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Trackmart provides multiple ways to get help and support when you need it. Access helpful resources, contact our team, or learn more about the app.

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Accessing Help

1

Open the navigation menu

From the home screen, tap the menu icon (three horizontal lines) in the top-left corner to open the navigation drawer.
2

Navigate to help section

Scroll through the navigation drawer to find:
  • Help - Access FAQs and common questions
  • Contact Us - Get in touch with support
  • About - Learn about Trackmart
3

Select your option

Tap on the appropriate menu item based on what you need.

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Help Page (FAQs)

The Help page provides answers to frequently asked questions about Trackmart.

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Available Information

Trackmart mediates between truck drivers and consumers to facilitate order requests for construction materials. You can order materials delivered to your preferred location with real-time tracking, allowing you to focus on building your future.

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Additional Resources

  • Website FAQs: Tap the globe icon to visit the comprehensive FAQ page at sandtrackapp.com/faq
  • Expandable answers: Tap any question to expand and view the answer
  • Quick contact: If FAQs don’t solve your issue, tap the “Contact Us” button at the bottom
The Help page is designed to provide quick answers to common questions without needing to contact support.

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Contact Us

Need personalized assistance? The Contact page provides multiple ways to reach the Trackmart support team.

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Contact Methods

Phone

Call +256700216707 directly from the app

Email

Email [email protected]

WhatsApp

Message +256700216707 on WhatsApp

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How to Contact

  1. Open the Contact Us page from the navigation menu
  2. Tap the phone icon in the top-right corner
  3. Your device will initiate a call to +256700216707
  4. Speak with a support representative directly
Support is available any time of day. Check the Help page first - you may find an immediate answer to your question.

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About Trackmart

Learn more about the Trackmart app, its developers, and legal information.

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Information Available

The About page includes:
  • Company information: Trackmart Technologies, based in Nairobi, Kenya
  • Website: Visit sandtrackapp.com for more information
  • Legal documentation: Access terms of service and privacy policy
  • Developer information: Michael Tendo Ssemwanga (tendo.dev)
  • Version information: Current app version details
1

Tap any link

Links on the About page are underlined and colored. Tap them to open in your browser.
2

Visit website

Tap the globe icon in the top-right to go directly to sandtrackapp.com
3

Review legal docs

Tap “Legal documentation” to view terms of service and privacy policy

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Support Workflow

Here’s the recommended approach when you need help:
1

Check the Help page first

Start with the FAQs - most common questions are answered here. This gives you immediate answers without waiting.
2

Review relevant guides

Check the specific feature guides in the documentation for detailed instructions on ordering, tracking, payments, or messaging.
3

Contact support if needed

If you still need assistance, use the Contact page to reach out via phone, email, or WhatsApp.
4

Provide details

When contacting support, include:
  • What you were trying to do
  • What went wrong or what you’re confused about
  • Any error messages you saw
  • Your device type (Android/iOS)

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Best Practices

Check FAQs First

Save time by checking the Help page before contacting support

Be Specific

Provide clear details when describing issues to support

Use Appropriate Channel

Phone for urgent issues, email for detailed questions, WhatsApp for quick questions

Keep Contact Info Handy

Save support contact details for quick access when needed

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Troubleshooting Before Contacting Support

Try these steps before reaching out:
  • Close and restart the app
  • Check your internet connection
  • Clear app cache (Settings → Apps → Trackmart → Clear Cache)
  • Update to the latest app version
  • Restart your device
  • Verify you’re using the correct phone number or email
  • Check that you have internet connectivity
  • For phone auth, ensure you’re receiving SMS messages
  • For email auth, check your spam folder for verification emails
  • Try the password reset option if using email
  • Pull down to refresh the order list
  • Check that you’re connected to the internet
  • Verify you’re logged into the correct account
  • Check the order status filter/tab
  • Enable location permissions in device settings
  • Check internet connection
  • Verify GPS is enabled on your device
  • Try switching between WiFi and mobile data
Never share your account password or verification codes with anyone, including support staff. Legitimate support will never ask for these details.

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Next Steps

Authentication Help

Issues with logging in or signing up

Ordering Help

Questions about placing orders

Tracking Help

Problems with delivery tracking

Payment Help

Payment method questions

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