verification badges
Availability status
Overall rating

Professional Details

Comprehensive information about your expertise:

// Areas of experience tags
areasExperience: ["Historia", "Deporte", "Tecnología"]

Includes:

Areas of expertise
Locations covered
Languages spoken
Experience level

Certifications List

All verified certifications displayed as a list:

// Certifications rendering
renderList(dom.certificationsList, profile.certifications);

Tourists can see:

Certification names
Badge icons
Verification status

Adaptations & Accessibility

Special accommodations you provide:

adaptations: [
  "Rutas alternativas para movilidad reducida",
  "Ritmo adaptable para familias con menores"
]

Identity Verification Process

Complete identity verification to unlock full platform features.

Step 1: Email Verification

Confirm Email Address

Click the verification link sent to your registered email.

// Auth endpoints from auth-api-services.js
const endpoints = {
  verifyEmail: "/auth/verify-email",
  resendVerification: "/auth/resend-verification"
};

Step 2: Phone Verification

Validate your phone number for account security and tourist communication.

Step 3: Government ID

Upload a government-issued ID for identity confirmation:

Passport
National ID card
Driver’s license

Your ID information is encrypted and used only for verification purposes. It is never shared with tourists.

Profile Completeness Score

The platform calculates a completeness score for your profile:

// Profile validation from dashboard-profile-edit.js
function validatePayload(profile) {
  let score = 0;

  // Required fields (20 points each)
  if (profile.name.trim()) score += 20;
  if (profile.areasExperience.length) score += 20;
  if (profile.locations.length) score += 20;
  if (profile.languages.length) score += 20;

  // Optional but recommended fields (5 points each)
  if (profile.certifications.length) score += 5;
  if (profile.adaptations.length) score += 5;
  if (profile.photoStyle.trim()) score += 5;
  if (profile.additionalNotes.trim()) score += 5;

  return score; // Max 100 points
}

Completeness Checklist

Essential (80%)

Required for Profile Activation

✅ Full name
✅ Profile summary
✅ At least 1 area of experience
✅ At least 1 location
✅ At least 1 language
✅ Profile photo
✅ Email verified

Recommended (100%)

For Maximum Visibility

✅ Professional story
✅ Certifications added
✅ Adaptations listed
✅ Cover image uploaded
✅ Tour style defined
✅ Group preferences set
✅ Phone verified

Photo Verification

High-quality photos increase trust and booking rates.

Profile Photo Guidelines

Photo Requirements

Technical Specifications:

Minimum 400x400 pixels
Maximum file size: 5MB
Formats: JPG, PNG, WebP
Square aspect ratio recommended

// Photo upload from dashboard-profile.js
function handleMediaInputChange(event) {
  const file = event.target.files?.[0];
  if (!file) return;

  if (!file.type.startsWith("image/")) {
    if (dom.mediaStatus) dom.mediaStatus.textContent = "Selecciona un archivo de imagen válido.";
    return;
  }

  state.media.file = file;
}

Quality Standards

Best Practices:

Clear, well-lit face photo
Professional appearance
No sunglasses or hats
Neutral or tourism-related background
Recent photo (within 1 year)
Solo photo (no groups)

Photos showing you in action as a guide (with tourist permission) perform 40% better than studio portraits.

Cover Image

Your cover image should represent your guiding style:

// Cover image from dashboard-profile.js
if (dom.cover) {
  dom.cover.style.backgroundImage = 
    `linear-gradient(120deg, rgba(7, 80, 86, 0.45), rgba(6, 31, 43, 0.5)), url("${profile.coverImage}")`;
}

Ideal Cover Images:

Iconic locations you tour
Cultural landmarks
Local attractions
Tour activity photos

Uploading Photos

// Photo upload API from guide-api-services.js
profile: {
  uploadAvatar: "/guides/{guideId}/profile/avatar",
  settings: "/guides/{guideId}/profile/settings",
  publicProfile: "/guides/{guideId}/profile/public"
}

// Upload implementation from dashboard-profile.js
async function syncMediaWithApi(mode, file, encodedImage) {
  const api = window.KCGuideApi;
  const guideId = getGuideId();

  if (mode === "avatar") {
    if (api?.profile?.uploadAvatar) {
      const formData = new FormData();
      formData.append("file", file);
      formData.append("avatar", file);
      await api.profile.uploadAvatar(guideId, formData);
      return;
    }
  }
}

Building Trust Through Reviews

Maintain verification status through excellent service:

// Reviews API from guide-api-services.js
reviews: {
  overview: "/guides/{guideId}/reviews/overview",
  list: "/guides/{guideId}/reviews",
  reply: "/guides/{guideId}/reviews/{reviewId}/reply"
}

Review Management

Monitor Reviews

Check your reviews regularly from the dashboard.

// Review overview data
const reviewOverview = {
  averageRating: 4.8,
  totalReviews: 80,
  recentReviews: [...]
};

Respond Professionally

Reply to reviews to show you value feedback.

reply: (guideId, reviewId, payload) =>
  api.post(path("/guides/{guideId}/reviews/{reviewId}/reply", 
    { guideId, reviewId }), payload)

Address Concerns

If you receive negative feedback:

Respond professionally
Acknowledge concerns
Explain your perspective
Offer to resolve issues

Guides who respond to 100% of reviews receive a “Responsive Guide” badge.

Verification Benefits

Increased Visibility

Verified profiles appear higher in search results and recommendations.

Priority placement
Featured in spotlight
Better search ranking
More profile views

Higher Booking Rate

Tourists are 3x more likely to book with verified guides.

Increased trust
More inquiries
Higher conversion
Better pricing power

Platform Features

Unlock advanced features with verification.

Priority support
Early access to new features
Marketing opportunities
Partnership programs

Professional Credibility

Stand out as a legitimate professional.

Badge display
Verification mark
Trust indicators
Professional status

Maintaining Verification

Keep your verification status active:

Keep Profile Updated

Update certifications when they renew and add new qualifications as you earn them.

Maintain Service Quality

Consistently provide excellent tours to maintain high ratings.

Stay Active

Regular platform activity maintains verification status.

Renew Certifications

Update expired certifications promptly to maintain verified status.

Verification can be revoked if:

Service quality drops significantly
Multiple tourist complaints
Fraudulent information discovered
Terms of service violations

Next Steps

After completing verification:

Create compelling tours to attract bookings
Manage your calendar to show availability
Handle bookings professionally
Collect positive reviews to strengthen your profile

Verified guides with 50+ completed tours and 4.5+ ratings are invited to join the Kin Conecta Pro program with additional benefits.

Overview

For Tourists

For Guides

Features

Verification Overview

Verification Badges

Available Badges

Verified Guide

Certified Professional

Experienced Guide

Highly Rated

Profile Certifications

Managing Certifications

Public Profile Display

Profile Sections

Identity Verification Process

Step 1: Email Verification

Step 2: Phone Verification

Step 3: Government ID

Profile Completeness Score

Completeness Checklist

Essential (80%)

Recommended (100%)

Photo Verification

Profile Photo Guidelines

Uploading Photos

Building Trust Through Reviews

Review Management

Verification Benefits

Increased Visibility

Higher Booking Rate

Platform Features

Professional Credibility

Maintaining Verification

Next Steps

Build docs developers (and LLMs) love

Overview

For Tourists

For Guides

Features

​Verification Overview

​Verification Badges

​Available Badges

Verified Guide

Certified Professional

Experienced Guide

Highly Rated

​Profile Certifications

​Managing Certifications

​Public Profile Display

​Profile Sections

​Identity Verification Process

​Step 1: Email Verification

​Step 2: Phone Verification

​Step 3: Government ID

​Profile Completeness Score

​Completeness Checklist

Essential (80%)

Recommended (100%)

​Photo Verification

​Profile Photo Guidelines

​Uploading Photos

​Building Trust Through Reviews

​Review Management

​Verification Benefits

Increased Visibility

Higher Booking Rate

Platform Features

Professional Credibility

​Maintaining Verification

​Next Steps

Build docs developers (and LLMs) love

Verification Overview

Verification Badges

Available Badges

Profile Certifications

Managing Certifications

Public Profile Display

Profile Sections

Identity Verification Process

Step 1: Email Verification

Step 2: Phone Verification

Step 3: Government ID

Profile Completeness Score

Completeness Checklist

Photo Verification

Profile Photo Guidelines

Uploading Photos

Building Trust Through Reviews

Review Management

Verification Benefits

Maintaining Verification

Next Steps