Accessing Order Tracking
Navigate to Orders tab
Open the Trackmart app and tap on the Orders tab at the bottom of the screen.
Find your active delivery
Your orders are organized into three sections:
- Requested - Orders awaiting merchant acceptance
- In Transit - Active deliveries on their way
- Delivered - Completed orders
Understanding the Tracking Map
The tracking interface uses Mapbox to provide detailed, real-time location information:Your Location
Marked with a person pin and labeled “You” - this is your delivery destination.
Driver Location
Marked with a truck icon and the driver’s name - updates automatically as they move.
Route Visualization
A blue line shows the planned driving route from the driver’s current location to you.
ETA Information
Displays distance remaining and estimated time at the bottom of the screen.
Live Tracking Features
Real-Time Updates
Driver locations update automatically as they travel. The route and ETA recalculate dynamically to reflect current conditions.
- Driver’s GPS position
- Optimal driving route
- Current traffic conditions
- Estimated arrival time
Delivery Information Display
At the bottom of the tracking map, you’ll see:- Distance: How far the driver is from your location
- Time: Estimated minutes until arrival
Viewing Estimated Arrival Time
Check the ETA
Check the ETA
- On the tracking map, look for the time badge at the bottom
- Tap the clock icon or ETA badge to open the detailed dialog
- The dialog shows the estimated arrival time as an actual clock time (e.g., “2:30 PM”)
- This time is calculated by adding the estimated duration to the current time
Map Controls
Navigate the tracking map with these controls:- Your Location
- Driver Location
- Pan & Zoom
Tap the person location icon in the bottom-left corner to center the map on your delivery location.
Route Details
The tracking system provides comprehensive routing information:Route calculation
Routes are calculated using Mapbox Directions API, which considers:
- Current traffic conditions
- Road types and speed limits
- Optimal driving paths
Visual route display
The route appears as a blue polyline connecting the driver’s location to your destination, showing the exact path they’ll follow.
Monitoring Multiple Orders
If you have multiple orders in transit:Each order in the “In Transit” section can be tracked individually. Tap any order to view its specific tracking map.
Order Details
Each order shows the merchant name, quantity, and order time.
Independent Tracking
Each order has its own tracking map with real-time updates.
Switch Between Orders
Return to the Orders tab and select a different order to view its tracking.
Tracking Status Indicators
Understanding Order States
Understanding Order States
Requested
- Order sent to merchant
- Awaiting acceptance
- No tracking available yet
- Merchant has accepted and is delivering
- Live tracking is active
- ETA is calculated and displayed
- Order completed
- Tracking is no longer active
- You can rate the delivery experience
Best Practices
Keep Location On
Ensure your device location services remain enabled throughout the delivery for accurate positioning.
Maintain Connection
An active internet connection is required for real-time tracking updates.
Monitor Regularly
Check the tracking map periodically to know when to prepare for the driver’s arrival.
Be Available
Stay reachable in case the driver needs to contact you via the in-app chat.
Troubleshooting Tracking Issues
Driver location isn't updating
Driver location isn't updating
- Check your internet connection
- Close and reopen the tracking screen
- The driver may be in an area with poor GPS signal
- Wait a few moments for the next update
I can't see the route on the map
I can't see the route on the map
- Ensure you have an active internet connection
- The route may still be calculating (look for a loading indicator)
- Try zooming out to see if the route is visible at a different zoom level
The ETA seems inaccurate
The ETA seems inaccurate
- ETA is estimated based on optimal driving conditions
- Traffic, road conditions, and route changes can affect actual arrival time
- The ETA updates automatically as conditions change
- Use it as an approximate guide rather than an exact time
My location shows incorrectly
My location shows incorrectly
- Check that location services are enabled for Trackmart
- Try moving to an area with better GPS signal
- Restart the app to refresh your location
- The driver sees the location you had when the order was placed