Order Status Lifecycle
Your order will move through different states as it progresses. Understanding these states helps you know what to expect and what actions to take.| Status | Meaning | What It Means for You |
|---|---|---|
PLACED | Order created and pending active handling | Your order is in the queue waiting for merchant assignment |
ACCEPTED | A merchant accepted the order | A merchant has been matched to your order and will begin processing |
PAID | Payment leg was marked paid in protocol flow | Payment has been confirmed by one party in the transaction |
COMPLETED | Settlement path finished successfully | Your order is complete and all funds have been transferred |
CANCELLED | Order was cancelled or expired | The order did not complete and has been terminated |
Your order status (
PLACED, ACCEPTED, PAID, COMPLETED, CANCELLED) tells you what stage you’re at. Each status implies a specific next action, and the app will guide you through it.When to Take Action
Order stuck in PLACED
Order stuck in PLACED
If your order remains in
PLACED for longer than expected:- Merchant assignment depends on availability and eligibility
- Wait for the timeout period specified in the app
- Consider canceling and recreating the order if needed
Order stuck in ACCEPTED
Order stuck in ACCEPTED
If your order stays in
ACCEPTED without progressing:- Check if you need to complete any required actions (payment, confirmation, etc.)
- Verify you’ve followed all instructions provided in the app
- Contact support if the merchant is not responding
Order stuck in PAID
Order stuck in PAID
If your order remains in
PAID status:- The counterparty may be completing their settlement actions
- Wait for the specified time window
- Use in-app support/escalation if the delay exceeds normal processing time
- Check dispute eligibility if conditions are met