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Possible causes and solutions:
  • Confirm you are online and channels are approved/active.
  • Confirm operational availability and liquidity sufficiency.
Check your merchant status, channel approval states, and ensure you have sufficient liquidity for the order sizes in your supported currencies.
Possible causes and solutions:
  • Review response speed and settlement completion discipline.
  • Ensure payment channel details and balances are current.
Slow response times or incomplete settlements can lead to cancellations. Make sure you’re responding promptly and completing all required steps.
Possible causes and solutions:
  • Re-check channel readiness and app prompts.
  • Escalate using supported admin/ops process if needed.
Verify that your payment channels are properly configured and you’ve followed all in-app instructions. If the issue persists, contact support.
Possible causes and solutions:
  • Confirm you have accrued withdrawable fees and no blocking state.
  • Retry through supported merchant operations interface.
Check that you have sufficient accrued fees and that your merchant account is not in a blocked or restricted state.
If you continue to experience issues after trying these solutions, contact your Circle Admin or use the supported escalation process.

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