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Frequently Asked Questions

No. The client app handles all contract interaction for you.You don’t need to understand how blockchain transactions work, smart contracts, or any technical on-chain mechanics. Simply follow the status prompts and instructions in the app, and it will handle all the technical details automatically.The app abstracts away the complexity so you can focus on your transactions.
Merchant assignment depends on several real-time eligibility factors:
  • Liquidity availability - Merchants must have sufficient liquidity to fulfill your order
  • Channel status - Payment channels must be active and operational
  • Volume limits - Merchants have daily and per-transaction volume limits
  • Operational availability - Merchants must be online and actively accepting orders
  • Regional support - Merchants must support your specific payment rail and region
If no merchant qualifies at the time you place your order, the order will wait in the queue or eventually time out. You can try:
  • Placing the order at a different time
  • Adjusting the order amount
  • Using a different payment rail if available
Yes, you can use the in-app dispute process to submit your case.Currently, disputes are resolved by authorized admins based on the evidence submitted by both parties and protocol rules. Make sure to:
  • Submit comprehensive evidence
  • Provide clear explanations
  • Respond to any requests for additional information
Governance-driven escalation tiers are planned for a future release, which will provide additional appeal and escalation options for complex cases.
No raw PII (Personally Identifiable Information) is stored on-chain.The protocol uses ZK-KYC (Zero-Knowledge Know Your Customer) proofs for identity verification. Here’s how it works:
  • Your identity is verified off-chain
  • Only cryptographic commitments and verification verdicts are stored on-chain
  • Your personal information (name, address, ID numbers, etc.) remains private
  • The protocol can verify you’re legitimate without exposing your identity
This approach provides security and compliance while preserving your privacy.
Your order status tells you exactly what stage you’re at and what to do next.Each status implies specific actions:
  • PLACED - Wait for merchant assignment
  • ACCEPTED - Follow instructions for payment or transfer
  • PAID - Wait for counterparty settlement (or confirm receipt if you’re the recipient)
  • COMPLETED - Order finished, verify you received funds
  • CANCELLED - Order terminated, review reason and recreate if needed
The app will guide you through each step with clear prompts and instructions. You don’t need to guess what to do - just follow the app’s guidance.
Supported payment rails vary by region and client app implementation.Common payment methods include:
  • Bank transfers (ACH, wire, SEPA, etc.)
  • Mobile money (M-Pesa, GCash, etc.)
  • Digital wallets
  • Payment processors
Check your client app for the specific payment rails available in your region. The available options will be displayed when you place an order.
Fees depend on your client app and the payment rails used.Potential fees include:
  • Protocol fees (if any, set by the protocol)
  • Client app fees (set by the app provider)
  • Payment rail fees (bank fees, network fees, etc.)
  • Blockchain gas fees (usually covered by the app)
All applicable fees should be clearly displayed before you confirm your order. Review the fee breakdown carefully before submitting.
Order completion time varies based on several factors:
  • Order type - BUY, SELL, or PAY orders have different flows
  • Payment rail speed - Bank transfers take longer than instant payment methods
  • Merchant response time - How quickly the merchant processes their part
  • Confirmation requirements - Number of required confirmations and steps
Typical timeframes:
  • Instant payment methods: Minutes to hours
  • Bank transfers: Hours to days
  • International transfers: 1-3 business days
Check the estimated completion time in your order details.
It depends on the current status of your order.
  • Before acceptance - You can usually cancel orders in PLACED status
  • After acceptance - Cancellation may not be possible once a merchant is assigned
  • After payment/transfer - Orders typically cannot be cancelled after funds are transferred
Check your app for a cancel button or option. If cancellation isn’t available and you need to stop the order, contact support immediately.
Never cancel an order after sending payment. This may result in loss of funds or require dispute resolution.
If you sent payment to incorrect details:Contact support immediately:
  • Use the in-app support feature
  • Provide your order ID and details
  • Explain what happened
Contact your payment provider:
  • Try to recall or cancel the payment if possible
  • Request a refund or reversal
  • Document all communications
Do not expect the order to complete:
  • The merchant won’t receive payment at the correct details
  • The order will likely time out or be cancelled
  • You may need to open a dispute with evidence
Always double-check payment details before sending. Use only the exact details provided in the app.

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