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System Status

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Overview

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Understanding Service Status

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Operational (Green)

• Service is functioning normally
• All features available
• No performance degradation
• Icon: ✓ Checkmark

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Degraded Performance (Yellow)

• Service is available but may be slower than usual
• Some features may have reduced functionality
• System is working to restore full performance
• Icon: ⚠ Warning

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Scheduled Maintenance (Yellow)

• Planned maintenance in progress
• Service may be temporarily unavailable or limited
• Expected completion time will be indicated
• Icon: 🔧 Wrench

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Service Outage (Red)

• Service is currently unavailable
• Team is actively working on resolution
• Updates will be posted as available
• Icon: ⛔ Error

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Service Components

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Core Application Services

• The main AutoLog web interface
• User authentication and session management
• Dashboard and navigation

• Backend API for all data operations
• CRUD operations (Create, Read, Update, Delete)
• Real-time data synchronization

• Login and logout functionality
• Two-factor authentication (2FA)
• Session management
• Password reset capabilities

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Data Services

• Primary data storage
• Vehicle and asset records
• User and permission data
• Historical records and logs

• QR code generation and storage
• Document uploads
• Report generation and storage
• Image and media files

• Global search functionality (Ctrl+K)
• Asset and vehicle search
• Full-text search across modules

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Integration Services

• Login alerts
• Password reset emails
• System notifications
• Report delivery

• Customer support messaging
• Notifications and alerts
• Quick communication channel

• Mobile device access
• QR code scanning
• Mobile session management

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Reporting & Analytics

• Usage reports
• Inventory reports
• Custom report creation
• Export functionality (CSV, PDF, Excel)

• KPI calculations
• Chart data processing
• Real-time metrics

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Accessing System Status

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1. Within AutoLog

1. Navigate to Help in the main menu
2. Select System Status
3. View current status of all services
4. Services are grouped by category
5. Each service shows:
   • Current status (color-coded)
   • Status message (if any)
   • Last update time

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2. Status Page Features

• Displayed at the top of the page
• Shows aggregate health across all services
• Possible states:
  • “All Systems Operational” (green)
  • “Some Services Degraded” (yellow)
  • “Service Disruption” (red)
  • “Scheduled Maintenance” (yellow)

• Services organized by functional area
• Each group shows worst-case status of its services
• Expandable cards with detailed service information

• Quick counts of services by status:
  • OK: Number of operational services
  • Degraded/Maintenance: Services with issues or planned work
  • Incident: Services currently down

• Manual refresh button (↻) in the header
• Shows last update timestamp
• Indicates when next auto-refresh will occur

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During an Incident

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What You’ll See

1. Affected Service Status Changes
   • Status indicator turns yellow or red
   • Incident icon appears
   • Descriptive message explains the issue
2. Incident Details
   • Brief description of the problem
   • Affected functionality
   • Estimated time to resolution (when available)
   • Workarounds (if any)
3. Updates
   • Status messages updated as work progresses
   • Timestamp shows when information was last updated

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What To Do

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Planned Maintenance

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Maintenance Windows

• Preferred Time: After business hours (evenings, weekends)
• Duration: Typically 1-4 hours
• Notification: Announced at least 48 hours in advance

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During Maintenance

• Some services may be temporarily unavailable
• Performance may be reduced
• Ongoing operations should complete but new ones may be delayed
• Login may be affected during auth service maintenance

• Services under maintenance show “Scheduled Maintenance” status
• Yellow warning color
• Expected completion time displayed
• Progress updates as maintenance proceeds

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Status History

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What’s Recorded

• Status transitions (operational → degraded → operational)
• Incident start and end times
• Maintenance windows
• Performance metrics over time

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Accessing History

• Historical status data helps identify patterns
• Useful for understanding recurring issues
• Available to administrators for analysis

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Technical Details

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How Status Monitoring Works

• Each service reports health status every 30-60 seconds
• Automated health checks ping services continuously
• Failed checks trigger automatic alerts

• Individual service statuses roll up to group status
• Group statuses determine overall system status
• “Worst case” logic: if any service is down, group shows incident

• Frontend polls status API every 60 seconds
• Users see near-real-time status information
• Manual refresh available for immediate updates

GET /api/help/system-services
  Returns: Array of service status objects

GET /api/help/overall-status  
  Returns: Overall system status object

GET /api/help/status-history
  Returns: Historical status log

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Responding to Status Changes

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If Core Services Are Down

• Check system status from external source if available
• Wait 5-10 minutes and retry
• Clear browser cache and try again
• Contact support if extended outage

• Check which services are affected
• Avoid using impacted features temporarily
• Use alternative workflows when possible
• Save work frequently

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If Optional Services Are Down

• Navigate directly to modules
• Use filters instead of search
• Browse lists to find items

• Try simpler report parameters
• Reduce date ranges
• Export data manually and process offline

• Use alternative notification methods
• Check status later for delayed emails
• Contact users directly if urgent

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Best Practices

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Status Definitions Reference

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Need Help?

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Check These Resources First

1. Status page - Most current information
2. Incident messages - Detailed explanations
3. Troubleshooting Guide - Common solutions
4. FAQs - General questions

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Contact Support

• Issue not reflected on status page
• Need clarification on incident impact
• Require assistance with workarounds
• Critical business need during outage

• Email: [email protected]
• WhatsApp: For urgent issues
• Hours: Monday-Friday, 8:00 AM - 5:00 PM

• Screenshot of status page
• Which service(s) are affected
• What you were trying to do
• Business impact of the issue